Project Manager

Avinash Patil

Dearborn, Michigan US- ***** +1-414-***-****

***.*.*****@*****.***

Summary:

13+ Project Management, Operations and Service Delivery experience in projects of a variety of size and scope using formal PMBOK practices and PRINCE 2 methodologies in managed services, cloud computing, infrastructure, customer relationship management

Managed the projects aspects throughout Project Delivery lifecycle by Planning, Budgeting & Risk analysis, Communication plans, Monitoring and reviewing of project schedule, project operational activities, billing activities for the Project. Experience in project management using traditional, waterfall and Scrum/Agile methodologies.

Experienced in new Datacenter/operations center build, BPO call center setup, Infrastructure movement, Small office/Operation center movements along with Infra & application consolidation /integration and Site movement to different location

Demonstrated ability to direct and coordinate activities of multiple projects and project teams/managers and to ensure efficient progress on schedule and within prescribed budget. Experienced on onshore-offshore model which included transition, execution, operations and service deliveries, infra integration.

Executed SIPs margin improved & revenue generation, project management, leadership development, process improvement, ITIL implementation, IT Strategy, contract negotiation, vendor management and stakeholder management.

Experienced on RFP/RFT, SOW, SLA creation and sign-off, Contract extension

Successfully performed for defect-free on-time delivery, estimation & budgets, staffing, risks management and tailor delivery methodologies

Enabled design & solution delivery to suit different client’s unique needs

Executive level performance reporting, trending and analysis. Delivered productivity through optimal resource utilization, scripting, realigned & automated processes

Improved infrastructure stability, reduced down time for business critical clients, streamlined ITIL based initiatives & processes

A tenacious problem solver, strong interpersonal qualities, customer service skills, able to conceptualize new ideas quickly

Decisive, energetic, focused team leader/player who leads high-performing teams through implementing change and improvements

Education and Certifications

Prince 2 Practitioner (Candidate ID – 100*******)

ITIL Foundation Certification with mandatory course. (ITIL Version 3)

Pursuing Scrum Master Certification (SMC)

HDI Support Center Manager Certification (HDI-SCM)

TrendMicro Certified Security Professional (TCSP-L2)

Microsoft Certified System Engineer (MCSE 2000)

Cisco Certified Network Associate (CCNA 2.0)

Diploma in Computer and Telecom Engineering (DCTE)

Certificate in Computer Application -3 months

Cloud Computing & Virtualization- 6 days classroom training

4-days classroom training for PMP Certification from Project Mgmt. Training Institute-USA

Six Sigma Green Belt Training

Implementation & Audit for ITSM (ISO 20000), ISMS (ISO 27001), BS 7799 standards

Core Technical Skills

DATA CENTER

Data Center Setup - Designing for Racks, Access Raised Flooring, Fire Detection and Suppression, Power, Cooling and Networking.

HARDWARE

X86 Servers, Storage, Network Devices, Desktop, Laptops, Printers, and Scanners, VSAT - Microwave setup, etc

OPERATING SYSTEM

SUN Solaris, IBM-AIX, LINUX, HP-UX, SCO UNIX, SINIX, Windows-MOS, MS Windows Server NT/2K/2003/2008, Novell Netware, etc

NETWORKING

LAN/WAN Management - Leased Circuits, Cisco Routers, MPLC.; Intel, 3com, D-Link, Cisco, Baystack Switches / IDSN, VoIP

DATABASE

Informix, Dbase, FoxPro, Oracle, MS-SQL

PROJECT MANAGEMENT

MS Projects, PeopleSoft, PPM, SAP-PM

MONITORING

HP-OV, HP-SIM, BMC Patrol, SolarWinds, MOM-SCOM, WUG, Nagios, ipMonitor, TIVOLI,

Ticketing

Remedy, HP SD, Service Now, Avaya-SCAND-Q, CA Unicenter, SAP-PM

Software/Applications

ANTIVIRUS MANAGEMENT: Trend Micro (IMSS, IWSS), Symantec, MacAfee, Norton, Dr.Soloman, E-scan, F-secure, Quick Heal, Microsoft Forefront.

