Marlton, NJ *****
Improve Productivity Processes by Optimizing Technology to improve operational service and delivery to clients
Multifaceted, performance-focused, and detail-oriented professional, offering extensive, comprehensive experience in accounting with focus on payroll, time and attendance and general ledger. Collaborative problem solver who uses process improvement, project management and training strengths to resolve client issues. Equipped with outstanding analytical, communication, and management skills. Committed to building lifelong business relationships, and continuous career advancement within the accounting setting.
-Payroll - General Ledger
-Time and Attendance - Tax Analyze
-Employee Self Service - Technical and Software Proficiency
ADP, INC., Moorestown, NJ
Senior Support Service Specialist 2006 – Present
Rendered assistance to all levels of personnel and clients in all aspects of payroll processing, payroll taxes and general ledger. Assumed full accountability in reconciliation of client’s payroll, and related G/L accounts.
Provide payroll and general ledger guidance to our major client, Mendonca and Partners worked with 50 different bookkeepers and accountants.
Point Person for all associates questions, manager escalations and provide immediate resolution.
Served as point person for client’s payroll processing, employee maintenance, year-end payroll returns and W2 issues.
Analyzed client’s general ledger accounts, as well as applied a reconciling and review process, ensuring all accounts were accurate.
Developed payroll and general ledger training programs for payroll associates.
Assigned to the project team to upgrade 2,500 clients to a new payroll platform.
Served as project supervisor and oversaw 20 payroll associates in the implementation of a new payroll process for generating year-end payroll reports. The new process improved efficiency and accuracy while reducing overall costs for the clients and CPAs.
Managed project team, in collaboration with the IT department, creating general ledger enhancements, increasing effectiveness for our client base.
Worked with the tax compliance project team to apply new tax changes to the payroll system.
Assigned to the Blue Prism project to develop robotic technology for payroll administration.
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General Ledger Support Specialist 2004 – 2006
Assisted clients with the mapping of the general ledger accounts, file creation, and file import process. Reconciled general ledger accounts and payroll reports to identify any discrepancies and rectify the problem. Provided end-user support to the CPA clients for system access to the payroll reports and tax records. Reviewed QuickBooks Profit and Loss reports to confirm expenses agreed with the ADP reports. Responsible for QA testing of general ledger system enhancements.
Customer Service Representative 2002 – 2004
Provided client support for payroll processing and tax administration. Reviewed the payroll files and resolved data errors prior to the final processing of the client’s payroll. Research and resolved client billing issues for all lines of business. Trained clients on the ADP E-Time file import process into the payroll system. Assisted clients with the access and usage of the Employee Self Service application. Work in partnership with the payroll tax service to resolve client issues.
WILMAR INDUSTRIES, INC., Mt Laurel, NJ
Pursuing Associates of Science, Accounting, Rowan College at Burlington County
Mt. Laurel, NJ, Expected graduation: June 2020
Fundamental Payroll Certification, 2012
Pursuing Certified Payroll Professional, 2018
Member: American payroll association
Advanced Microsoft Office Excel Windows & MAC OS
ADP Payroll (RUN) SAP (Banking) ACA Training
QuickBooks Sage 50 Xero