ANUBHAB

MUKHERJEE

**/*, ******* *** ****, NEW

ALIPORE, KOLKATA – 700 053

+91-987*******

ac5xl1@r.postjobfree.com

www.linkedin.com/in/gaurav-

mukherjee-26876012a

To seek challenging avenues where my knowledge and experience matches with the organization's growth

Key Skills

Strong Negotiation skills

Ability to “Read” Customers

Dealing with Objections

Critical and Analytical Thinking

Self-Motivated & Team Player

Strong listening and questioning skills

Communicate effectively – oral and written

Multilingual

Dynamic & focused and flexible

Experience

DEC,2017 –MAR,2018

Sales and Marketing Coordinator. / Novotel Hotel and Residences, Kolkata

Extensively worked at Banquet, Room Sales, Marketing, Revenue Management and Reservation Department

Accountable for the sales operations for High end Luxury apartments for businessman and salaried class across the city

Door to Door marketing- Customer Account Development

Imparting comprehensive product knowledge through corporate hotel brochures

Maintaining and developing relationships with existing customers in person via calls and mails- High level of Customer Satisfaction

Preparing company contracts, handling client accounts and updating reports

Cold calling to high end corporate and leisure clients- Service Quality

Analyzing Local Market Trends and direct Competition analysis during peak season through calls and email

Assisting Senior Managers (in organizing Marketing events)

Used various tools for in house sales and marketing

ANAIS for sending daily sales call reports to Global sales office of Accor

OPERA, used Functions diary to check day to day events of hotels and negotiating on price, costs, delivery and specifications with clients 2

MAY,2017-JUN,2017

Front office / ITC Sonar, Kolkata

Greet and register guests in 170+ hotel room using POS terminal, memorizing faces and names to ensure personalized service.

Take and confirm room reservations over phone and Email and entering into POS terminal

(Micros Opera)

Ensuring No Booking Overlaps Or Overbooking.

Trained 2 junior bell desk trainee, in show-rounds and SOP’s of hotels.

Supplied guests with directions, travel information, delivering messages, assisted senior managers at high end guest service, assisted physical challenged guests and other such as available services and point off interest

Education

2018

M.Sc in HOSPITALITY AND TOURISM / Wgsha, Mahe.

Manipal Academy of Higher Education, Manipal, Udupi, Karnataka, India. Course Inclusions- Strategic Hospitality and Tourism Management, Revenue Management-Yield Management, Management of Hospitality Operations, Hospitality Management Information systems, International Hospitality Marketing, International Human Resource Management, Services Management, Managerial communication.

GPA/CGPA- 9.00/8.71

2016

MBA in Hospitality & Tourism / NIBM, Chennai

National Institution of Business Management, Chennai, India. Course Inclusions- Financial Management, Marketing Management, Organizational Behavior, International Law, strategic Management, Business English and Principles of Economics. Grade- B+(79%)

2015

B.Com in Accountancy & Finance / Calcutta University, Kolkata

Prafulla Chandra City College, Golpark Kolkata.

Course Inclusions- Direct and Indirect Taxation, Cost accounting, Product and Pricing Management, Consumer Behavior and sales Management, International Marketing, Auditing, e-commerce, Information Technology & its application in business, Indian Financial Markets & its management. Percent- 52%

3

Activities

TECHNICAL SKILLS:

MS Office : Microsoft Excel, Microsoft PowerPoint, Microsoft Word

(Aptech Certification)

Tool : ANAIS, OPERA

Certifications : Mail-chimp Email Marketing, Trip-advisor Review management

-Udemy

POSITIONS OF RESPONSIBILITY HELD:

Event coordinator and Stall Manager at Seazzle 2017

Active crowd control volunteer at Malpe seafood festival.

Stall Manager/Cashier at MatsyaMela, Karnataka 2017.

ACHIEVEMENTS:

Organized and coordinated fest in school and college. (Event Management)

Active member and Coordinator of Malpe, Sea Food festival. Manipal 2016. (Event Management)

Active member of Student empowerment towards environmental development (SEED).

Projects Manipal Academy of Higher Education. (Project name: Parivartan. dated 8/10/2016 to 23/11/2016).

Active Member and Coordinator of college event “Seazzle” and Ministry of Tourism

(Govt. of India)-WGSHA college partnership event “Matsya-mela” 2017. (Event Management)

PERSONAL PROFILE:

Name : ANUBHAB MUKHERJEE

Father’s name : Mr. AMIT MUKHERJEE

Nationality : INDIAN

Date of birth : 21st OCTOBER, 1993

Hobbies : Football, Food, Music and Reading

Languages known : ENGLISH, HINDI, BENGALI and FRENCH (A1 Level) Other Legal IDs : EMPLOYMENT EXCHANGE REGISTRATION CARD (Govt. of INDIA) VOLUNTEER ID. 26/525/812-***-**** MHRD (MINISTRY OF HUMAN RESOURCE DEVELOPMENT OF INDIA)

Place: Kolkata

Date : 28/5/2018

(Signature)

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