Kimberly Sizemore

• Thonotosassa, FL *****

● 813-***-****● ac5xpw@r.postjobfree.com

Dispatcher/Customer Service Representative

W ith 7 years of dispatching experience and 10 years customer service experience. I can execute multiple phone lines, schedule appointments, monitor multiple drivers/ technicians, and juggle other general administrative office duties while meeting the daily deadline. Skills and Competencies:

● Excellent communication skills (written and verbal)

● Customer service oriented with strong interpersonal skills

● Ability to think outside the box and deliver different options to client's

● Proactive and motivated with good problem solving skills.

● Data entry, Scheduling, and Routing Technicians/ Drivers

● Computer skills include, Excel, MS Office and MS Word

● Detail-oriented and accurate, ability to work well under pressure.

● Results Driven, Professionalism, Integrity and Accountability Education & Certifications

Microsoft Office: 03/ 2013

Microsoft Word: 03/2013

Microsoft Excel Basics: 02/2018

Excel Beyond the Basics: 02/2018

Certificate of Completion:12/2013

First Aid: Certified 04/2013

AED/CPR Adult/Child/Infant: Certified

San Joaquin Valley College Visalia, CA

Clinical Medical Administrative Assistant;

Dean’s list 4.0 GPA

Employment Experience:

Lessor’s INC. -Dispatcher- Customer Service Representative -Currently Employed

● Schedule appointments for brokers and customers by entering new loads into computer system.

● Ensure the Shipper, Receiver, Dates, Times, Miles, Temp. and Rates are correctly entered.

● Resolve OSD issues for damaged, overages and shortages on loads being delivered.

● Provide drivers with comp. checks for loading and unloading, washouts and Palette charges etc.

● Ensure that expenses were assigned correctly in order to be billed back to shipper.

● Update paperwork for completed loads by verifying correct pickup/ delivery times and Rate confirmation is updated due to Detention, Palettes or Lumpur chargers.

● Forwarded updated rate confirmation to billing in a timely manner . Classic Carpet Dyers - Residential Dispatcher

● Answer multiple telephone lines, screen calls and assist accordingly

● Schedule appointments for commercial and residential customers.

● Data entry, enter customers information in House calls or Excel.

● Dispatch multiple techs to daily appointments.

● Monitor techs arrival and departure times on GPS system.

● Collect payments, scan invoices,fax or email to customers for their records.

● Review and prepare schedule for the following day.

● Dispatching technicians according to job location and Am or PM time frames. A CS Home Services- Residential dispatcher

● Schedule and confirm appointments for Tech's.Monitor dispatch board, assigned appointments to Tech's

● Data entry, enter customers information in Service Titan or Desco

● Pace consultant, Spoke with potential customers answering questions and explaining the Federal funding program.Research customers information for funding amount and other qualifications.

● Process applications for funding through different lenders.

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