Manager Case

Security Specialist , Counter Fraud Management IBM Global Services

February 2017 – April 2018

Toronto, ON

Team member with TD Bank Group - Enterprise Fraud Analytics Platform (EFAP) project that discovers, detects, identifies and builds cases against fraudulent activity using a full suite of IBM products including WebSphere (WAS), IBM HTTP Server (IHS), Case Manager, Content Platform Engine (FileNet), InfoSphere Information Server (DataStage & QualityStage), BigInsights, Cognos, Log Analyzer, Rational Team Concert, QRadar among others - - the project never reached "Go-Live" stage. IBM team achieved 100% on deliverables to TD Bank Group.

Primary focus was working with QRadar team to identify key indicators (failed authentications) to detect anomalous and malicious activities throughout EFAP. Each Counter Fraud Management component logged all activities and within these logs we identified failed authentications and had alerts generated in the form of incident tickets if critical threats existed.

Secondary and tertiary focus was with IBM Case Manager product and maintenance of the platform landing zone. Routinely installed Counter Fraud Management custom application patches and upgrades within IBM Case Manager (ICM), tuned the application and monitored the Case Manager/FileNet logs for successful transactions during the development stages. The landing zone was used for third party deliverable of 30 to 50 large batch files on a daily basis that were ingested by DataStage and then moved to BigInsights. I created shell scripts to ensure the files were ordered by YY/MM/DD and that duplicates did not exist across the many swimlanes setup to accept these personal confidential information (PCI) files that could be up to 30 GB in size for a single file.

Crypto Deployment Analyst , ITS Platform Modernization TD Bank Group

September 2016 - December 2016

Toronto, Ontario

Team member for corporate SHA-2 upgrade that needed to migrate all internal and external certificates from SHA-1 to SHA-2 prior to December 31, 2016.

Successfully deployed 30+ (0% roll-back) SHA-2 upgrades within the PAT (Staging), CPO (Disaster Recovery) and PROD (Production) environments. Included creation of Run Books which were vetted by management team on a daily basis, collect details & approvals thru CA Service Manager for change records.

Ordering of certs thru TD Bank proprietary cert tracking software with deployment of KDB and JKS certs and arranging for *.p12 certs to be deployed on F5 load-balancers (if external).

Recycling of IHS and JVM instances and ensuring they have started successfully.

Middleware Specialist, Level 3, Technical Support Office (TSO), Service Management Branch MTO

February 2016 – September 2016

North York, ON

Provided daily maintenance, support and application deployment in the Road User Safety (RUSMP) application group in Staging & User Acceptance Testing (UAT) environments.

Completed weekly initiatives designated by TSO team. Included Gap Analysis, updates to RUSMP Support Website, Regional Code updates for RUSMP Quality Assurance team

Team member with R3B ONe-key project – DEV/SIT DMZ web install/build/configure with review and execution of Build Book that was turned over to third-party for Production & UAT install.

Middleware Specialist, Level 2, ONe-key (IAM) Identity & Access Management MGCS

May 2008 – November 2015

Toronto, ON

Provided daily maintenance and support for Government of Ontario (GO) applications within ONe-key that required secure access. This included single sign-on and second-factor authentication. My team did not breach the Service Level Object (SLO) in any year while employed with GO.

Successfully implemented 20+ client applications within all ONe-key environments. This included setting firewall rules, LDAP entries for security on web service calls, configuring Entrust GetAccess roles, creating DB entries (new user, tables), installing custom application into WAS and installing GetAccess RunTime & Pidfilter (custom application for either Microsoft Internet Information Server or IHS) on client web.

Successfully installed and configured Oracle DSEE 7 into PROD & Staging environments. This included setting security, password-policies and migrating all entries from IBM-Tivoli directory.

Additionally; installed, configured and administered middleware that included Entrust GetAccess/IdentityGuard, Apache 2.2, WAS 7/8.5.5, IHS 7/8.5 in all environments. Created BuildBooks during installs in lower environments.

Manage application upgrades (including IBM FixPacks/maintenance), deployment, testing and verification for all minor and major releases within ONe-key three environments.

Identified and carried out opportunities for improvement in processes, approaches, practices, tasks and techniques for deploying solutions. All projects were documented/managed within Remedy for Release & Change Management.

Sr. Production Control Analyst / SME Telus (formerly Emergis)

August 2005 – May 2008

Toronto, Ontario

Provided daily maintenance and support for client's security applications within Secure Channel (ePAss) that were governed by Service Level Agreement (SLA). My team did not breach the SLA in any quarter while employed with Telus.

Manage the implementation of regular change requests adhering to strict change management processes and protocols.

Manage application upgrades, maintenance, testing and verification for minor and major releases of IBM WAS/IHS.

Assist in development and improvement of internal processes to monitor all systems.

Systems Analyst / Team Lead Quality Integrators Corporation

February 2000 – August 2005

Newmarket, ON

•Team Lead for Manufacturing Execution Systems (MES) solution that focused on implementing a Statistical Process Control (SPC) & Defect Management System (DMS) environment into multiple Kraft manufacturing plants. The aim was to help facility towards giving the operators better visibility of the process, empower them to make real-time decisions, provide paperless data collection and provide real-time reporting.

•Team Lead for Kraft Reporting project in six plants that developed and implemented canned reports for production summaries, capability, failure, and re-targeting reports as well as DMS reporting.

•UNIX, Linux 2.6.32, SUN Solaris 9 & 10, AIX 7.1, Microsoft Windows 10

•IBM Suite - WebSphere Application Server V7.0/8.5.5, HTTP Server 8.5.5.10, Case Manager 5.2.1, Content Navigator 2.0.3, Content Platform Engine (FileNet) 5.2.1, Rational Team Concert 6.0.1, Operations Analytics Log Analysis 1.3.5.0, Security Privilege Identity Manager, QRadar, Counter Fraud Management 1.5.0.5, Cognos Business Intelligence 10.2.2, Information Server (IIS) 11.5.0.1, BigInsights V4.x

•ServiceNow®, Symantec PGP, shell scripting, Apache v2.2 & Tomcat, Hadoop, Sun DSEE 6 & Oracle DSEE, Oracle Database (10/11), SQLPlus, Veritas Cluster Server, Entrust security products GetAccess/IdentityGuard, Microsoft IIS, HP OpenView, Big Brother, Nagios, Third Brigade, Remedy Change Management, Bugzilla, CA Harvest, CA Service Desk Manager, eSMT, CyberArk

•Extensive understanding of PKI, encryption (SALT & hashed), authentication. Currently engaged in training and certification in Big Data thru Big Data University.

•Ability to work effectively in a team or as an individual. Strong willingness to learn new technologies.

Additional:

•Secret Level II clearance with Government of Canada while with Telus for Secure Channel project

•Ontario Public Service Contractor Screening Clearance (expired June 4th, 2018)

EDUCATION

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