Customer Service Care

Heather Salinger, PharmD *** Park Avenue

linkedin.com/in/heathermsalinger Lake Villa, IL 60046

*******@*****.*** 847-***-****

SUMMARY OF QUALIFICATIONS

A high energy and detail oriented Pharmacist with over 22+ years of experience in the pharmaceutical industry including prescription processing, staff collaboration, team building, customer care, prioritizing, and Emergency Room (ER) disciplines. Possess a deep understanding of thousands of pharmaceutical drugs, the administration, safety, security and quality assurance of the pharmaceuticals. Demonstrate the ability to find the most effective way to provide, efficient, supervisory and effective oversight of daily operations. Expertise in:

Pharmacy Management Fast Paced Environment Code Blues Emergency Room Prioritization Prescription Interpretation Patient Consultation Supervision/Training Adverse Reactions Medication Reviews Over the Counter Supplements Policies/Procedures Retail Pharmacist Oversight/Leadership Skills New Products/Existing Products Dosages/Frequency PROFESSIONAL EXPERIENCE

CENTEGRA MEDICAL CENTER, McHenry, IL 2003 – 2018

CLINICAL PHARMACIST

Primarily worked in the ER with physicians, care managers, and other clinical staff, as part of a medical care team focusing on patient outcomes, while maintaining cost. Provided clinical pharmacy input during the preparation of interdisciplinary care plans for patients and assisted in the selection of the most cost effective, evidence-based regimen for a particular patient; monitor patients for appropriate lab and other recommended follow-up. Served as a drug information resource for the providers, supported staff, and monitored patient response to treatment, drug/drug and drug/disease interactions. Assessed medications prescribed at dosages higher than approved by the Federal Drug Administration (FDA) for specific indications.

Effectively attended to code blues, stroke and STEMl codes. Dosed antibiotics, heparin and TPA. Provided patients with information regarding medication therapy. Performed comprehensive medication reviews of individual patients' drug use.

Communicated to prescribers adverse medication interactions.

Trained fellow pharmacists and served as a preceptor for students.

Remained current with scientific literature and guidelines via continuing education, seminars and presentations to understand new vs. available/existing products. Communicated information to patient and prescribers.

Experienced with Pyxis.

Familiar with medications, dosages, and what is new on the market.

Provided highly specialized education and training support to other professional services in the broad area of advanced pharmacotherapy, with emphasis on chronic disease states.

Utilized existing computer resources to maximize retrieval of clinical information for monitoring and review of the medication use process, including use of the state resources.

Proficient in electronic health records and various health care such as Content Management Interoperability Services (CMIS) applications.

Responsible for maintaining patient and family confidentiality in accordance with HIPPA. Ability to work independently, exercising sound judgment, discretion and the initiative to facilitate change

Excellent analytical and problem-solving abilities and interpersonal, written, and verbal skills and excellent organizational skills, diplomacy, and professionalism. Heather Salinger, PharmD Page Two

JEWEL-OSCO PHARMACY, Round Lake Beach 1996 – 2003

RETAIL PHARMACIST

Provided excellence in customer service, managed prescription pricing and generic utilization, controlled pharmacy inventory, and provided, implemented and participated in corporate approved clinical services. Thinks critically, anticipates long-term challenges and trends; understands implications of decisions; translates ideas and concepts into practical applications.

Organized, coordinated, and managed resources, time, and people to achieve key goals and objectives.

Ensures checks and balances of all staff members, accountability and adherence to meeting the shifts goals, objectives and standards.

Excellent customer service skills and attention to customer needs.

Processed and dispensed prescriptions, counseled patients on their prescribed Over The Counter (OTC) medications, doses, frequency, drug and food interactions and allergies.

Provide information and advice to patients regarding health issues, symptoms and medications. Kept accurate records and order entry. US Army Reserve, Veterinary Technician, Studies on Lyme disease, October 1992 - June 1996 EDUCATION/CERTIFICATIONS:

University of Illinois, College of Pharmacy, PharmD

- Continuing education units up-to- date

- BLS

- ACLS

- PALS

AFFILIATION:

American Society of Hospital Pharmacist (ASHP)

TECHNICAL:

Computerized physician order entry (CPOE)

Excellent References Furnished Upon Request

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