Seasoned professional/ladministrative/customer service/legal

Sandra Eno

*** ******* *****

Rochester, NY *****

585-***-**** (C)

****@*********.**.***

OBJECTIVE

Accomplished administrative/executive/legal assistant capable of handling a wide range of administrative functions and consistently producing top-quality work. Proactive, “take-charge” professional with over 25 years of success providing administrative support.

SKILLS

Word Perfect 12

MS Windows 95, 98, 2000, 2007 XP

PowerPoint, Excel, Outlook, Access

VISIO, ACT III

Scheduling, arranging travel

WORK EXPERIENCE

Conserve

July 10, 2017 to Present

Call Center

-IRS Contract – Government Clearance needed

-Inbound/Outbound Calls

-Setting up Payment arrangements for taxpayers

-Helping taxpayers resolve their delinquent tax debt

Sutherland Global Services

October 7, 2013 to August 1, 2016

Work in Call Center

-Intuit PTG Outbound Calls

-Call customers for renewals of ProSeries, Lacerte and Intuit On Line Tax Products

PSI Test Proctor

February, 2011 to March, 2013

-Administer NYS Insurance examinations, TSA exams, USPS exams

-Responsible for maintaining office files, data entry, training new proctors when needed

-Identify and report problems at test center

Landmark Title Agency

Property Tax Clerk

July, 2010 – October, 2010

-Called municipalities to get school tax, property tax information

-Phone skills were very important with this position

RG&E

Administrative Assistant – Customer Service Center (125) people

September, 2008 to January, 2010

-Responsible for mail runs and mail outs

-Pager list

-Payroll

PAETEC

Legal Secretary – Legal Department

April, 2008 to July, 2008 (Contract)

-Assisted the Executive VP of the General Counsel

-Calendar Scheduling,

-Inputting invoice data using Excel for year-end figures

MONROE COUNTY DA’S OFFICE – CITY COURTS

Legal Secretary II – Provisional Position

January, 2007 to July, 2007

-Responsible for generating personal service subpoenas

-Violations, i.e. probation, court appearances

-Supported 20 new Assistant DA’s

NEW YORK STATE DEPARTMENT OF LAW – ATTORNEY GENERAL’S OFFICE

Legal Assistant/Legal Document Specialist – Contract thru Superior

March, 2006 to June 2006

-Supported two attorneys in the Public Advocacy Department

-Responsible for typing and proofing affidavits, subpoenas, pleadings and general correspondence

KEYBANK – Sr. Relationship Associate

October, 2003 to October,2005

XEROX CORPORATION – Sr. Administrative Assistant

June, 1999 to December, 2002 Contract thru Superior

NATIONWIDE PRECISION PRODUCTS – Sales Administrator

June, 1998 to June, 1999

EDUCATION

Attended Nazareth Academy majored in business courses

Attended problem solving and assertiveness training for executive assistants

REFERENCES

Furnished upon request

Contact this candidate