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Customer Service Administrative Assistant

Location:
Towson, MD
Posted:
June 19, 2018

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Resume:

Brittany M. Cooper

** ********* ****** *** ****

Towson, Maryland, 21204, United States

443-***-****

ac5xs0@r.postjobfree.com

PROFESSIONAL EXPERIENCE

FREEMAN RAUCH ATTORNEYS, Towson, Maryland United States

Administrative Assistant, October 2016 - Present

Answer multi-line telephone system, determine client’s needs and route to the appropriate attorney.

Greet visitors, determine their needs and contact the appropriate attorney for visitor escort.

Assist various attorneys and paralegal assistants with special projects as needed.

THE CHESAPEAKE GROUP, Towson, Maryland United States

Administrative Assistant, February 2016 – October 2016

Answered multi-line telephone system, determine caller’s needs and route to the appropriate department.

Greeted visitors, determine their needs and contact the appropriate department for visitor escort.

Assisted various departments with special projects as needed.

LEXUS OF TOWSON, Towson, Maryland United States

Showroom Receptionist November 2014 – January 2016

Answered multi-line telephone system, determined caller’s needs and routed to the appropriate department.

Greeted visitors, determined their needs and contacted the appropriate department for visitor escort.

Oversaw the visitor sign-in and security process.

Maintained conference room reservation schedule.

Assisted various departments with special projects as needed.

CACHE INC., Towson, Maryland United States

Sales Associate and Personal Stylist, May 2014 – October 2014

Assisted customers purchasing women’s clothing and accessories while displaying a professional manner.

Displayed outstanding customer service skills while efficiently adhering to the customers’ needs.

MAC COSMETICS, Towson, Maryland United States

Freelance Makeup Artist February 2013 – Present

Assist customers purchasing MAC cosmetics in various Baltimore area locations.

Advise customers in the proper application of makeup while displaying knowledge of and expertise in the products.

NORDSTROM INC., Towson, Maryland United States

Make Up Artist February 2012 - June 2013

Assisted customers purchasing a variety of cosmetics, including, bobbi brown, MAC, Estee Lauder and Chanel.

Advised customers in the proper application of makeup. Displayed knowledge of the products during the application process.

Served as cashier.

PHYSICIANS SUPPORT SERVICES, Towson, Maryland United States

Receptionist March 2011 - March 2012

Answered/transferred calls regarding insurance claims and medical billing.

Matched and sent out primary and secondary insurance claims. Followed up on insurance explanation of benefits.

EZPASS MARLYAND CALL CENTER, Baltimore, Maryland United States

Customer Service Representative July 2008 - July 2010

Served as customer service representative at an inbound call center. Updated Maryland prepaid toll accounts and processed Maryland toll payments.

EDUCATION

Parkville High School Parkville, Maryland United States

High School Diploma, June 2008

Major, Cosmetology

ADDITIONAL SKILLS

Excellent customer service skills.

Proficient at working as a member of a team and meeting goals and deadlines in a timely and efficient manner.

Employment References

Name Joan Johnson

Phone Number 410-***-****

Email ac5xs0@r.postjobfree.com

Title Legal Assistant/Secretary

Employer Freeman Rauch Attorneys

Relationship Former Manager- Freeman Rauch Attorneys

Name Michelle Allen

Email ac5xs0@r.postjobfree.com

Phone Number 443-***-****

Title Manager

Employer Physicians Support Services

Relationship Former Manager Physician’s-Support Services

Name Charmaine Huertas

Phone Number 805-***-****

Title Marketing Associate

Employer Jafra Cosmetics

Relationship Former Co-Worker- Nordstrom



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