Service Representative Technician

Andrew Lee Roberts

**** ********* **., **********, ** 30078 770-***-**** ****************@*****.***

OGEECHEE TECHNICAL COLLEGE SEPTEMBER 2008 3.5 GPA, HONORS GRADUATE

•Major: Computer Network Specialist

•Minor: Business Administration

Certifications

•Network Administrator

•Microcomputer Installation and Support Technician

•Microsoft Windows 2000 Server Specialist

•CompTIA A+ Certification

•Microsoft MCP Certification

•CompTIA Network+ Certification

Qualifications

•Custom Built Drone

•10+ years flying experience

•High Mechanical Aptitude

•Skilled in technical assembly and problem solving

•Experience with beta testing

•Excellent problem solving skills

•Strong written and oral communication skills

•Desire to learn new things to better user experience of products

CONTROLS PRODUCT SUPPORT SPECIALIST ACUITY BRANDS MARCH 2016 - CURRENT

•Process warranty deviation requests using Agile software

•Generate new product specification sheets utilizing Adobe InDesign and Illustrator software

•Create, edit, and produce technical installation videos

•Manage product support inbox in Outlook by processing orders, answering technical inquirers on a variety of products, and transferring correspondence to the appropriate departments

SENIOR ASSEMBLY TECHNICIAN PARKINGSOFT LLC JUNE 2014-MARCH 2016

•Assembled parking lot entry and exit systems/devices by wiring harnesses, soldering, and other fabrication skills

•Managed inventory including annual counts

•Shipping and receiving responsibilities using Mysis, UPS World Ship, and FedEx Global, included two daily shipments

•Researched and developed beta devices, implemented into assembly procedures

•Oversaw projects and communicated order build status to upper management

•Trained and developed Junior Technicians on the production floor; provided daily work orders

TECHNICAL SERVICE REPRESENTATIVE FORMETCO JULY 2011-JUNE 2014

•Fabricated and assembled digital billboards and LED signage, including electrical and data wiring

•Maintained and prepared operating systems and networks used on digital billboards and LED signage

•Provided troubleshooting and necessary repairs to resolve issues on signage

•Operated sit-down, Honda, propane, forklift to carefully move and load large display systems

•Utilized appropriate PPE when scaling heights exceeding 100 feet

References

•Available upon request.

Contact this candidate