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Mental Health Manager

Baltimore, MD
June 18, 2018

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Brandi Reid

**** *.******* **

Baltimore MD

347-***-**** (cell)



AUG 2008-SEPT 2010

** ******* ******* *.*

A.A., Human Services/Mental Health, February 2007

LaGuardia Community College, Long Island City NY


Psych Rehab, Group Dynamics, Case Management, Community Dynamics,

Business Communication, Conflict Resolution and Drugs and Behavior


New York City Department of Social Services

Medicaid Eligibility Specialist

March 2014-Present

Processed and determined eligibility for the Aged,Blind and Disabled consumers, applying for Medicaid and Home care services.

Key in a moderate amount of data using standard office software.

Completing reviews of assigned cases within the required timeframes.

Ensured case information is gathered and processed in a complete and accurate manner in accordance with State policy

Attended monthly staff meetings and staff development trainings to improve work performance.

Post Graduate Center for Mental Health

Case Manager

August 2012-March 2014

Helped clients make informed decisions by acting as their advocate regarding their clinical status and treatment options

Managed a caseload of 40 to 50 consumers

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered

Helped clients achieve overall wellness

Coordinate the integration of social services/case management function

Worked with agencies and service providers to facilitate case coordination and information sharing.

Institute for Community Living - Milestone

Case Manger

January 2012-July 2012

Provided intensive support to adults with serious and persistent mental illnesses in a residential setting.

Delivered community rehabilitation services according to individual needs.

Prepared residents for transition to independent living and made necessary referrals

Participated in professional development activities and training necessary to enhance skills and maintain certification

Supervised medication in a accurate and timely manner

Escorted consumer to and from various appointments.

Participated in staff meetings, group and individual supervision and case reviews

Acted as liaisons between clients and medical provider.

Documented client responses to services, progress and regressions, and regularly updated the Service Plan.

Established and maintained relationships with primary provider of psychiatric care.

Brooklyn Community Housing Services

Residential Counselor

April 2007-May 2009

Case Manager (Intern)

November 2005 – Feb 2007

Provided intensive support to adults with serious and persistent mental illnesses in private apartments throughout Brooklyn.

Formed caring therapeutic relationships that was warm, nurturing and empathetic

Assisted clients in maintaining their home(s) in a safe, clean, and comfortable manner.

Participated in staff meetings, group and individual supervision and case reviews

Completed and maintained documentation in a timely manner

On-going case management including daily living skills training, role playing, and mental health care

Facilitated weekly community groups

Administered medication in an efficient and timely manner

Oversaw maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.

Sunnyside Senior Center

Intake Coordinator (Intern)

January – June 2005

Coordinated counseling efforts with mental health professionals and other health professionals, such as doctors, nurses, and social workers

Assisted clients in acquiring medical and other benefits

Assists clients in filing appeals for Hospital Issued Notices of Denial and Medicare Appeal Rights

Evaluated clients referred for treatment to determine appropriateness for admission.

Caribbean Women’s Health Services

Peer Mediator

June 2001 –November 2002

Coordinated and presented teen awareness events for youth groups in the NYC area

Counseled teens on developing conflict resolution skills

Tutored teens for HS classes and College prep tests


Microsoft Word, Internet Explorer,Power Point, Access, Outlook and Excel

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