Executive Assistant Manager

LESLIE HENSTOCK

Cell 734-***-****

*******@*****.***

Chicago, IL

“Choose a job you love, and you will never have to work a day in your life.” - Confucius Over 11 years administrative and operations experience with a reputation for being thorough and expeditious. Confident in taking ownership and making decisions with an eagerness to consistently improve upon both my environment and my personal performance within it. Manage time sensitive projects with a positive attitude and sense of humor in even the most complicated circumstances. Strong MS Office & Social Media skills, and extremely comfortable learning new applications. PROFESSIONAL EXPERIENCE

Office Manager & Executive Assistant 2015-Present

Waller Helms Advisors, Chicago, IL

• Project management successes included securing the company’s Broker Dealer certification

(Waller Helms Securities), successfully overseeing the office move, increasing space over 100%, including a build-out, communications with contractors and vendors, and purchasing of all new furnishings – all accomplished within necessary timelines

• Marketing achievements included distributing newsletters of deal successes, creating swag and other marketing materials, commissioning appreciation and gifts to clients, advising on beneficial industry conferences, and researching potential new clients and connections

• Human resource related duties included organizing recruiting events, executing and improving upon onboarding processes and procedures

• Responsible for hire and training of additional administrative staff

• Managed compliance tasks & requirements for FINRA, relating to broker dealer

• Appointed as liaison between our IT company and our team about concerns, cost-saving options, security improvements and overall improved functionality

• Arranged company holiday parties, closing dinners, client meetings, and one surprise party for a company spouse – including menus, décor, entertainment and invitations

• Produced monthly expense reports for 3 managing directors, including tracking of charitable donations and outside business activities and inspected and approved expenses of entire team, then input all in QuickBooks and invoiced clients accordingly

• Oversaw paying of monthly bills and other company expenses, as well as managing director reimbursements

• Encouraged bi-weekly company-wide meetings and implemented monthly reminders regarding expenses, client invoices and internal administrative tasks

• Recognized as office “glue” in the role of exclusive administrative manager and assistant to 11 team members for over 2 years

Temporary Executive Assistant 2015

CA Ventures, Chicago, IL

• Organized meetings for C-level executives and prepared meeting materials, both in-house and off-site

• Managed CEO calendar and acted as the “Gatekeeper” and liaison to other departments

• Arranged domestic & international travel and accommodations for executives weekly

• Prepared and edited correspondence and presentations daily – both in and out of the office

• Improved upon organization of files and records

Director of Operations & Communications/Executive Assistant to CEO 2011-2014 Artist Babysitting Childcare Agency, New York, NY

• Reserved all appointments, serving as “air traffic control” for sitters and families, managing agency calendar serving 900+ families, 150 service providers, and multiple NYC hotels

• Managed accounts payable and receivable, and regularly communicated with clients and service providers regarding disputes, discounts and other billing related questions

• Pursued reviews and critiques to celebrate and improve upon the business and my work within it

• Human resource related duties included interviewing & onboarding new staff, managing background checks, and executing employment contracts

• Introduced company to potential clients, explaining services, generating desired schedule and service provider preferences, and managing contracts

• Collaborated with service providers and clients in resolving conflicts or breaches of contract with an established reputation for calm but firm problem resolution negotiations

• Provided and prioritized daily office functions for CEO and provided administrative support including management of personal calendar

• Proven to be discrete with highly confidential and sensitive matters for clients, staff and CEO Web Content Manager 2009-present (online only – 2-3 hours/week) Audience Rewards, New York, NY

• Accountable for website entries and appearance

• Created content of interest for web site publication and member contests

• Conducted timely reports related to web traffic and marketing concerns

• Researched various NYC venues and attraction for growth opportunities Assistant Office Manager 1998-2002

Dr. Jared W. Stark, Pediatrician, Rochester, MI

• Responded to high volume of phone calls, managed appointments and filed all paperwork including; charts, bills and test results

• Documented and accepted payments of customers on Medical Billing Service system

• Communicated referrals to other medical offices and laboratories, serving as representative and liaison for both patients and the office itself OTHER PROFESSIONAL EXPERIENCE

Professional Actor, Singer 2001-2015

New York, NY; National Tours - Cast member of numerous Broadway & Off Broadway productions and self-produced recording available online – continue to receive royalties Bartender/Server 2008-2017

• New York, NY – Over 5 years experience in busy NYC Times Square, upscale restaurant

• Chicago, IL – Over 3 years part-time experience as a catering captain, overseeing staff of 30- 40 on set up, execution and break down of everything from small dinner parties to large weddings.

EDUCATION

The University of Michigan, Ann Arbor, MI

BFA in Musical Theatre - Honors

Conversational Spanish (reading and speaking) & Rudimentary French (speaking) VOLUNTEER ACTIVITIES

University of Michigan Alumni Association Greater Club of Chicago Board Member, Chicago, IL Greater Chicago Food Depository, Chicago, IL

ReStore, Chicago, IL

KaBOOM, Chicago, IL

Ronald McDonald House, Chicago, IL

God’s Love We Deliver, New York, NY

Broadway Cares/Equity Fights Aids, New York, NY

The Actors’ Fund, New York, NY

Meals on Wheels, Detroit, MI

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