Assistant Administrative

KIMBERLY CARLSON

**** ******** ****, *******, ** 46321 C: 219-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Highly organized and detail-oriented Administrative Assistant with 15 years of experience supplying

thorough, organized administrative support to Senior Insurance Executives and company staff.

Technically-adept with knowledge of MS Office Suite and experience with EXCEL and PowerPoint.

SKILLS

Proficient in Microsoft Office and EXCEL Articulate and well-spoken

Social media knowledge Flexible

Excellent communication skills Excellent planner and coordinator

Professional phone etiquette Accurate and detailed

WORK HISTORY

Operations Representative, 01/2007 to 11/2015

RLI Insurance Corporation – 525 W. Van Buren Chicago, IL 60607

Performed timely and accurate data entry to ensure limited wait time on insurance submissions.

Answered and quickly redirected calls

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Directed guests and routed deliveries and courier services.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Maintained a clean reception area, including lounge and associated areas.

Opened and properly distributed incoming mail.

Receptionist, 02/2006 to 12/2007

Winston & Strawn LLP – 35 West Wacker Drive Chicago, IL 60601

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Opened and properly distributed incoming mail.

Screened all visitors and directed them to the correct employee or office.

Coordinated board and committee meetings, including schedules and information preparation and

distribution.

Technical Assistant/Receptionist, 03/2000 to 12/2005

AmWins Group Incorporated (Formerly Colmont) – 10 S. Lasalle Chicago, IL 60602

Answered and managed incoming and outgoing calls while recording accurate messages.

Directed guests and routed deliveries and courier services.

Managed office supplies, vendors, organization and upkeep.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

EDUCATION

Vocational Veterinary Assistant Certification: Veterinary Medicine, 2012

Animal Behavior College (ABC), Inc. - Valencia, CA

High School Diploma: 1988

Thornton Fractional South - Lansing, IL 60438

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