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Sales Social Media

Dracut, MA
June 20, 2018

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Bachelor of Arts, English, University of Massachusetts, Lowell, MA (2/2013)

Concentration: Writing Minor: History (GPA 3.9/4.0)


Organized and detail-oriented

Strongly-developed writing and editing skills; excellent grammar

Expert in Microsoft Word, PowerPoint, and internet research

Proficient in Microsoft Excel, Salesforce, Adobe, WordPress, Squarespace, and social media outlets

Familiar with Filezilla FTP, WebEx, Photoshop, iMovie, and Celtx

Coursework in editing/publishing, professional writing, and marketing


Compliance Services Associate, Sovos Compliance, Wilmington, MA (7/2016- Present)

Prepare tax returns and ensure compliance with applicable taxing authorities

File high volume of tax returns for both Autofile and Sales Tax Services teams

Communicate effectively with clients and coworkers over the phone and through Salesforce

Mentor and train Autofile new hires and update Autofile training materials

Sales Operations Coordinator, Lionbridge Technologies Inc., Waltham, MA (8/2015-6/2016)

Composed business proposals and RFPs on behalf of entire global sales team

Ran Salesforce reports, gathered data on sales team metrics, imported data into Excel pivot tables

Assisted Marketing with creation of newsletters, white papers, solution briefs, social media copy

Assisted Sales Trainer with creation and maintenance of internal and external training materials including slide decks, training modules, and tests

Account Services Team Member, Digital Federal Credit Union, Marlboro, MA (10/2014- 8/2015)

Reviewed and provided communication on business, trust, and specialty account applications

Processed various service requests submitted by front-line staff within 24-48 hours

Maintained detailed spreadsheets, notes, and procedural lists regarding daily activity and job duties

Trained education team and branch services on proper processing and maintenance of accounts

Updated and maintained internal training materials for branch services

Defined Contributions Representative, Fidelity Investments, Merrimack, NH (2/2014- 10/2014)

Educated plan participants on defined contribution 401(k) plan benefits, rules, and taxation

Assisted Quality Assurance department and served as "Level of Effort" point of contact for team

Worked as part of a team to meet various metric and statistical goals

Served as floor walker/mentor for new hires on the Defined Contributions team

Teller, Digital Federal Credit Union, Tyngsboro, MA (6/2010- 6/2013)

Utilized several types of software and machinery in compliance with credit union regulations

Wrote detailed reports concerning conversations with customers and sales results

Updated and maintained training manual for tellers and member service representatives in branch

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