Customer Service Sales
Resume:
JAMES PRINCE
JOB APPLICATION FOR THE POSITION OF RM/DO/DM/DFO
I'm writing to apply for a Corporate Director position. A Regional Manager, Director of Operations, District Manager, Director of Franchise Operations. I am confident that my skills are well aligned with the roles, and that I would be an excellent fit for the organization.
I bring skills and knowledge acquired from study, experience and research to create solutions to match the needs of this organization. Over the course of my career, I have performed in positions of considerable responsibility and delivered accomplishments that directly impacted results. I possess a diversified and progressive knowledge of increasing responsibility in of business management, people management, budget management, staff development, financial management, performance management, equipment management, cost control, HR functions, performance management, solution implementation, and strategy implementation. Personally, I am ready to relocate and take on new challenges and push my abilities further. I think this role offers both the opportunity to do this while letting me prove the value in me. I work closely with team members to effectively support their work so that solutions can be effectively implemented.
I am an analytical, insightful, and highly-disciplined problem solver with a demonstrated ability to identify and secure project resources, and provide the quality leadership that invokes committed professional participation on different levels. Maintaining meticulous attention to detail, inspiring team accomplishment, and delivering quality, on-time project execution are areas in which I excel. I possess remarkable experience/skills that will be of great benefit to this organization, they include but not limited to:
Excellent extremely responsive communication skills.
Writing reports and plans; outlining goals, objectives, action steps and desired outcomes while calculating potential benefits and risks.
Superb time management skills to meet deadlines by scheduling and prioritizing tasks.
Superb track record of resolving project conflicts, managing complex functional projects, organizing project teams in various environments.
Adept at Area Manager, District Manager, Casual Dining, Casual Restaurant, Hospitality, Quick Service Restaurant, Area Director, Regional Director, Director of Operations, Director of Franchise Operations, Managing Partner, Food and Beverage Director. I have excellent credentials and exceptional experience in Opening New Locations.
I have the background to work with a wide range of professionals, with people of varying backgrounds and to provide the highest level of expertise in aspects of operation, customer service, planning and coordination of special events. I am capable of organizing and implementing programs and strategies that will results in the all-round growth of this Organization.
I believe my experience and track record make me an excellent fit for this opportunity. I have enclosed my resume for your consideration. I would love the opportunity to meet with you in person to discuss employment in further detail. Thank you for your time and I look forward to hearing from you soon.
Sincerely,
James Prince
P: 404-***-**** ***********@*****.***
JAMES PRINCE
http://www.linkedin.com/in/jim-prince-10
Atlanta, GA
***********@*****.***
BACKGROUND SUMMARY
Highly accomplished, astute, energetic, and seasoned Restaurant Operator, offering 25+ years of extensive leadership experience in all aspects of restaurant business operations, franchising operations, and corporate management, along with exceptional skills in evaluating critical business needs within the food and beverage industry. Innovative and tenacious, performance driven, highly creative professional, armed with broad-based background and skills in the areas of business management, people management, budget management, staff development, marketing management, equipment management, cost control, HR functions, solution implementation, and strategy implementation. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in business management processes. Equipped with track record of success in optimizing and improving productivity while maximizing bottom-line results. Demonstrable ability of driving strategies, development and implementation to set standard of excellence for systems, operations, facilities, catering, quality, hospitality, and financial return while ensuring staff performance and superior customer satisfaction.
CORE COMPETENCIES
Reviewing financial and non-financial reports to devise solutions and improvements.
Ensuring adherence of the organization’s daily activities and long-term plans to established policies and legal guidelines.
Developing high quality business strategies and plans ensuring their alignment with short-term and long term objectives. Making high-quality decisions to advance the business and increase profits. Developing and implementing strategies aiming to promote client’s mission and “voice”.
Expert in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Forging and maintaining relations of trust with external authorities. Creating complete business plans for the attainment of goals and objectives. Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff.
Leading and motivating subordinates to advance employee engagement. Developing a high performing managerial team. Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
PROFESSIONAL EXPERIENCE
Consultant James Prince, Consultant, Atlanta, GA Jan. 2010-Present
Responsibilities and Achievements
Meet with clients when needed and perform an initial assessment, ongoing assessments and suggest solutions to improve performance.
Evaluate and improve menu, sales performances, costs, staffing, accounting functions, software abilities, coaching/counseling, advertising, and marketing and customer service.