FIREWALL MANAGEMENT: Check-Point R-55, Guardian.

OTHERS: CSM Proxy, MS Office, Lotus Smart Suite, BMS-Building maintenance system (Johnson Controls), Citrix, VMWare BACKUP RESTORE: VERITAS NetBackup 5.0, Arc Serve & HP SureStorage & Legato/Networker, TIVOLI Tape Management, vRanger

Others

STORAGE MANAGEMENT: IBM ESS, IBM Tape Library. Backup devices CTD, DAT, DLT, and SDLT 160/320 Tape drive.

Tools: Putty, VTerm, PC-Anywhere, Jungle-Byte, ClassNet, PCTCP, Wollongong Pathway, Shavlik patch Management, Beyond Trust- Powerbroker, Centrify Express.

MS Projects, MS Visio, MOM/SCOM, SMS/SCCM, Skype Business, MS Lync

Current Key Achievements:

Increased customer confidence level and awarded by ‘Customer Delight’ Jan-Jun’

Increased efficiency for client by 30% through process improvement

Increased SLA from 65% to 100% within 3 months

Saved $55K/month by initiating & implementing Value Innovation & Automation

Saved $ 21K/month by streamlining and optimization of resources in additional scope

Increased business growth by 40% as a result of recommendations implemented.

Client achieved 60% increase in infrastructure stability and 40% cost recovery due to consolidation of services and infrastructure recommendation

Showcased excellent negotiation skills in effort estimation resulted average 10% underspend of budget for projects in FY-16, FY-17.

Experience:

Fujitsu America Inc <Mar 2018- till date>:

Client – Ford Motor Company, Dearborn Michigan.

Sr. Project Manager – Data center app migration

Project Management for DC Application project. Lead a major application migration project for a large manufacturing company to transfer applications from a legacy data center into a cutting-edge technology data center. Communicate deadlines and monitor progress of the project tasks. Address issues, risks, and ensure corrections are made to achieve the project deadlines and requirements.

Capgemini America INC. erstwhile IGATE PATNI Computers <2011- Mar 2018>

1)Role- Sr. Project Manager-Infrastructure Dec 2015-Mar-18

Client - Rockwell Automation, Milwaukee, US.

Project - PMO Project Management Support_ Rockwell Automation

Actively managed 12 projects (8 SAP-IT, 4 Infra), portfolio approx. ~$ 3.9mn

Project closed= 14, Planning/discovery Phase=8, On-hold=5

Due to successful project management in IT-SAP area, RA offered all FY17-Financial compliance related projects to manage.

Project Management for PMO support of Rockwell Automation. Co-ordinate with IT-SAP-Business team for Dev/QA/Prod environment change implementation. Review and approve CHGs & SRs for projects, Present changes to CAB meeting twice in a week.

Manage the technical aspects throughout the project lifecycle.

Successfully delivered IT/Network projects for:

oActive Director Bridge: Centrify tool implementation for UNIX/AD SSO

oT1 Link to AVPN & EoD n/w devices upgrade/migration for service Partners of clients

oNetwork Monitoring tool upgrade to SolarWinds for Secure Development Environment(SDE) of clients R&D center

Follow project management methodologies defined by Rockwell automation. Followed traditional Waterfall and Agile practices for project management. Multiple phase gate review preparation and approval.

Successfully arranged and driven 2 full day Workshop for project INDIA GST under SAP methodology for senior management, stake holders & technical team along with multiple vendors.

Innovate & process improvement for project delivery using Agile/Scrum methodologies for new projects under PMO project management

Proven expertise in managing multiple stakeholders at all levels of the organization, specifically at senior management level for both IT and Business Supplier management- Understand supplier SOWs and ensure suppliers are delivering work as agreed in SOW

Analyze, understand and continuously manage interdependencies within the service providing group/departments for smooth project delivery and handover to Operations.

