Manager Sales
Resume:
JEFFRY M. BIYO
Daja Maasin, Iloilo
Iloilo, Philippines 5030
Cell: +639*********
Email: ***.****@*****.***
OBJECTIVE:
To be able to apply the experience and the knowledge I have gained for the past years by providing excellent service to the company.
WORK EXPERIENCE:
Recent Job Position : CUSTOMER SERVICE REPRESENTATIVE
October 2017- December 2017
Employer : RMS Collect Philippines, Inc., an iQor company
One Techno Place, Iloilo Business Park,
Iloilo City, Philippines
Job Position : SHIFT MANAGER
December 2011-January 2017
Employer : Winluck F & B Corp.
Shakey’s Restaurant
SM Group of Companies
Valeria St., Iloilo City, Philippines
Responsibility
Personnel Management
Prepares and implements production schedule and manpower scheduling following a fair and maximized manpower allocation.
Monitor, control and create immediate action plans to bring labor cost and sales per man hour to levels within the budget.
Monitor man hour and timekeeping reports of restaurant employees. Post schedule and updates changes in day-off and leaves and updating team positioning charts.
Conduct monthly staffing needs analysis and recommend recruitment needs and screening of potential restaurant staff.
Conduct company policy and orientation for all new employees.
Initiate and monitor cross-training, station certification and evaluation of all restaurant staff.
Conduct station training, store product roll-out and performance appraisal regularly or as needed. Gather feedback from other members of the Management Team.
Monitor the proficiency levels of restaurant staff following the standards of evaluation and testing organized and updated manner.
Coach and counsel restaurant staff in matters concerning personal and career growth and development.
File corrective and disciplinary measures of erring restaurant staff for future reference.
Recommend and facilitate growth for deserving restaurant staff following guidelines for recognition, regularization and promotion.
Accomplish restaurant staff development program guidelines system forms on a monthly basis and file report in an organized and updated manner.
Monitor the completeness, security, and good condition of all training materials and job aids.
Inventory Management
Oversee the effective and efficient use of stock in the daily operation include the control of spoilage, charges, variances, recording of food cost and its contributors for P & L justification and evaluate stock consumptions versus forecast.
Coordinate and communicate with purchasing department regarding concerns on stock management efficiency.
Establish accurate par levels for all items, minimize stock transfers, monitors delivery of time of suppliers and raise immediate concerns to department.
Oversee the proper and accurate encoding of stock movements (deliveries, stock transfer, wastages) in the inventory management system of the POS.
Oversee the filling and issuance of delivery receipts and prepares product complaint forms for items received that are not within the quality specifications.
Oversee the checking and accurate counting of incoming food, non-food, material collaterals and the availability of fresh stock (food and non-food) at all times and coordinates with other stores or departments to facilitate immediate replenishment during stock out.
Oversee the consistent implementation of all stock control policies such as monitoring stock levels in all storage areas and conducting spot audits.
Implementation of First in First out system, regular inventory count, cleanliness and organization of all storage area.
Oversee the effective implementation of issuance control system including the accurate and on-time updating of stock cards and encoding of inventories of all items (beginning and ending).
Prepare and implement stock and inventory action plan to address immediate concerns on stock cost.
Conduct training, supervise work and appraise the stockman and incoming managers on stock inventory management policies and procedures.
Delivery programs management
Oversee the availability and quality of the products.
Monitor guest service performance of delivery team ad call center and immediately address concerns and complaints.
Oversee the availability of enough riders to handle influx of delivery orders at any given time.
Oversee the achievement of sales target, advertising programs and preparation for action plan to help achieve and surpass sales target.
Oversee work and appraise performance of delivery team.
Building equipment and Facilities Maintenance
Oversee the regular cleaning and maintaining of the condition of the structures such as roofing, walls, flooring posts, and other building components.
Oversee the regular cleaning and maintaining of all restaurant equipment (cooking, storage, heating, and cooling equipment)
Follows the schedule of preventive maintenance and recommend repairs when needed and facilitate permits if required.
Oversee the adequacy of knowledge of all personnel on restaurant cleaning, sanitation and appraise performance.
Standards
Institute internal safeguards on funds, assets, company properties and recommend improvements to maximize efficiency of store facilities and equipment.
Develop new and enhance work processes in close coordination with the restaurant Manager to provide corrective actions to recurring problems including internal guest complaints, as well as preventive actions to avoid potential problems from occurring.
Reviews and approves material request and/or transfer to ensure readiness and availability of all required materials.
Review and recommends request for manpower.
Implements control measures on processes to ensure compliance of products to set standards.
Implements proper operation of equipment and analyzes production data and performance.
Implements improvements in processes and procedure to achieve greater production efficiency.
Job Position : STORE ASSISTANT
July 2005 to December 2011
Employer : Wynhaven Foods Corp.
Pancake House
SM Group of Companies
Mandurriao, Iloilo City, Philippines
Responsibility
Service Quality Manager
Planning and implementation of suggestive selling and making sure that managers and other staff understand and knows how to improve business
Be on the lookout for opportunities for improvement, develop new efficient procedure and propose innovative ideas
Ensures high level of customer satisfactions by providing excellent services
Conduct checking of raw materials, process check of various products, weighing scale calibration, cold storage monitoring and product evaluation.
Monitors production area to ensure that standard is met during production and ensures that it is being properly implemented by all personnel.
Skilled in handling people and time management
Conducts training to new employees, mentoring and motivate staff to meet sales goals and to improve the knowledge base of the staff
Conduct personnel performance appraisals to asses training needs and build career paths
Deal with all issues that arise from staff or customer (grievances and complaints)
Job Position : SKIN MAN/ DOUGH MAKER
December 2004- May 2005
Employer : Winluck F & B Corp.
Shakey’s Restaurant
Valeria St., Iloilo City, Philippines
Responsibility
Production of skin/ dough
Ensures availability of skin thin crust and hand tossed dough at all times.
Checking on the quality of stocks received from supplier to ensure it.
Oversee cleanliness and maintenance of equipment in production area.
PERSONAL DATA:
Name : Jeffry M. Biyo
Nickname : Jeff
Birthday : June 23, 1982
Age : 35 years old
Place birth : Maasin, Iloilo
Status : Single
Sex : Male
OTHER RELEVANTS SKILLS FOR THE JOB:
Computer literate (Microsoft Office and Internet)
EDUCATION:
College : Bachelor of Science in Electronics and Communication Engineering
Iloilo Science and Technology University, Iloilo City, Philippines
June 1999 – May 2004
Secondary : St. James Catholic High School
Maasin, Iloilo, Philippines
June 1995 – March 1999
REFERENCE:
ANNA LISA LLAMAS
Group Manager
Goldendale Foods Corporation
SM Group of Companies
Iloilo City, Philippines
JEAN BLACQUIO
HR Manager
Goldendale Foods Corp.
Iloilo City, Philippines
Contact this candidate