Customer Service Social Media

MONALISA SINGH

**** **** **** ****** #***, Kent, Ohio, 44240 234-***-**** ********@****.***

ACADEMIC QUALIFICATION

Master of Science in Business Analytics (2017-2018), Kent State University, Ohio, USA GPA: 3.78

Bachelor of Technology in Computer Science (2013-2017), Ansal University, Gurgaon, India TECHNICAL SKILLS

Languages: R, Python, Tableau, Weka, Java, C, C++, html, SQL, NoSQL, UML, .Net and ASP. Net.

Software: Excel, Visual Basic, VB.Net, Oracle, Linux

Concepts: Tensor Flow, Systems Simulations, Time Series forecasting, Segmentation, deep learning & machine learning algorithms, Predictive Analytics, Recommendation Systems, Statistical Modeling, Text mining, AWS, Google Analytics PROJECTS IN MASTERS Aug 2017-December 2017

Loan Default & Loss Prediction: Garnered substantial data and analyzed it using machine learning algorithms like Regression analysis and classification for Default prediction of customers and the severity of loss, using R and Excel.

Customer Segmentation for CRISA: Segmented Customers of Bath Soap by K-means clustering technique based on Demographics and purchase behavior to formulate future marketing schemes and promotional ideas using R and Excel.

Text Analysis of Apple Reviews on Twitter: Demonstrated Sentimental Analysis of Twitter data based on Apple reviews.

Systems Simulation: Simulated an environment to observe interactions between people based on usage of services of companies.

Churn Analysis for a Telecom Company: Demonstrated analytical skills by conducting Churn Analysis for ABC Telecom using R

& Excel. Predicted outcomes like Number of customer service calls to be a potential attribute for churn.

Demand prediction for NYC Green Taxi: Performed predictive analysis for demand in NYC for Green Taxi in peak hours, using R

& Excel. Conducted extreme data wrangling and juggled with various modeling techniques.

Creating a Mongo Database: Formulated a dummy Mongo Database for learning purposes.

Model formulation for Faculty-Course Assignment for MIS Department at Kent State University: Formulated a quant management model to solve a faculty course assignment situation using goal programming. Github account: https://github.com/monalisasingh/MonaProjects.git PROJECTS IN B.TECH August 2016- May 2017

Sentimental Analysis of Cloud Service Provider (SQL and .Net Framework): Conducted Sentimental analysis uses data mining techniques for extraction, integration and analysis of data in order to discern the subjective opinion of a document or collection of documents based on cliental needs.

MultiClient Chatting Application (Java and graphics): Forged a feasible and effective prototype to facilitate communication(publicly or privately) by corroborating multiple users irrespective of their geographical locations. INTERNSHIPS November 2013- October-2016

Marketing Analyst Intern, ISEED (Indian School of Entrepreneurship), Gurgaon Gathered data using Google analytics and demonstrated strong communication skills when conducting social media, email & digital marketing campaigns to educate prospective students with the goal of enrollment.

Technical Staff, Participant Services, World Economic Forum 2016: India Economic Summit, New Delhi Managed the event by displaying Team working and Time Management skills. Also, networked with CEOs of fortune 500 companies.

Intern, Event Management, First Lego League, India: Robotics Competition, Gurgaon and New Delhi Planned out critical strategies for hosting the event at the regional and national level while absorbing &displaying robotic skills.

Product Intern, We Chat Application, Gurgaon

Planned out new developments for the app by using proactive thinking and marketing skills. INTERNATIONAL EXPERIENCES Volunteered for: December 2016- March 2016

Supply Chain Management Conference with Clemson University at Ansal University, Gurgaon, India.

Workshop on Aerosols and climate control (AIT Lucknow, supported by IIT Delhi) at Ansal University, Gurgaon, India.

Innovative Strategies for Competitiveness and Sustainability in Global Business Environments International Conference, at Ansal University, Gurgaon, India.

Global Entrepreneurship Summit held at Indian Institute of Technology –IIT, Kharagpur EXTRACURRICULAR ACTIVITIES August 2013- March 2017

Represented the University at the Ultra GolfKart Championship, a national level racing competition, held at Maharishi Markandeshwar University, Mullana, Ambala, India.

Appointed as ‘Joint Secretary Non Profit Government organizations and Rahagiri’ (Student Council) at Ansal University.

Participated in Volkswagen Vento Cup racing championship trials, in India.

An active member of IAYP (International Award for Young People) for at the Silver and Gold level. COMMUNITY SERVICE/ SOCIAL WORK November 2013- August2016

Mentored unprivileged children through various ventures under Project Awaaz in association with Teach For India,Rajbala Foundation, KKDK in India

Mentored workshops by Intel for the unprivileged in 2015 for designing innovative models related to science and technology under the theme of energy conservation.

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