Legal Assistant Customer Service

Areatha r. richard

*********@***.***

Nashville, TN 615-***-****

Qualification Summary

Experienced paralegal with extensive customer service experience. Skilled at processing customer information and multitasking. Excellent interpersonal and communication skills.

Work History

Morgan & Morgan – Nashville, Pllc; Nashville, TN 09/17-Present

Litigation Paralegal

Draft complaints, issue summons, legal research, prepare settlement documents, schedule depositions, mediations and appointments, review medical records, prepare medical summaries, draft and review discovery. Request payment for invoices and court filing. File documents with various court systems.

Metropolitan Department of Law; Nashville, TN 05/14-09/17

Paralegal

Draft letters, pleadings, open matters, file documents. Issue subpoenas, schedule depositions and meetings. Review and print reports, serve as part-time runner. Notarize documents, request checks and process invoices for payment.

Davidson County Clerk 05/13-0514

Deputy Clerk

Issued license plates for motorcycles and cars, responsible for balancing drawer, worked with car dealers, issued titles, maintained inventory for plates and stickers, cashier, lead title clerk.

Leitner, Williams, Dooley and Napolitan, PLLC; Nashville, TN 05/11-8/12

Paralegal

Draft complaints, motions, interrogatories and answers. Issued settlement checks, assisted attorney with case information, responded to case inquires. Filed pleadings with state and federal courts, reviewed medical records. Requested court dates and reviewed information from Tennessee Department of Labor and other government agencies.

Kaplan Career Institute; Nashville, TN 7/09-6/10

Externship Coordinator/Instructor

Instructed classes, prepared lesson plans, exams, and administered quizzes. Set up New Extern sites and supervised extern students, assisted students with determining an externship site. Executed site visits, prepared site visit report, and conducted externship meetings weekly. Audited files for compliance.

State of Tennessee – Bureau of TennCare; Nashville, TN 11/07-8/08

Legal Assistant

Reviewed disputes and issue decisions regarding managed care change requests related to medical concerns. Complied with federal laws to determine appeal process. Utilized Prolaw to document issues. Researched eligibility within Interchange system sharing information with contracted agencies. Corresponded with managed care organizations to ensure timely case disposition and rulings

Hughes and Coleman PLC; Nashville, TN 08/05-10/07

Legal Assistant

Drafted complaints, motions, demands, interrogatories and answers; issued settlement checks to clients; made bank deposits; assisted case managers; answered client’s questions on prelit automobile cases; signed up new cases; receptionist; transcription.

Audio Video Environments; Nashville, TN 06/03-04/05

Accounts Receivable Administrator

Made bank deposits, credit/debit customer’s accounts, and mailed invoices. Ordered supplies, resolved billing issues with customers and co-workers and payroll.

Metro Public Defender’s Office – Juvenile Division; Nashville, TN 11/97-3/03

Paralegal

Conducted interviews to determine indigence on all delinquent dockets. Assigned cases; reviewed Court files. Reviewed petitions and advised clients of Court dates. Submitted statistical reports as required. Trained part-time Counsel Employees. Answered telephones and called attorneys for Court dates. Performed legal research.

EDUCATION

Bachelor of Science, Political Science (Pre-Law)

Tennessee State University; Nashville, TN

Paralegal Certificate

Southeastern Paralegal Institute

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