Customer Service Microsoft Office

Patricia Edinger

Customer Engagement Coordinator, Essendant

***************@*****.***

Summary

•Award winning, dedicated analyst.

•Experience reducing annual costs, loss profits, managing Order fulfillment process for order placement, status, backorders, discrepancies, etc. through phone, fax email,

Web & EDI transfers.

•Experienced at multi-tasking working within several different systems all the time. I give exceptional Customer Service and believe open communication has worked best.

•Experienced in working in a Team Environment and also individually.

•Experienced handling customer requests & complaints with good judgment. Maintains strong Customer relationships. Communicates with upper Management, Business & Sales team to promote growth in the Marketplace and return investment to our stockholders.

•Experienced in maintaining records, files, stock on hand, expediting, releasing of back orders & replenishment of safety stock.

•Recognized as a troubleshooter who identifies and proactively corrects errors.

•Oversaw the internal order process from inception to expediting shipping & collaborating with Customer regarding their order requirements.

•Detail oriented in accounting and analytical skills. I work great in both as part of a team and also individually.

•I strive to learn something new every day.

Specialties: Supply Chain Order Management, Returns Management, Knowledge in Unix systems

(Tcops/Telmpc) Oracle ERP, Metaphase, TOAD, Microsoft office, excel, word, powerpoint & Gmail.

Some SQL knowledge.

Experience

Customer Engagement Coordinator

October 2011 - September 2017

•Experienced at multi-tasking working within several different systems all the time. I give exceptional Customer Service and believe open communication has worked best.

•Experienced in working in a Team Environment and also individually.

•Experienced handling customer requests & complaints with good judgment. Maintains strong customer relationships. Communicates with upper Management, Business & Sales team to promote growth in the Marketplace and return investment to our stockholders.

•Experienced maintaining records, files, stock on hand, expediting, releasing of back orders & replenishment of safety stock.

•Experienced troubleshooter who identifies and proactively corrects errors.

Sr Customer Advocate at Motorola Mobile Devices

1994 - 2010 (17 years)Manage Return Authorization Cost Center charged with reducing costs, increasing profits, and streamlining

RA processes and procedures; team with development to integrate solutions using Oracle, EDI, Tigers

Catalog, Savvion System, Metaphase, and Yantra. Developed / maintained monthly, quarterly, and annual

accounting reports affiliated with SLA and non-SLA returns to be reviewed with Accounting and Senior

Management. Ensured SOX compliance for quarterly / annual audits of the RA Cost Center by interfacing

with KMPG auditing firm. Resolved integration issues working with IT. Provided ongoing end-user support,

bridging roles and responsibilities between end-user and systems. Teamed with end-users on how to use

integrated systems, processes, procedures, and resolutions related to RA Cost Center. Improved the customer experience, ensuring no negative impact to our customers by serving as a team member of corporate Task Groups on developing Oracle 12, Savvion, Separation, and Yantra (both initiating and phasing out).

Education

Barrington High School

Diploma, Business, Accounting, Mathematics

Activities and Societies: Spanish Club memeber.

Patricia Edinger

Customer Engagement Coordinator, Essendant

***************@*****.***

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