Understand business drivers, customer strategy and act as a face of the customer to the Service Providers

2)Role- Infrastructure Architect Jun 2015- Nov 2015

Client – Serco, Sydney Australia

Infrastructure and Application assessment and documentation of client’s current location/sites and propose solution; Discussed with technical team, vendor & implementation team on Data center & Process Flow, app architecture & preparation done for

Infrastructure BAU hand over, Service Activation processes & created templates

Application BAU hand over, Service Activation processes & created templates

DR testing process & DR run book template

Performance monitoring tools recommendations for application infrastructure

Event monitoring tools recommendations for infrastructure and applications

Prepared solution design documentation for each IT Infrastructure related area.

Infrastructure & Service Management Design Activities

Update Network and Security detailed design

Business Continuity - DR mapping for all IS applications

3)Role- Sr. Project Manager- Tool Assessment Jun 2015- Nov 2015

Client – DTCC, NJ US.

Tools/Applications assessment from client’s existing environment and provide recommendation.

Managed Services for OS/Network/Security Administration, Delivery Coordination, Training, Automation, Deployments, DR Participation, Audit & Lab Work, Database Administration Support

Tools and applications assessment at client captive centers.

Recommend better utilization of tools/application for current setup

DR testing process & DR planning with captive center

4)Role- Sr. Project Delivery Manager IT Oct 2012- Jul 2015

Client – Church & Dwight, NJ, US.

Overall Service Delivery responsibility of network infra connectivity for various locations, multiple monitoring tools, Servers spread across Windows, UNIX, Citrix, VMware, Database Management, middle tier Applications across all environments. ITIL based deliverables for Event, Incident, Change, Release and Problem Management.

Delivery responsibility from onsite/offshore for System Administration, Delivery Coordination, Training, Automation, Deployments, DR Participation, Audit Participation and Lab Work Applications, IT assessment. Stake holder management and progress update to senior management. Prepared solution design documentation for each IT Infrastructure related area.

Assessment and implementation for consolidation of datacenters/operation center’s infra.

Coordination with multiple vendor/OEMs for Infrastructure, Network, Security and Audit

Communicating complex technical concepts to clients.

Writing up service delivery reports and metrics to SDH/Stakeholders.

Spotting new client business opportunities

Building strong, lasting client relationships with clients

Responsible for SIPs by initiating and driving the process across the team

5)Role- Sr. Project Manager- IT Assessment for Data Centers Aug 2012- Nov 2012

Client – Telecom Service Provider, HQ- London, UK

Assessment for IT infrastructure, Infra and Business Applications

Consolidation of multiple Datacenter to Primary and DR Datacenter

Connotation of multiple Operation centers

Coordination with virtual SMEs and TP vendors /OEMs

Consolidation of services and infrastructure recommendation.

Recommendation for process improvement to increase in infrastructure stability

Larson & Toubro InfoTech <2010- 2011>

6)Role- Project Delivery Manager-Infrastructure Feb 2010-Jun 2011

Client – ENPC sector clients: Tesoro, Chevron, PBF Energy

Project - Service Desk and Technical Support L2-L3

Infrastructure setup offshore ODC

Configuration & fine tuning of monitoring tools : Whats Up Gold, SolarWinds, Nagios

SLA calibration, finalization & sign-off with customer. Plan, allocate and monitor the project activities. Plan, Design, Implement and maintain the SLA for the Infrastructure project-wise.

Develop Requests for Proposals (RFP) & RFTs for external services

Managed the technical aspects throughout the project lifecycle.

Mentoring, Service delivery Planning and Task allocation.

Deliver product on time within SLA and acceptable quality.

Control the project documentation on KM Portal.

Preparation of Workload analysis, Effort analysis, Resource utilization.

Responsible for Service Improvement plans for the Project by initiating and driving the process across the team.

Efficiently identified and solved project issues.

Evaluate Infrastructure Technology Solutions, Recognize Infrastructure improvements and make recommendations.

ISO20000 & Quality audits for process, IT security across the project.

7)Role- DC Infrastructure movement and DR Test Manager Jun 2011-Nov 2011

Client – Barclays Bank, UK.

Project - DC migration & DR Testing

Successfully planned and executed DR testing in data center migration project for offshore development center.

Responsible to test BCP & DR activities for Data center migration.

Creation of Test Plan and execution by co-ordination with virtual teams like capacity management, hardware testing, apps testing for DR and contingency before migration.

Client coordination, consolidate & present weekly reports of all PMs on this engagement to senior management.

