Customer Service Microsoft Office

Robin Bankhead

P.O. Box *** Wellston, OK ***** 405-***-**** or 405-***-****

SKILLS

Computers Editing Self-motivation Detail-Oriented

Scanning Bulk Mailing Persistence Communication

SOFTWARE

MS Word MS PowerPoint MS Access

MS Excel MS Windows MS Outlook

EXPERIENCE

2005-2016 Dept. of Environmental Quality Administrative Technician II & III

Duties: Scan incoming and outgoing documents, including blueprints, into filing software Edoctus; Create Descriptors for Edoctus after consulting with coworkers then Index documents in Edoctus; Perform bulk mail-outs for my Section and assist other Sections with theirs; Maintain several databases and spreadsheets containing contact information; Edit documents, including the DEQ Annual Report and the Main Event newsletter; Mail and track correspondence; Track payments received and mail out Notices of Deficiency for those not received; Update and correct 900 Fact Sheets by reformatting them and correcting the receiving streams and spelling errors; Correct errors in and reformatted general permits, including changing the font style, which reduced the size about a dozen pages; Create and edit PowerPoint presentations; Finalized documents in NMS then mailed and tracked them; Entered DMR data into ICIS for the Wastewater Compliance Section.

2001-2005 A Helping Hand Owner

Duties: Provided customer service for numerous clients. I answered calls and performed duties that were requested, such as serving as a home health aide, running errands, house sitting, preparing meals, etc. I created my own advertising for the newspaper and phone book, as well as my business cards and stationery.

1999-2000 St. Joseph Home Care Data Entry

Duties: I worked through a temporary employment agency called Nelson Staffing. I input payroll data, often working overtime to meet deadlines. In addition, I inputted patient data into a program called Oasis.

EDUCATION

2012-2018 Oklahoma City Community College Computer Science major

2007 Metro Technology Center Microsoft Office

1985-1988 San Francisco State University Computer Science and English

1983-1985 Ventura College Associate of Arts and Sciences

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