Customer Service Administrative Assistant
Resume:
Lynn Kovacs
Southgate MI *8195
***********@*****.***
Professional Profile
Dedicated leader with track record of managing company administrative and operational needs. Proactive and organized, professional, well-versed in documentation, compliance and cost control. Detail oriented with strengths in customer service and collaborative interaction with all levels of staff.
Qualifications
Professional demeanor Microsoft Office proficiency
Motivational leadership style Meticulous attention to detail
Self-directed Deadline-oriented
Time management ability Dedicated team player
Relevant Experience
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems efficiency.
Reporting
Maintained status reports to provide management with updated information for client accounts.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Administration
Performed administration tasks such as filing, developing spreadsheets, e-mailing confidential client documents thru encrypted sites and portals, collateral and scanning documents for inter-departmental use.
Experience
October, 2017 Ameriprise Financial Brownstown Twp., MI
To Administrative Assistant
Current Assist advisors with marketing by completing merge mail outs, apply, scan, deposit client checks to specific investment accounts, log, in great detail, all incoming mail, checks and client documents, assisted in monthly billings regarding building and services, as well as create documents, spread sheets, scanned documents, oversee lobby, greet clients, heavy phone, scheduling advisors’ calendars and conference rooms.
September 2002 Montgomery, Wiethorn & Burke PC Farmington Hills, MI
To Office Manager
February, 2017 Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Organized files, developed spreadsheets, faxed reports and scanned documents. Created monthly reports and presentations. Received and screened a high volume of external communications, including emails and mail. Managed daily office operation and maintenance of equipment. Processed tax returns. Managed all AP/AR, completed and follow-up of all client billings.
Education
Dorsey Business College Southgate, MI
Certificate of Completion
Office Administration coursework
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