Coordination with virtual groups for SMEs, manage project deliverables with help of TP vendors and OEMs

Wipro Technologies Ltd. <2008- 2010>

8)Role- Operations Manager-Technical Services Aug 2008-Jan 2010

Client – Northwestern Mutual Fund, Milwaukee, WI, US

Project - Operations and Service delivery (TIS)

Offshore Operation delivery support for 13 Technical towers includes Databases, UNIX, Middleware, MQ- Web Technologies, Email-exchange, Server/Desktop support, NetBackup, Storage, HPOV-HPSC, Network, etc.

SLA calibration, finalization & sign-off with customer. Plan, allocate and monitor the project activities. Plan, Design, Implement and maintain the SLA for the Infrastructure project-wise.

Managed the technical aspects throughout the project lifecycle.

Siemens Information & Systems Ltd -SISL. <2005- 2008>

9)Role- Associate Consultant/ Assistant Manager/ UNIX Admin Oct 2005-July 2008

Client – Multiple Scandinavian customers of Siemens Business Services, Denmark, Norway, Sweden

WaMu (Washington Mutual), US.

Project - Operations and Service delivery

Transition & Delivery for servers (SCANDIC Region)

IT Infra Support for EU Customer of Siemens (SBS) (SCANDIC Region)

Data Center Support (SCANDIC Region)

Transition & Delivery for Incident & Release Management (WAMU Fund Inc.)

Data Center Management- SIEMENS Ltd

UNIX administration, Data Center support, IBM TIVOLI configuration & management.

Transition and Delivery of Incident & Release Management support from offshore.

Forming and spearheading cross-functional teams for streamlining the execution of client delivery for Incident and Release management.

Periodically operational review and status update to the stakeholders for excelling business targets & service delivery metrics.

DATAMATICS Ltd <2000- 2005>

10)Role- Customer Engineer Jul 2000-Sep 2005

Client – Multiple financial services customers of Datamatics Group of companies

Project - Operations and Infrastructure Management

Handled the IT operations & overall manageability of IT Infrastructure & setup.

System Admin- Windows, UNIX; Network admin- Cisco, Baystack, SolarWinds, Security Admin- Symantec, Checkpoint Firewall,

Responsible for managing technical operations & spearheading teams for excelling service targets & service delivery metrics.

Site movement within city, Consolidation of small offices & work locations of Datamatics group companies across India to centralized new location at MIDC Andheri Mumbai.

Developed & delivered presentation on technical solutions to Technical & Sr. Management

System Administration & configuration for BPO-ITES Division & Domestic (Inbound & Outbound)Call Centre systems

Performed as a key member to Build and operation of 100 seats Operations center along with datacenter setup for TATA AIG in 2002-03

SPOC to Setup of 140 seats IT infrastructure setup (hardware, connectivity, application installation) for SAP India Training at Andheri-Mumbai & Gandhinagar-Gujrat.

Built and managed dedicated training center of 22 seats for SIEBEL India.

OVERSEAS EXPERIENCE:

USA- Dearborn, Michigan (Apr-2018 onwards)- Project management for client’s DC Apps Migration project

USA- Milwaukee WI (Jan-2016 Mar-2018)- Project management for client’s IT Projects of SAP-IT, Network, IT-Infra

AUSTRALIA (Nov-2015) – Assessment of IT Infrastructure as Technical Architect

USA-NJ (Oct-2014) – Influential presentation on RFP defense meeting at client location

USA-NJ (Oct-2013) – Strengthen client relationship to infrastructure management project

UK-London (Oct-2012) - Successfully complemented Data center assessment project

Denmark (Q1- 2007) - Successfully implemented managed services for Data Center support

Denmark (Q3- 2006) - Transitioned DC support activities to Managed Services

Denmark (Feb-2006) - Transitioned Data Center support activities to offshore

Personal Details:

VISA Status: Valid H1B till 12/2020

Location: Detroit, Michigan US- 48126

Alternate Email ID: ***********@**********.***

Alternate Contact number: +1-262-***-****

Linked-In profile: https://www.linkedin.com/in/avinash-patil-3b447016/

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