Customer Service Microsoft Office

Jessica B Delgado

845-***-**** / *******.***.*******@*****.***

Home Health Aide February 2009- current / Port Jervis and Middletown, NY

assist in managing and organizing paperwork such as paying bills, keeping receipts, managing checkbook, and scheduling appointments

help in meal preparation and clean up

arrange transportation to various outings and accompany client on said outings.

assist in completing active leisure time including going for walks, reading, social activities and outings.s

served as a point of contact for assistance while also allowing client/patient to maintain as much independence as possible.

Medicome Management May 2005- January 2009 / New Windsor, NY

Credit and Collections Representative

personally oversaw and managed over 120 accounts.

Administer all collections according to required policies and procedures and perform all billing functions and train all customers to receive invoices through various online applications.

Manage all outstanding balances for client payments and reconcile all invoices for accounts receivables.

Maintain record of all client’s past payments.

Prepare loan payment schedule for customers.

Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts.

Evaluate all documents in collection systems and negotiate payments with customers and process payments..

Oversee all overdue accounts with help of automate systems and computers and assist customers with debt repayment plans.

Prepare an efficient debt repayment schedule for all customers and design and execute call quality programs.

Develop monitoring form and manage all calls from collection department.

Perform all audit activities and prepare all corrective plans for collection procedure and supervise all processes and ensure compliance to all deadlines.

Analyze results for all collection process and recommend strategies to reduce all collection loss.

Hospice Pharmacia October 2000- March 2005 / Philadelphia, PA

Senior Billing Representative

Corresponded with customers to resolve billing issues and queries in a company that manages over 17,000 patients.

Update and maintain confidential billing records and documentation daily.

Use customer service skills such as effective communication, interpersonal skills, and careful organization to respond to specific requirements.

Maintain invoice records and support documents.

Evaluate, analyze and verify dates of service and billed amounts.

Prepare billing packets within 24 hours for Quality Review.

Maintain un-billable details in billing hold report (MIA) for all claims.

Honored given deadlines by resolving accounts and updating unbilled reconciliation in a timely manner.

Initiate and perform additional billing responsibilities to meet set goals.

Skills

extensive experience in customer service

Certified in customer service by DDI (2003)

proficient in Microsoft Office

extensive experience in efficiently and accurately handling money.

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