ERNESTO GONZALEZ-AYALA

ac5xbj@r.postjobfree.com, Nashua, New Hampshire

978-***-****

KNOWLEDGE: ( Telecommunication’s and Energy ) Functionality of the Telcos Core Operation on different areas Management in General Project Management O&M Management System Engineer Bilingual English/Spanish, Experience in Telecommunications Internationally with TELMEX, SBC(Southwestern Bell Corp.), William Communications and Utstarcom: Project Management, Systems Design, Implementation and Operation Processes; Administration, integration, engineering solutions. Strong Background in Technical & Support Management for Telecommunications. Able to work and manage areas where Multi Protocol/Vendor Network Access systems are involved. Experience in Mobile Telephony and Network O&M, ISP/OSP Projects, Technical Support and Customer Care. Excellent knowledge in fixed Telephony, Fiber Optic Network, Backbone, Mobile & Wireless Systems

● Networking: Protocols such as TCP/IP, SNMP, LAN & WAN equipment as CISCO 36XX and 47XX families, 3COM LAN switches ● Data Base: Informix 7.X Oracle 9i, MSSQL 7.X Administration, MySql, postgreSQL● Operating Systems: SUN Solaris 8,9,10, HPUX 10 & 11, IBM/Aix, SCO, RedHat Linux, BSD os’s flavors, Windows 9X, 2K, XP, and server editions, Citrix environments ● Softswitch, GW's, DSLAMs, ATA’s, NETRING-SDH, IPTV, OSS OBS, NMS Family, IVR's, COGNOS, Crystal Reports.

Goodman Networks (New Hampshire / Massachusetts)

Operation & Support Engineer on Field (SBCA Certified) Providing Customer Service and Support (Upgrades, Movers, New Installation, Formal Customers, Services Calls (Trouble Tickets). for AT&T / Direct TV Services ) ATLANTIS Latam Group (Caribbean Sector)

Operation/Support/ Procurement Management

Oct2017-Apr2018

Jan2014-Oct2017

Field of Energy and Telecomm Sector, Handling Operation, Support and Supplying all the requirements for the different projects like FTTH, FTTx, (Operators Companies, and others working overseas in conjunction with Humiclima, Cobra Group, (Haiti, Jamaica, Dominican Republic, Dominica, Honduras) customers: CLARO, Digicel, Hondutel, Viva, Natcom. ITELECOM-USA, Florida, Dominican Republic, Chile

Operation & Support Manager Jan2010-Dec2013

Professional Services, Providing Implementation, Operation and Support in all the Core Network

(Softswitch, IVR’s, MSAN, Wireline and Wireless Solution and all related. OSS, Billing (Pre-Pay and Postpaid) Platforms. Metaswitch Certification and Interoperability with Teledata of Israel, and other 3rd party Equipment vendors.

UTSTARCOM Sunrise FL. USA Jan2002-Jan2010

Global Service and Solution Support, CALA Region

PROJECT MANAGER PROFESSIONAL SERVICES

Professional Services (PS) group, which consists on Providing Staging, Implementation, Operation and Support for our customers, Management responsibilities for Preparing Equipment, installation of the application Solution (ea. C5, C4, PHS, BBoIP or NGN) Implementing the functionality base on the requirements of the customer as Country (Area Code, Prefix, Number analysis, tariff and price plan) plus many other points of the environment, testing the functionality, Installing on the customer premises, Providing help Operation and implementation, back office and support

Haiti (iPAS) Teleco d’ Haiti (SoftSwitch) WebNMS(Netman2020), OBS(Online Bill System) NetRing Netman6000 NMS/EMS, PrePay Cards System

● Chile (iPAS) Telsur (SoftSwitch), OBS(Online Bill System), ● HONDURAS (iPAS) Multifon and Cable Sula ARGENTINA (NGN) Telpin, Netman4000 AN-2000 NMS for IPDSLAM AREAS OF EXPERTISE

TECHNICAL SKILLS

PROFESSIONAL EXPERIE NCE

TELMEX Group Feb1992- Dec2001

Telmex/Williams Communication/SBC Alliance, San Antonio TX. IT & Engineering Telmex Project Manager Role

Representative Group of different strategic areas to make and develop “seamless” International products and services between companies to the NGN (next generation network ) Designed, Implementation and Support Software Applications to make seamless products and services:

●IP peering, ●DSL Launch, ●Crossing Border STM1(traffic calls), ●Favorite Number, Sister City’s,

●Call Centers, ● One Stop Shopping – SLA (private Lines and Frame Relay) ●Long Distance and Local Prepaid Cards.

