Customer Service Administrative Assistant

DEVERLY GOODE

*** ******* * ********* ********, New York 11221 718-***-**** ********@*****.***

SUMMARY

A dynamic and results-oriented financial services professional with a proven track record of achievement in customer service, delinquent accounts, and cash management. An excellent communicator who takes the initiative to update processes and works hard to achieve goals. Thoroughly analyzes and evaluates customer disputes, making sound decisions based on financial conditions. A resourceful team player who collaborates with other collectors and departments to resolve disputes. Trustworthy and service-oriented, serves as a key contributor to the long-lasting success of an organization.

EXPERIENCE

BROADVIEW NETWORKS, INC., New York, New York

Senior Credit/Collections Analyst, 2003-2018

Oversaw Tier 2 collectors. Interacted with departments regarding company policies and billing issues. Collaborated with collectors to resolve customer disputes. Resolved unapplied balances. Notified customers of outstanding balances on accounts. Identified and collected on accounts with highest exposure to company. Researched and investigated operational billing problems due to incorrect billing plan. Provided breakdown of available calling plans to representatives and customers. Reviewed customers’ financial statements and accounts. Utilized credit reports to determine transaction risk levels. Terminated outstanding accounts. Monitored returned checks. Performed bankruptcy/claim filings.

Received President’s Club recognition for extraordinary achievement.

Awarded trip to Mexico and Circle of Excellence.

NEW YORK CITY FIRE DEPARTMENT, New York, New York

Data Entry Clerk, 2002

Created, modified, and deleted files. Replaced data from WTC computer. Answered and routed incoming phone calls for research. Filed internal mail. Performed various administrative duties, including photocopying and sending faxes.

Compiled, sorted, and verified the accuracy of information before it was entered.

Maintained logs of activities and completed work.

Stored completed documents in appropriate locations.

ADDITIONAL EXPERIENCE

C.F. PETERS CORPORATION, Glendale, New York, Accounts Receivable Biller, 1988-2001. Monitored accounts receivable. Prepared heavy cash and daily check deposits. Oversaw billing and invoices. Completed collection calls to past-due customers. Managed customer service inquiries. Created and maintained customer account files. Corresponded with customers regarding account status. Organized office.

MUNICIPAL CREDIT UNION, Brooklyn, New York, Administrative Assistant, 1986-1988. Performed filing and typing duties. Handled incoming calls. Collaborated with customer service department.

COMPUTER SKILLS

Microsoft Office Suite, Lotus Notes

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