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Customer Service Personal Assistant

Owings Mills, MD
June 18, 2018

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Cell: 443-***-****


My goal is to obtain a rewarding, fulfilling and secure position, which enables me to grow as a professional and exude my ability to help others through training, assisting, motivating and clarifying information. I will strive to aid the organization in providing customer service while achieving its long-term and immediate goals.


Microsoft Word • PowerPoint • Excel • One Drive • 40 wpm • Customer Service • Detailed Oriented • Organized • dependable, fast learner • reliable and hardworking individual • I have a Security Guard License with the State of Maryland • I have a Security Clearance with DHS


The Community College of Baltimore County (CCBC), Baltimore MD, Business Management

June 2016 – Present

Fleet Business School, Annapolis MD, Microcomputer Operations Program,

Graduated: July 1999 (Certified)

Morgan State University, Baltimore MD, Business Management

June 1997 – May 1998


Chenega Security & Protective Services, Baltimore MD

Guard/Receptionist, November 2010-Present

Greet and direct visitors appropriately • perform front desk reception duties such as greet applicants and verify their documents to USCIS standards • qualify applicant paperwork to be processed for fingerprints & biometric processing • Developed systems for front desk to run efficiently • answer, screen and appropriately route telephone calls • maintain guest registration log book • communicate the need for specific office supplies • distribute mail and packages • monitor the safety of the ASC and enforce rules and guidelines given

Northrop Grumman, Baltimore MD

Biometric Fingerprint Technician, September 2007- November 2010

Greet and verified identity of applicant • Processed fingerprints and biometrics for appropriate immigration applications • Provided excellent customer service.

Ampersand Investments, Fredricksburg VA

Mortgage Loan Processor/Personal Assistant, May 2006-December 2007

Personal Assistant to the President/CEO • Maintained and organized all files and schedules • Made sure all loans were in compliance and being processed in a timely manner • Kept in contact with customers and provided customer service

Federal Express Corporation, Columbia MD

Senior Customer Service Representative, March 2000- September 2006

Provided excellent customer service as a representative on the customer service line • assisted customers in tracking packages • scheduled pickups and drop offs • opened accounts and ordered supplies for customers


Louise L. Brown

Immigration Services Officer for USCIS

1323 Bedford Ave

Pikesville MD 21208

Work: 443-***-****

Cell: 410-***-****

Tajuana R. Best

Training Lead for Federal Express

3508 Seapines Cir

Randallstown MD 21133

Work: 410-***-****

Cell: 443-***-****

Kristi R. France

Supervisor III for Mayors Office Employment Development (MOED)

3001 East Madison Street

Baltimore, MD 21205

Work: 410-***-****

Cell: 443-***-****

Adraine R. Jackson

Office Administrator for Mercy Medical Center

1003 N. Central Ave

Baltimore MD 21202

Cell: 443-***-****

Contact this candidate