Telmex-USA San Diego California HQ (1996-1998)

Operation, Maintenance & Support Management

●Operation of the PISA system where handle the Ordering, Provisioning and Billing for USA-Mexico customers. ●Analysis of Subscribers Database Information on PISA USA to avoid duplication of information for MEL(México en Linea) product and provide the right operation flow.

●Support, O&M for AS/400 & HP-9000 Platforms located in Mexico, Guadalajara, Monterrey and Tijuana

●Implementation and Operation on SAANC System Project (Audit. Fraud System on Centrals)

●System interact with entire central office switches (Ericsson, Alcatel, Lucent) of all the country, and NMA System (stratus) with PISA System for Audit and validate online (real time) fraud moves Telmex (Corporate Systems HQ) Mexico (1992-1996)

Management Provisioning System & MINICOMPUTER OPERATION MANAGEMENT

●System that interconnect and interact with all switches (Multiplatform); Axe, S12 and 5ess to provide PISA request (Carrier Change, Suspension, Activation, Supplementary services, PBX, Hotline, 800 Number and other new services. Implemented the operation nationwide. ●BIP-ARE System (Billing Information processing -Advance Rating Engine)-Implemented applications for automatic transfers of CDR’s files using telmex network retracting from national central offices using ftp concepts in partnership with Ericsson/ Hewlett Packard Telecommunications-Singapore.

-Administration HP-9000/890: HP-UX, CARLS system (Centralized Automated Loop Reporting system)

-Administration VAX Mod 4000-700A, VMS Operation system: FM System (Force Management System)

-Administration VAX Mod 6000-610, VMS Operation system: Management Information System (SIG)

-Assisted with the implementation of 505 minicomputers throughout the country in to 3 main computer center locations (Mexico City, Guadalajara and Monterrey )

-Assisted with the planning and construction of the site migration. Coordinated and closely worked with Southwestern Bell International personnel.

UNIVERSIDAD DEL VALLE DE MEXICO,

B.S: COMPUTER INFORMATION SYSTEMS

●Metaswitch Overview Certification. ● PROJECT MANAGEMENT “PMP” ● NGN: mSwitch 3.2 / iPAS

/MediaGw's/Signalin Gw's/ OSS /Softswitch /FMC ● MSAN (iAN8K B1000 / IP DSLAM) ● PON (GE-PON)

●Rolling Stream ® IPTV● OPTICAL (NetRing) ● BIP 2.0 (Billing Information Processor) INTERNATIONAL TRAINING CENTER ERICSSON HEWLETT PACKARD TELECOMUNICATIONS, ●ORACLE: ADMINISTRATION ORACLE DE MEXICO, ●PROBLEMS SOLVING FOR HP-UX: “ TROUBLESHOOTING “ HEWLETT PACKARD EDUCATIONAL CENTER, MEXICO ●PROBLEMS SOLVING STRATEGIES AND DECISION MAKING HEWLETT PACKARD EDUCATIONAL CENTER, MEXICO ●HP-UX SERIES 800 PERFORMANCE AND TUNING HEWLETT PACKARD EDUCATIONAL CENTER, MEXICO ●STRATEGY FOR THE RESOLUCION OF PROBLEMS III INTTELMEX (Instituto Tecnologico de Telefonos de Mexico.) MEXICO CITY,

●PROGRAM MODULATE SYSTEMS INTTELMEX (Instituto Tecnologico de Telefonos de Mexico.) MEXICO CITY,

●INTERNATIONAL SEMINAR OF COMPUTER SYSTEMS “A NEW CONCEPT “ MULTIMEDIA AND NETWORKS TEC. DE MONTERREY [ITESM] MEXICO, ● IV INTERNATIONAL SYMPOSIUM OF COMPUTER SYSTEMS “TECHNOLOGY IN THE THRESHOLD OF THE XXI CENTURY” TEC. DE MONTERREY [ITESM] EDUCATION

PROFESIONAL TRAINING & COURSES

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