Customer Service Representative

RESUME

SIRAJUDHEEN CK

E-mail: ************@*****.***

CONTACT NO: 009***********

Career Objective

A suitable position with a reputed organization where I can utilize my education and experience for the optimum growth of the organization as well as personal career growth.

Professional Experience

Working as a CUSTOMER SERVICE REPRESENTATIVE at ‘BANK AL JAZIRA’ ( FAWRI money transfer division), SAUDI ARABIA since the last 3 years

Duties & Responsibilities:

oOpens customer accounts by recording account information

oServes customers by providing product and service information.

oOffer upgrades and new banking services or products.

oData entry (remitter & beneficiary details)

oDealing with customers quires and complaints

oResolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

oDealing with corresponding banks

oMarketing

Worked as a Field sales Officer at ‘GLENMARK Pharmaceuticals’ INDIA for 1.5 years (pharmaceutical company).

Worked as a Sales officer at ‘CIPLA LTD’ INDIA for 2 years (pharmaceutical company).

Career Achievements

Best CUSTOMER SERVICE REPRESENTATIVE award from BANK AL JAZIRA.

Certificate of Excellence award for commendable performance of 105% from GLENMARK Pharmaceuticals.

Certificate of STAR AWARD for the outstanding performance from GLENMARK Pharmaceuticals for the year of 2013-2014.

Certificate of ALL INDIA BEST PERFORMER AWARD from ‘CIPLA LTD’ for the sale of new product NOVAMOX CV.

Technical Skills

Accounting Package - Tally (Versions 6.3&7.2)

Office Package - Ms Office

Operation Systems - Windows (98, 2000, XP, DOS)

Educational Qualifications

Master’s in Business Administration(MBA- Marketing) from Bharathiar university Coimbatore, India

Bachelor of Commerce (Computer Application) from Mahatma Gandhi University, Kerala, India.

Soft Skills

1. Ability to work in new and challenging Environment.

2. Willingness to work in groups and ability to lead group activities.

3. Willingness to learn new concepts, idea and use new technologies.

4. Attitude to share information and new knowledge.

Personal Information

Age - 30

Date of Birth - 31-05-1987

Sex - Male

Nationality - Indian

Marital Status - Married

Religion & Caste - Islam Muslim

Languages Known - English, Arabic, Urdu, Hindi, Malayalam

Driving license - Saudi Arabian, Indian

References:

Will be provided upon request

Declaration

I do hereby declare that above stated information is true and correct to the best of my knowledge and belief.

Sirajudheen ck

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