Expert in leading clients from startup mode by establishing and streamlining processes, developing high performing associates and leadership team, and creating a culture of quality, service, and drive for results. Devise and implement shareholder agreements, optimize lease agreements, and assist in site selection. Set up accounting and legal functions.
Effectively manage the planning and execution of leadership team development to enhance the client’s performance.
Monitor and control project work by tracking, reviewing, and regulating project progress to meet performance objectives, as well as measured, forecasted, and reported status to sponsors, stakeholders, senior leadership, and partners with regard to cost, scope, schedule, resources, quality, and risk.
Oversee goals; evaluate organization, performance, review data quality, and accuracy. Discuss opportunities encountered and provided assistance in completing business agreements and answered consultants inquiries.
Enhanced financial strength and closed leakages. Recommended and developed change management plans, job analysis, and strategic plans for business clients
Owner/President Fratelli Di Napoli Ristorante, Roswell and Atlanta, GA Jan. 2001–Jan. 2010
Responsibilities and Achievements
Day to day operations of two Family Style Italian restaurants, one in Atlanta, GA – the other in Roswell, GA. Sales reaching $5.2M in Atlanta and $3.7M in Roswell.
Provided leadership, management and vision that was necessary to ensure that the company had the proper operational controls, administrative procedures, reporting procedures and people systems in place, which effectively grew the restaurant and ensured financial strength and operating efficiency.
Resolved product or service problems for the restaurant by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provided leadership and guidance to ensure efficiency in sales, costs, customer service, and bottom line advancement
Created and introduced in-store customer awareness and marketing with most useful results.
Owner/President Jimmy P’s Sports Bar, Alpharetta, GA Jan. 2004–Dec. 2006
Responsibilities and Achievements
Purchased location property near major mall, designed, built out $3M, 12,000 sq ft building. Sales reached $5.5M.
Maintained competitive edge by rapidly determining product and marketing needs through detailed business plans and business cases.
Increased sales by providing pleasant customer service, as well as planning, organizing and prioritizing unit activities.
Analyzed marketing program results on a monthly basis and reported new revenue, profitability, performance vs. target goals and long term impact on financials.
Developed the strategy, business plan, product requirements and portfolio roadmaps based on regional customer requirements and competitive market analysis.
Owner/President Prince Enterprises, Inc., Atlanta, GA Jan. 1988–Dec. 1998
Responsibilities and Achievements
Owned, built/opened 18 Buffalo Cafe franchised restaurants as a franchisee in Georgia and Florida.
3 Directors of Operations reported directly to me with unit sales spanning $800K - $1.5M. Prince Enterprises, Inc. was the first and eventually the largest franchisee.
Worked well with the franchisor to ensure franchisor requirements were met.
Managed multiple cross functional teams from solution concept through to successful release, managing each investment stream to maximize financial returns and revenue growth.
Reduced costs and increased sales development by applying proven restaurant principals and techniques.
Owner/President Austin’s Bar & Grill and Hot Rocks Bar & Grill, Marietta, GA Jan. 1994–Sep. 1995
Responsibilities and Achievements
Repositioned struggling Tex-Mex eatery with sales going from $750K to $1.2M
Improved sales policies and practices. Defined the sales cycle, created accurate job descriptions and developed standards for customer relationship management.
Evaluated and maintained equipment, oversee facilities, and identified opportunities to improve operational efficiencies
Directly oversaw customer relationships; serve as the primary point of contact for customer concerns.
Cross-trained new staff on guest services expectations, safety procedures, proper food handling, and restaurant protocols.
Maintained updated knowledge of restaurant foods and drinks to provide better customer experience.
EDUCATION
Fairleigh Dickinson University, Teaneck, NJ
AREAS OF EXPERTISE
Strategic Planning
Customer Relations
Vendor Negotiations
Profit and Loss Analysis
Recruitment
Quality Control
Cost Control
Inventory Control
Equipment Purchasing
Business Analytics
Lease Negotiations
Accounting Consults
Attorney Consults
Location Analysis
FOH –BOH Management
Social and Print Media Mgt
Technical Documentation
Franchisor/ Franchisee Solutions
General Contractor Consults
Policies and Procedure
Tax Planning
Operations Management
Coaching and Training
Select Area Management
Corporate Director
Managing Partner
TECHNICAL SKILLS
Windows
Microsoft Office suite
PERSONAL SKILLS
Analytical
Attention to detail
Team Player
Tactful and Articulate
Report Analysis
Creative Thinker
REFRENCE
Available on Request
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