Customer Service Administrative Assistant
Resume:
Brittany M. Cooper
Towson, Maryland, 21204, United States
******.*.********@*****.***
PROFESSIONAL EXPERIENCE
FREEMAN RAUCH ATTORNEYS, Towson, Maryland United States
Administrative Assistant, October 2016 - Present
Answer multi-line telephone system, determine client’s needs and route to the appropriate attorney.
Greet visitors, determine their needs and contact the appropriate attorney for visitor escort.
Assist various attorneys and paralegal assistants with special projects as needed.
THE CHESAPEAKE GROUP, Towson, Maryland United States
Administrative Assistant, February 2016 – October 2016
Answered multi-line telephone system, determine caller’s needs and route to the appropriate department.
Greeted visitors, determine their needs and contact the appropriate department for visitor escort.
Assisted various departments with special projects as needed.
LEXUS OF TOWSON, Towson, Maryland United States
Showroom Receptionist November 2014 – January 2016
Answered multi-line telephone system, determined caller’s needs and routed to the appropriate department.
Greeted visitors, determined their needs and contacted the appropriate department for visitor escort.
Oversaw the visitor sign-in and security process.
Maintained conference room reservation schedule.
Assisted various departments with special projects as needed.
CACHE INC., Towson, Maryland United States
Sales Associate and Personal Stylist, May 2014 – October 2014
Assisted customers purchasing women’s clothing and accessories while displaying a professional manner.
Displayed outstanding customer service skills while efficiently adhering to the customers’ needs.
MAC COSMETICS, Towson, Maryland United States
Freelance Makeup Artist February 2013 – Present
Assist customers purchasing MAC cosmetics in various Baltimore area locations.
Advise customers in the proper application of makeup while displaying knowledge of and expertise in the products.
NORDSTROM INC., Towson, Maryland United States
Make Up Artist February 2012 - June 2013
Assisted customers purchasing a variety of cosmetics, including, bobbi brown, MAC, Estee Lauder and Chanel.
Advised customers in the proper application of makeup. Displayed knowledge of the products during the application process.
Served as cashier.
PHYSICIANS SUPPORT SERVICES, Towson, Maryland United States
Receptionist March 2011 - March 2012
Answered/transferred calls regarding insurance claims and medical billing.
Matched and sent out primary and secondary insurance claims. Followed up on insurance explanation of benefits.
EZPASS MARLYAND CALL CENTER, Baltimore, Maryland United States
Customer Service Representative July 2008 - July 2010
Served as customer service representative at an inbound call center. Updated Maryland prepaid toll accounts and processed Maryland toll payments.
EDUCATION
Parkville High School Parkville, Maryland United States
High School Diploma, June 2008
Major, Cosmetology
ADDITIONAL SKILLS
Excellent customer service skills.
Proficient at working as a member of a team and meeting goals and deadlines in a timely and efficient manner.
Employment References
Name Joan Johnson
Phone Number 410-***-****
Email ***********@*******.***
Title Legal Assistant/Secretary
Employer Freeman Rauch Attorneys
Relationship Former Manager- Freeman Rauch Attorneys
Name Michelle Allen
Email ******@******.***
Phone Number 443-***-****
Title Manager
Employer Physicians Support Services
Relationship Former Manager Physician’s-Support Services
Name Charmaine Huertas
Phone Number 805-***-****
Title Marketing Associate
Employer Jafra Cosmetics
Relationship Former Co-Worker- Nordstrom
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