Mr.

Wahid Mansour *

Wahid Mansour Abdou Mohamed

Nationality: Egyptian Date of Birth: 01/01/1980

Religion: Muslim Marital Status: Married

Mobile: 011******** Email: *****-*******@*******.*** Profile:-

I am seeking for a suitable position in Human Resources, Training or Administration in a challenging and progressive environment, whereby I could utilize my professional management expertise, and ability to interact with senior management and business community effectively.

I have managerial skills and leadership skills, ability to encourage and motivate people and excellent communication skills, organizational skills and ability to plan ahead and time management, effective presentation skills, problem solving, team building, supervisory skills, stress management, negotiating skills, writing and reporting skills.

Supervising of Statistical Analysis for Categories Satisfaction Questionnaires of the Ministry of Social Affairs (2014). Education:-

Faculty of Law, Cairo University (Bachelor of Law 2000).

High Appeal Lawyer and Council of State – Member of Bar Association in Egypt (From 2001 – Present). Experiences:-

Etihad Airways: Abu Dhabi, UAE (Administrative Officer) April 2016 – Present

Translation and proof reading of documents (Training Manuals and Confidential Documents).

Supervising of operation for training manuals, confidential documents, engineering documents and awarding certificates.

Handling and control requests within tickets through citrix account, ICD and manage engine.

Support Etihad Airways staff for business documentation printing in different locations in worldwide.

Coordinate with printing press for proofing and following up users requests.

Get confirmations from staff arrange for printing and dispatch for relevant staff.

Coordinate with ETIHAD AIRWAYS, IBM, RICOH, and JUMBO Service Delivery Managers.

Achieve KPI for job performance as per defined SLA.

Daily tracking of requirements for reporting purposes.

Managing and follow up administration works related to Etihad Aviation Group. Federal Electricity and Water Authority: Ajman, UAE (Training Officer) August 2015 – March 2016

Support FEWA’s staff to use SAP (ERP and CRM) to find solutions through SAP system.

Technical Support, troubleshoot, diagnose and resolve problems related to SAP (ERP and CRM).

Documents incidents, problems and conversations to create a log that can be referenced for training purposes.

Repair and recover from SAP (ERP and CRM) failures, Coordinate with impacted constituencies.

Translation and proof reading of Authority documents (SAP Manual and Process, Official letters and Contracts).

Handling confidential documents and translating from Arabic to English and from English to Arabic.

Assist IT team of SAP documents and Supporting of SAP training sessions.

Translate SAP end user manual and SAP standard Manual for FEWA’s staff. Quality Management Consultancy: Sharjah, UAE (HR and Training Specialist) January 2011 – July 2015

Documenting and developing HR policies, HR standard operating procedure and HR process manual.

HR operations (documentations, system, process, functions and employee relations).

Updating and maintaining payroll records, timesheet information, leaves and overtime reports.

Submits employee data reports by assembling, preparing, and analyzing data.

Translation and proof reading of company documents (HR and Training Documents, Official letters).

Handling confidential documents and translating from Arabic to English and from English to Arabic.

Training (policy, plan, budget, standard operating procedure and process manual).

Training operations (documentations, system, process and functions).

Training quality control, logistics and planning globally for trainees.

Developing of strategy, tactics, marketing plans, profit targets and clients relationships.

Supervising and developing of training plan, training calendar, training outlines and training materials.

Maintains sales staff job results by counseling, planning, monitoring, and appraising job results. Wahid Mansour 2

Al Fardan Exchange: Sharjah, UAE (HR and Training Specialist – Contract) January 2013 – February 2014

Documenting and developing HR policies, HR standard operating procedure and HR process manual.

HR operations (documentations, system, process, functions and employee relations).

Welcomes new employees to organization by conducting orientation.

Updating and maintaining payroll records, timesheet information, leaves and overtime reports.

Submits employee data reports by assembling, preparing, and analyzing data.

Responsible for annual leave reports and book airline tickets for all employees.

Translation and proof reading of company documents (HR Documents, Official letters and Contracts).

Handling confidential documents and translating from Arabic to English and from English to Arabic.

Training (policy, plan, budget, standard operating procedure and process manual).

Training operations (documentations, system, process and functions).

Training quality control, logistics and planning globally for trainees.

Search training suppliers and providers, signed a contract with the partners at the company.

Assessment of training programs effectiveness and reporting to Management.

Supervising and developing of training plan, training calendar, training outlines and training materials.

Training needs analysis, evaluate performance of trainees and training effectiveness.

Helping line managers to solve specific training problems, either on an individual basis or in groups. Alpha UK Training: Dubai, UAE (Training Officer) January 2009 – December 2010

Training (policy, plan, budget, standard operating procedure and process manual).

Training operations (documentations, system, process and functions).

Training quality control, logistics and planning globally for trainees.

Developing of strategy, tactics, marketing plans, profit targets and clients relationships.

Supervising and developing of training plan, training calendar, training outlines and training materials.

Maximizing new business development opportunities and corporation with authorities.

Responsible for marketing of training courses and supervising training proposals.

Maintains sales staff job results by counseling, planning, monitoring, and appraising job results. Dar Al Eiman (Hajj and Umrah): Dubai, UAE (Administrative Officer) January 2004 – December 2008

Oversees and facilitates resources management and administration procedures and documentation for the principal.

Performs research and analysis on specific issues, as required, and independently prepares letters and/or reports.

Serves as the primary point of administrative contact and liaison with other department.

Organizes and facilitates meetings, conferences, and other special events.

Coordinates the disposition and/or resolution of problems and disputes involving staff, as they arise.

Oversees the operation of office accounts, and plans and monitors expenditures.

Provides and/or oversees provision of staff support to the office, to include handling walk-up and phone interactions.

Maintaining calendars and travel arrangements, screening, analyzing, and responding to incoming correspondence.

Handling day-to-day activities, problems and situations solving, and provision of secretarial support.

Provides assistance in the understanding and interpretation of policies and procedures.

Assists in the coordination, supervision, and completion of special projects, as appropriate.

Performs miscellaneous job-related duties as assigned. Languages and Computer Skills:-

Arabic and English, Windows, Internet, Microsoft Office, Adobe and Typing (English and Arabic). Courses:-

International Computer Driving License (ICDL).

Advanced Human Resources Management Skills for Professionals.

Quality Management System ISO 9001.

Advanced Training Management Skills.

Vocational Diploma in Business Administration.

Other:-

Having UAE Driving License and Vehicle.

References and Certificates (Available upon Request)

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