Management Sales
Resume:
ANUBHAB
MUKHERJEE
ALIPORE, KOLKATA – 700 053
*.************@*****.***
www.linkedin.com/in/gaurav-
mukherjee-26876012a
To seek challenging avenues where my knowledge and experience matches with the organization's growth
Key Skills
Strong Negotiation skills
Ability to “Read” Customers
Dealing with Objections
Critical and Analytical Thinking
Self-Motivated & Team Player
Strong listening and questioning skills
Communicate effectively – oral and written
Multilingual
Dynamic & focused and flexible
Experience
DEC,2017 –MAR,2018
Sales and Marketing Coordinator. / Novotel Hotel and Residences, Kolkata
Extensively worked at Banquet, Room Sales, Marketing, Revenue Management and Reservation Department
Accountable for the sales operations for High end Luxury apartments for businessman and salaried class across the city
Door to Door marketing- Customer Account Development
Imparting comprehensive product knowledge through corporate hotel brochures
Maintaining and developing relationships with existing customers in person via calls and mails- High level of Customer Satisfaction
Preparing company contracts, handling client accounts and updating reports
Cold calling to high end corporate and leisure clients- Service Quality
Analyzing Local Market Trends and direct Competition analysis during peak season through calls and email
Assisting Senior Managers (in organizing Marketing events)
Used various tools for in house sales and marketing
ANAIS for sending daily sales call reports to Global sales office of Accor
OPERA, used Functions diary to check day to day events of hotels and negotiating on price, costs, delivery and specifications with clients 2
MAY,2017-JUN,2017
Front office / ITC Sonar, Kolkata
Greet and register guests in 170+ hotel room using POS terminal, memorizing faces and names to ensure personalized service.
Take and confirm room reservations over phone and Email and entering into POS terminal
(Micros Opera)
Ensuring No Booking Overlaps Or Overbooking.
Trained 2 junior bell desk trainee, in show-rounds and SOP’s of hotels.
Supplied guests with directions, travel information, delivering messages, assisted senior managers at high end guest service, assisted physical challenged guests and other such as available services and point off interest
Education
2018
M.Sc in HOSPITALITY AND TOURISM / Wgsha, Mahe.
Manipal Academy of Higher Education, Manipal, Udupi, Karnataka, India. Course Inclusions- Strategic Hospitality and Tourism Management, Revenue Management-Yield Management, Management of Hospitality Operations, Hospitality Management Information systems, International Hospitality Marketing, International Human Resource Management, Services Management, Managerial communication.
GPA/CGPA- 9.00/8.71
2016
MBA in Hospitality & Tourism / NIBM, Chennai
National Institution of Business Management, Chennai, India. Course Inclusions- Financial Management, Marketing Management, Organizational Behavior, International Law, strategic Management, Business English and Principles of Economics. Grade- B+(79%)
2015
B.Com in Accountancy & Finance / Calcutta University, Kolkata
Prafulla Chandra City College, Golpark Kolkata.
Course Inclusions- Direct and Indirect Taxation, Cost accounting, Product and Pricing Management, Consumer Behavior and sales Management, International Marketing, Auditing, e-commerce, Information Technology & its application in business, Indian Financial Markets & its management. Percent- 52%
3
Activities
TECHNICAL SKILLS:
MS Office : Microsoft Excel, Microsoft PowerPoint, Microsoft Word
(Aptech Certification)
Tool : ANAIS, OPERA
Certifications : Mail-chimp Email Marketing, Trip-advisor Review management
-Udemy
POSITIONS OF RESPONSIBILITY HELD:
Event coordinator and Stall Manager at Seazzle 2017
Active crowd control volunteer at Malpe seafood festival.
Stall Manager/Cashier at MatsyaMela, Karnataka 2017.
ACHIEVEMENTS:
Organized and coordinated fest in school and college. (Event Management)
Active member and Coordinator of Malpe, Sea Food festival. Manipal 2016. (Event Management)
Active member of Student empowerment towards environmental development (SEED).
Projects Manipal Academy of Higher Education. (Project name: Parivartan. dated 8/10/2016 to 23/11/2016).
Active Member and Coordinator of college event “Seazzle” and Ministry of Tourism
(Govt. of India)-WGSHA college partnership event “Matsya-mela” 2017. (Event Management)
PERSONAL PROFILE:
Name : ANUBHAB MUKHERJEE
Father’s name : Mr. AMIT MUKHERJEE
Nationality : INDIAN
Date of birth : 21st OCTOBER, 1993
Hobbies : Football, Food, Music and Reading
Languages known : ENGLISH, HINDI, BENGALI and FRENCH (A1 Level) Other Legal IDs : EMPLOYMENT EXCHANGE REGISTRATION CARD (Govt. of INDIA) VOLUNTEER ID. 26/525/812-***-**** MHRD (MINISTRY OF HUMAN RESOURCE DEVELOPMENT OF INDIA)
Place: Kolkata
Date : 28/5/2018
(Signature)
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