Mental Health Manager
Resume:
Brandi Reid
Baltimore MD
347-***-**** (cell)
*************@*****.***
EDUCATION
BROOKLYN COLLEGE
AUG 2008-SEPT 2010
A.A., Human Services/Mental Health, February 2007
LaGuardia Community College, Long Island City NY
RELATED COURSEWORK
Psych Rehab, Group Dynamics, Case Management, Community Dynamics,
Business Communication, Conflict Resolution and Drugs and Behavior
WORK EXPERIENCE
New York City Department of Social Services
Medicaid Eligibility Specialist
March 2014-Present
Processed and determined eligibility for the Aged,Blind and Disabled consumers, applying for Medicaid and Home care services.
Key in a moderate amount of data using standard office software.
Completing reviews of assigned cases within the required timeframes.
Ensured case information is gathered and processed in a complete and accurate manner in accordance with State policy
Attended monthly staff meetings and staff development trainings to improve work performance.
Post Graduate Center for Mental Health
Case Manager
August 2012-March 2014
Helped clients make informed decisions by acting as their advocate regarding their clinical status and treatment options
Managed a caseload of 40 to 50 consumers
Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
Helped clients achieve overall wellness
Coordinate the integration of social services/case management function
Worked with agencies and service providers to facilitate case coordination and information sharing.
Institute for Community Living - Milestone
Case Manger
January 2012-July 2012
Provided intensive support to adults with serious and persistent mental illnesses in a residential setting.
Delivered community rehabilitation services according to individual needs.
Prepared residents for transition to independent living and made necessary referrals
Participated in professional development activities and training necessary to enhance skills and maintain certification
Supervised medication in a accurate and timely manner
Escorted consumer to and from various appointments.
Participated in staff meetings, group and individual supervision and case reviews
Acted as liaisons between clients and medical provider.
Documented client responses to services, progress and regressions, and regularly updated the Service Plan.
Established and maintained relationships with primary provider of psychiatric care.
Brooklyn Community Housing Services
Residential Counselor
April 2007-May 2009
Case Manager (Intern)
November 2005 – Feb 2007
Provided intensive support to adults with serious and persistent mental illnesses in private apartments throughout Brooklyn.
Formed caring therapeutic relationships that was warm, nurturing and empathetic
Assisted clients in maintaining their home(s) in a safe, clean, and comfortable manner.
Participated in staff meetings, group and individual supervision and case reviews
Completed and maintained documentation in a timely manner
On-going case management including daily living skills training, role playing, and mental health care
Facilitated weekly community groups
Administered medication in an efficient and timely manner
Oversaw maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.
Sunnyside Senior Center
Intake Coordinator (Intern)
January – June 2005
Coordinated counseling efforts with mental health professionals and other health professionals, such as doctors, nurses, and social workers
Assisted clients in acquiring medical and other benefits
Assists clients in filing appeals for Hospital Issued Notices of Denial and Medicare Appeal Rights
Evaluated clients referred for treatment to determine appropriateness for admission.
Caribbean Women’s Health Services
Peer Mediator
June 2001 –November 2002
Coordinated and presented teen awareness events for youth groups in the NYC area
Counseled teens on developing conflict resolution skills
Tutored teens for HS classes and College prep tests
COMPUTER SKILLS
Microsoft Word, Internet Explorer,Power Point, Access, Outlook and Excel
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