Customer Service Manager

OBEJECTIVE

Seeking a position of server using my 15 years of experience on food and beverage industry and guest relations etiquette to provide excellent customer service.

SKILLS

Dedicated to ensuring customer satisfaction by remaining accessible and friendly

Excellent communication, multitasking, and interpersonal skills

Thorough knowledge of menu offering including gourmet foods, spirit and wine pairing

Team player with a flexible attitude and a driven self-starter

Affective handling and resolution of conflicts

WORK EXPERIENCE:

Tivoli Garden May 2015 – Present

Restaurant Server and Bar Server Delta Markham

Observe and Adhere to all liquor liability laws

Have an excellent knowledge of liquors, beers and wines

Requisition and restock bar with all essential products and equipment.

Serve properly mixed and proportioned drinks, in a timely manner, to guest and servers.

Monitor the intake of alcohol of guests, prohibiting sale of alcohol to those who are intoxicated.

Communicate with guests and respond to feedback in a positive manner, resolving any service issues.

Yonge Street Grill March 2004 – April 2015

Restaurant Server Courtyard by Marriott

Demonstrated skills in greeting customers, presenting menus, taking food orders and expediting them through the kitchen.

In-depth understanding of serving food and attending to the customers’ needs.

Expert in Point of Sales Terminal.

Comprehensive knowledge of cleaning dining rooms and refilling condiment containers.

Golden Grill 2002 – 2004

Food and Beverage Server

Maintained a clean and safe working environment.

Re-stock supplies and side stations.

Substantial knowledge of controlling guest checks and securing proper payment.

Provided the customers with a pleasant dining experience and quality service

Holiday Inn on King 1999 – 2002

Fine Dining Server

Maintained serving standards and followed all regulations while performing duties.

Conducted final check of food items prior to serving customers to ensure quality maintenance.

Ensured the cleanliness of dining area and food items before serving

EDUCATION

Bachelor of Arts, 1994, University of Dhaka,

Smart Serve Certified, Canada

Reference: Vicki Bone

Director Human Resources and House Keeping

Courtyard by Marriott, Toronto

Phone: 416-***-****, Email: ac5xs4@r.postjobfree.com

Peter Walleri

Restaurant Manager

Tivoli Garden at Delta Markham

Phone: 905-***-****

Contact this candidate