Susan L. Brown
Leeds, AL *****
SUMMARY OF SKILLS
Special expertise and interests - Comprehensive knowledge of Human Resources administration, including compensation, benefits, employee and labor relations, and employment laws and compliance. Tasked with maintaining highest level of discretion, diplomacy, and confidentiality. Ten+ years’ experience in Human Resources.
Excellent Communication skills – Outstanding verbal and written communication skills with demonstrated ability to provide support to others of diverse backgrounds; effectively interface with clients, colleagues, and management
Superior organizational talents - proven ability to effectively organize time and resources; able to function well under time and budgetary constraints; setting and achieving team and individual priorities and goals.
Conscientious work ethics - work well as an independent or influential team member
Jefferson State Community College Birmingham, AL
Business Management Core Curriculum -Transferred to UAB 2014
University of Alabama Birmingham, AL
Currently pursuing B.S. in Business Management, HR Concentration
Southland Tube, Inc.
Southland Tube, Inc 2006-2017
HR / Payroll and Benefits Administrator
Classroom Direct, a division of School Specialty, Inc 1998-2006
HR Manager/ Executive Assistant
EBSCO Subscription Services 1996-1998
ESS Claims Specialist
HR Generalist duties for an organization with approximately 275 employees.
●Applying Human Resources policies, procedures, laws, standards, or regulations
●Assisting with internal and external audits
●Annual Reporting (Internal and External)
●Managing the recruitment process for hourly positions
●Creating and conducting new hire orientation programs and onboarding processes
●Maintaining an expert-level of proficiency with HRIS System
●Maintaining and distributing current employee information, policies and procedure manuals
●Coordinating Wellness Events, Service Award Programs, Recognition lunches, etc.
●End-to-end Benefit Administration
●Time and Attendance Administration
●Full Payroll Administration, utilizing Sage Abra Suite HRIS, Infotronics’ Time and Attendance program, and Payload payroll processing software
●Organizing and maintaining records of all employee training hours, competencies and training effectiveness evaluations for ISO 9000:2001 certification records
●Coordinated with Safety Director for Workman’s Comp claims
HR Generalist and Executive Assistant responsible for HR efforts over warehousing and distribution facility with total of approximately 175 full time employees as well as 150+ seasonal/temp employees.
●Recruiting, onboarding, benefits administration, payroll processing, performance management, Safety and Workers Comp, training and development, employment law compliance and all other HR actions as-needed
●Conducting group interviews, dexterity assessments, phone interviews, working with various staffing agencies to staff warehouse and call center operations for increased workload during “busy season,” including permanent and temp to hire positions
●Supervising employees, including scheduling work, performance management, and administering as-needed discipline, motivational programs, and problem resolution remedies.
●Serving as Executive Assistant, scheduling and participating in staff meetings, as well as team building and strategic planning events
●Handling travel arrangements for Management Team and corporate office visitors.
●Compiling and distributing minutes of meetings to all interested parties for follow up.
●Planning and organizing employee events (annual employee picnic, holiday parties, employee recognition/appreciation events)
●Scheduling and conducting quarterly employee meetings, gathering data needed from all departments and creating presentation of data for meetings
●Producing and distributing bi-annual company newsletter
EClaims Specialist serving public libraries, college campuses, medical offices and other entities.
●Processing subscription orders, payments, claims for lost or missing issues and renewals
●Obtaining and providing data on all available subscription offerings, including pricing and bibliographic information
●Developing and maintaining order history records
●Communicating accurate information about publication schedules, title changes, and publisher information
●Assisting customers with subscription renewals, new orders, claims for missing publications, and cancellations
●Processing payments to multiple publishers
●Communicating details to publishers such as customer change of address, cancellations, and missing publications
●Melody Salter, CFO/City Clerk
City of Homewood, AL
●Michelle King, HR Consultant
●Cassandra Bush, Physician’s Assistant
Life Q Health Clinic