Customer Service Data Entry

BP

OBJECTIVE

I want to find a company to call home. I want to make a difference and share my knowledge and expertise with others.

SKILLS

Cash handling expertise

Excellent time management skills

Rapid data entry skills

Self-sufficient

Positive

Night and safe deposit procedures

People-oriented

Goal-oriented

Rapid 10-key data entry

At least 100 WPM typing speed

Detail-oriented

Cheerful

Advanced clerical knowledge

BRANDY N PEACHES

BUSINESS ADMINISTRATION *******.******@*****.***

EVANSVILLE, IN 812-***-****

EXPERIENCE

Assistant Manager, 06/26/2013 to 04/06/2018

Dollar General – Evansville, IN

Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store.

Instructed staff on appropriately handling difficult and complicated sales.

Examined merchandise to verify that it was correctly priced and displayed.

Trained and developed new associates on POS system and key sales tactics.

Generated repeat business through exceptional customer service.

Operated a cash register for cash, check and credit card transactions with a high % of accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Trained quite a few new sales associates each quarter.

Completed all point of sale opening and closing procedures, including counting

the contents of the cash register.

Welcomed customers into the store and helped them locate items.

Verified that all customers received receipts for their purchases.

Answered customer telephone calls promptly and in an appropriate manner.

Customer Service Representative, 09/2007 to 09/2008

Flying J Travel Center – Haubstadt, IN

Provide customer service by helping locate and pay out for products.

Stock merchandise.

Count down drawer at the end of shift.

Teller Supervisor, 03/2004 to 06/2007

First Federal Savings Bank – Evansville, IN

Scheduled staffing for the main branch.

Executed customer transactions, including deposits, withdrawals, money orders and checks.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Organized, stocked and maintained the teller window area.

Continued education on current banking products and services

Processed quarterly Vault and ATM audits with a very low error rate.

Pulled daily branch reports.

Maintained balancing record with a very high % rate of accuracy.

Opened accounts with a cross sale ratio of products opened.

Collected member loan payments.

Sold cashier's checks, traveler's checks and money orders.

Prepared, sorted and distributed reports to appropriate branches.

Executed wire transfers, stop payments and account transfers.

Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

Maintained friendly and professional customer interactions.

Education

Associate's Degree in Businesses Administration: Business, 2012

Ivy Tech Community College - Evansville, IN

Coursework in Business Administration

Dean's List, Many times over.

Coursework in Speech and Communication, Sociology and Psychology

Coursework in Professional Prospecting Skills

Coursework in Finance

Academic Honors Diploma: College Prep, 1998

Central High School - Evansville, IN

Top in class

Recipient of Academic Honors Scholarship

Graduated Magna Cum Laude

College Prep Courses

VOLUNTEER EXPERIENCE OR LEADERSHIP

I have held many leadership roles at many of my jobs. I have made it into the management field many times. And whether in this field or not I am usually the person that fellow co-workers come to for advice. I have 3 kids so much of my volunteer time is associated with them and their prospective activities.

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