Sharon L Griggs

Harrisburg, PA *****

717-***-****

sharongriggs1@gmailcom

EXPERIENCE:

LLM Placements, LLC June 2017 – Present

General Clerk II, placed at U.S. Army Recruiting Command, Harrisburg Company

Collect, Maintain, and Report Unit or Organization production and resource data

Prepare travel orders and arrange travel via the Defense Travel System (DTS)

Maintain the Digital Training Management System (DTMS)

Receive and enter prospect lead list into appropriate databases

General administrative office duties

Silverback Network April 2017 – June 2017

Customer Service Representative

Contacts individuals who inquired about education opportunities and researches educational opportunities available in their local area

Pennsylvania Higher Education Assistance Agency (PHEAA) June 2016 – February 2017

Customer Service Representative

Answered questions, identified the root cause of the call and researched to resolve the customer inquiry upon first contact Interactions with customers are based on federal regulations, PHEAA objectives, and department policies

Assisted customers with troubleshooting online account issues and utilizing online tools that are available

Processed incoming correspondence, forms, or other documents received from customers

Counseled customers in achieving successful repayment of their student loans This included but is not limited to answering payment and billing inquiries, discussing repayment plan options and eligibility, payment alternatives, interest accrual, forgiveness programs, and consolidation

ACE Sushi (placed at Ahold, USA), Carlisle, PA June 2011 October 2015

Vendor Administrator

Point of contact for questions regarding new and existing sushi programs for a grocery chain and the companies supplying sushi

Tracked issues/questions through closure

Maintained item movement and sales tracking reports for all of the various sushi operators: provided this information to the grocery Sales and Operations team

Entered promotional prices in advertising database which generates newspaper print ads and product pricing; Entered sales projections in database for store ordering

Girl Scouts in the Heart of Pennsylvania, Harrisburg, PA September 2007 – June 2011

Registrar/Administrative Assistant/Retail Sales Assistant

Assisted customers in retail store and utilizes Point of Sale (POS) software to process sales and maintain inventory items; Updated item descriptions and photos for online store

Performed data entry of girl, adult and troop membership registrations and verifies accuracy

Trained and assisted administrative volunteers who perform the data entry of girl, adult and troop membership registrations on behalf of the council; audits such data entry to actual dues and forms

Performed the data entry of activities, including training, program and camp registrations and handles all related correspondence

Answered phone line for the council’s toll free number and routes the caller to the appropriate staff member/department, processes incoming and outgoing mail and other administrative responsibilities in support of the local council

Resume – Sharon L Griggs Page 2

New Horizons CLC of Harrisburg, Mechanicsburg, PA January 2006 – August 2007

Management Administrative Assistant

Utilized the proprietary database for student enrollments, created sales orders for enrollments, sent confirmations to participants, tracked rescheduled classes and sales

Provided administrative support including preparation of correspondence, filing and general administrative support

Backup receptionist: received, screened, and routed incoming telephone calls, furnished information when possible, and conveyed messages to appropriate personnel; placed calls, received visitors, and arranged appointments

Member of Customer Service Advisory Committee and the Annual Customer Appreciation Day planning committee

OfficeTeam, Mechanicsburg, PA January 2005 – January 2006

Campaign Coordinator at Team Pennsylvania Foundation

Provided administrative/clerical assistance to the Campaign Director for the Partners II capital campaign for Team Pennsylvania Foundation, a non-profit foundation

Set up fundraising appointments with executives of top Pennsylvania firms

Prepared correspondence, presentation materials and other general administrative tasks

Made travel arrangements for Foundation representatives

Maintained database of fundraising prospects and investors

HSBC/Household Auto Finance, San Diego, CA October 2000 – October 2004

Human Resources Assistant/Administrative Assistant

Assisted Human Resources Generalists by setting up interviews, phone screening prospective candidates, and sending offer/turndown letters; Answered general benefit and payroll questions for employees; Processed Workers Compensation paperwork/claims, making sure all necessary information is clearly indicated

Site coordinator for temporary service, working with managers to determine required skill set and with vendors to select appropriate candidate placement

Coordinated special employee events, such as the Health/Wellness Fair, Bloodmobiles, and assisted in other employee events as needed

Member of the Common Review Team and the Annual Bonus Processing Team Responsible for collection and tracking of documents, verifying for completeness and adherence to suggested guidelines Processed $34M in executive and manager bonuses

Co-trainer for the Administrative Assistant Common Review Spreadsheet Training which provided a step-by-step process for submitting annual review ratings and increases

Processed earned incentives, estimated at $2M annually

Created and ran queries from the PeopleSoft (HRIS) database to create reports in both Excel and Access for departmental and upper-management use

Supported the Director of Human Resources, performed administrative tasks, such as scheduling meetings and conference calls Updated monthly reports and maintained organizational charts

EDUCATION:

Certificate, Medical Billing and Coding, Harrisburg Area Community College, Harrisburg, PA

BS Horticulture, The Pennsylvania State University, University Park, PA

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