Navida

Khatoon

SUMMARY

As an experienced Business Analyst with over 6 years of experience in Software Development which involved requirement gathering, requirement analysis, design, development, implementation & enhancement of Projects. I also have exposure to Healthcare, Insurance and IT business domains with experience in managing teams from offshore as well as onsite. Excellent communication, presentation and project management skills. In my previous roles I have proven skills in analyzing business processes, eliciting requirements, defining business needs and translating it to BRD, FRD, and Technical Requirement Documents. I am Competent in creating Requirement Traceability Matrix (RTM) to list all the requirements and ensured all required documents like Use Cases, Test Cases are written and compiled precisely to business needs.

WORK EXPERIENCE

2016 – present Senior Business Analyst

CVS, Deerfield IL

The primary objective of the project was to gather High level business requirements from the business and act as a liaison between the Business and the IS team.

Responsibilities:

Wrote queries in Microsoft SQL Server to pull reports on data from client usage records to sales targets

Documenting requirements and User stories. Querying data in Teradata using SQL for data analysis.

Responsible for data compliance and data accuracy. Monitoring SLA of weekly, monthly and quarterly reports.

Created in-depth business reports from available data sources

Worked with marketing teams to deliver business intel and gave recommendations

Gathered High level business requirements by meeting the Business team.

Held BRD (Business Requirement Document) walkthroughs with the Business and IT teams to finalize the High level changes.

Conducted JAD session with management and other stakeholders for open and pending issues on the development of the project.

Facilitated collection of User Requirements and Business Requirements from Business User Group such as to document Business/Technical Requirement Specification using MS Word.

Created the future and current process flow diagrams using Tableau and MS Visio as UML technique.

Experience working with large data volumes. Familiarity with ETL, relational databases, and SQL.

Ability to digest business problems and translate needs into an analytic context.

Collaborate with SMEs and process owners to ensure business and user requirements align to priorities and program metrics.

2013 – 2015 Business Intelligence Manager

Irvine Company, IL

I managed the day to day operations of the BI team of two, data & reporting analyst responsible for developing or enhancing reports and dashboards across the division. Utilized advanced business analytics to monitor pricing performance of over 50k apartment unit, and provide recommendations to the pricing and marketing team. I was also a conduit to DBAs, business analysts, and report developers for the migration to SAP S/4HANA and other IT projects, and for coordinating the roll-out of various system upgrades.

Responsibilities:

Played a key role in spearheading the development of the new SAP BI platform, including the development of a data dictionary and SQL coding library for all operational and financial metrics. Extensively involved in the ETL development of all data marts and data warehouse structures.

Recreated the global operating metrics report, replacing an existing report developed by a team of 4 over a span of a year.

Developed financial audit reports that track other income charges for early move-outs and MTM leases such as MTM premiums, early terminations fees, and rent-responsible charges, recapturing over $1M in revenue.

Developed reports and self-service analytics tools using low-cost development frameworks such as MS Excel and SSRS.

Developed a financial budgeting tool utilized by regional directors during the annual budget planning and quarterly forecast, delaying over $300k in annual licensing, hardware, and consulting fees.

Conducted regression analysis on amenity pricing for all communities and made recommendations to restore pricing to optimal levels.

2010 – 2012 Business Analyst

Ellucian - Malvern, PA

Managed large projects while leading, coordinating and overseeing the work of other business analysts as it relates to specific development cycles.

Contributed to developing and successfully releasing a new constituent relationship management solution (Banner Relationship Management) for higher education customers.

Conducted business analyst and quality assurance tasks in the release of multiple versions of the workflow management software solution (Banner Workflow®).

Collaborated with key project stakeholders to map out the scope of a project and define the business requirements.

Utilized Agile Development Methodologies while working with both internal and external stakeholders to gather, evaluate and translate the high level requirements into use cases, GUI, screen and interface designs.

Developed requirements specifications and validated them with customer community and software development team via reviews and walkthroughs.

Interpreted data to develop and implement process improvements

Analyzed data to identify characteristics to build new datasets supported by data management tools

Communicated and interacted with managers and subject matter experts including diverse groups across global time-zones.

Performed high level testing to confirm functionality and assist the quality assurance team in writing user test cases.

Created system training materials and sessions for support and cross organizational teams

EDUCATION

2001 – 2005 Bachelor of Science in Computer Applications

Osmania University

2006 – 2009 Master of Business Administration

Indian Institute of Planning & Management

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