Manager Customer Service

EDUCATION

Bachelors of Applied Arts and Sciences: Automotive Technology

Southern Illinois University-Off Campus Graduated May, 2013

Courses centered around the needs of a business such as Ethics, Finance, Law, Management, Public Relations, Public Speaking, Marketing, Strategy/Philosophy

Automotive Technology Certification

Lincoln Technical Institute Graduated May 2006

Half class work, half hands on learning application of skills

Hands on experience working with automotive repairs

Job placement for 3 months of the program with future employer

Associates of the Arts

College of DuPage Graduated June 1998

General two year Associates Degree

Courses in General Education, Philosophy and English Literature

RELEVANT EXPERIENCE

Monro Muffler and Brake- Store Manager – (January 2018 – Current)

Contact Wholesalers for products required for store/customers at the best price

Apply proper markup per company standards if selling the product to a customer

Ensure the timely and proper stock orders, checking in deliveries

Follow through with all company/Osha directives

Daily counts for stock to ensure that parts/supplies are accurate

Provide customers answers to their questions regarding services

Provide training/instruction to staff

Create the schedule every week

Interview prospective employees

Create new wholesale/fleet accounts by providing the best customer experience

Cassidy Auto and Tire Service - Floating Manager - (April 2014 – December 2017)

Product purchasing and stocking for stores overseen

Specialty orders for customers and wholesale clients

Opening and Closing duties including paperwork and money deposits

Pricing for approved repairs

Price matching and comparisons for customers

Provide service and information for customers concerning their vehicles

Receive deliveries to all stores

Process inter-store transfers of products

Manage efficiency and repair success of the store team

Make sure all store and OSHA regulations are followed

Record and track purchase orders for customers

Car-X Glen Ellyn, Il – Automotive Technician - (November 2012 - April 2014)

Reviewed and discussed concerns of vehicle with customers

Use of tools and Mig welder to repair damaged exhaust components

Performed timely and precise repairs and fluid flushes on vehicles

Ensured all suspension components were in good condition for alignment

Ordered parts for vehicles

Zigler Chrysler, Jeep and Dodge - Automotive Technician - (March 2011- August 2011)

Inspection and replacement of failed mechanical components

Diagnosis/timely repair of fluid leaks and factory recalls

Test Drove ad inspected all used vehicles to locate concerns/drivability problems

Advised and instructed lube technicians on proper procedures

Firestone Complete Auto Care - Automotive Technician - (April 2008 - September 2009)

Properly diagnosed and repaired the cause of customer concerns

Inspected vehicles and documented additional concerns for the customer's knowledge

Provided help and assistance to other technicians

Replacement and repair of rusted and damaged brake lines

RELEVANT SKILLS

Good working knowledge of Microsoft Office programs, including Excel, Word, PowerPoint, Outlook

Working knowledge of gaming industry and industry trends

Front office experience including answering phones, sending faxes and scheduling appointments

Working knowledge of store security systems

Extensive customer service skills

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