Kamal Panchal - Sr. IT Professional

KAMAL C. PANCHAL

SR. IT INFRASTRUCTURE PROGRAM DIRECTOR

Morris Plains, NJ Mobile:973-***-****

*********@*****.*** http://www.linkedin.com/in/kamalpanchal

SUMMARY:

Kamal is a Sr. IT Infrastructure Program Director with over 20 years of experience leading, planning, and supporting technically oriented environments and multiple technologies with staff, vendors, and offshore partners working on wide variety of technical activities. Over 10 + years of combined Data Center Transformation/Migration, merger integration, business transformation with Project and Program Management & Governance experience.

IT Resiliency best practices with designing, documenting and auditing resilient IT infrastructure. Experience with Data Center Migration/Consolidation and articulated the project lifecycle, IT Domains, Distributed platforms, IT resiliency/Disaster Recovery programs for Enterprise IT firms & IT Governance.

Healthcare IT and Transformation: Instrumental in leading, business development efforts, product launches, Budget management, application support and migration, Network transformation, Security & PCI compliance, Access Management, Content management, Digital asset management, Virtualizations and Cloud assessment.

Strategic operational Solution: Self-starter, Prospect, identify and recommend suitable high profitability solutions that added value to corporate bottom line while maintaining the operations, integrity and reputation of the organization. Organized all IT functions around partnerships to better support business unit goals. Instituted Steering committee to align IT initiatives and improve organizational operations.

Infrastructure/Operational: Lead/execute/monitor/manage enterprise infrastructure deployment and environment provisioning activities with multiple teams. Work with Vendors, business users, and all IT partners effectively. Merger Integration, IT-pre-acquisition diligence, IT-post-acquisition implementations.

Program/Project Management, ITIL & SDLC methodology, Cloud Computing, web-based solutions, Technology Refresh and enhancements. Working experience of Waterfall, Agile & Scrum methodologies.

Vendor/Resource Management: Effectively communicate with vendors, consultants, developers and QA with both onsite and offshore participants (IBM, PWC, Cognizant, Infosys, Accenture, TCS, HCL and others).

TECHNICAL SKILLS:

Applications: Cloudscape, PlanView, CommVault, CMDB, Service Now, DAM (Digital Asset Management), CMS (Content Management Systems), K4, Web Trends, SharePoint, Silverpop, MS Office Suites, MS Project, MS Visio.

Technologies: SDLC/Project Full Life Cycles, Cloud Technologies (IaaS, SaaS, PaaS), ITIL Process, Disaster Recovery, SOX/PCI Compliance, Agile & Scrum, supply Chain planning.

Industries Experience: Payroll, Hotels, Pharmaceutical, Media, Education, Consumer Electronics, Insurance and Banking.

EDUCATION:

B.S. Computer/Information Science New Jersey Institute of Technology, Newark, NJ

Healthcare IT: Challenges and opportunities, Icahn School of Medicine at Mount Sinai

TRAINING

ITIL Foundation Course, SAP NetWeaver XI; Teamsite & OpenDeploy Admin by Interwoven; WebMethods – TN Console

Administration; TEAMS for Integrators, Artesia; UNIX – Administration, SUN/GE; MCP (Microsoft

Certified Professional); CNE (Certified NetWare Engineer)

PM methodologies, tools & practices.,

AWS Solution Architect– in progress

HI-FIVE (Health Informatics For Innovation, Value & Enrichment) – Columbia University

EXPERIENCE:

Rank Management, Inc. - Consulting 01/2017 – PRESENT

Dir. Of Infrastructure Projects/Programs – PMO

Responsible for providing program and project management services for complex, corporate-wide IT infrastructure programs and initiatives for the clients. Programs involves rebranding activities inclusive of logos, email addresses, and other branding due to merger of companies. Primary contact and high-level ownership and communicator regarding these programs. Experience designing and leading the execution of internally-focused and externally-focused change/communications strategy. Responsible for leading strategic technology planning, managing key Customer Experience projects including CMDB, Asset management with establishing governance, communication requirements, project monitoring & control, defining project objectives; identifying, assessing & managing risks, and aligning leadership support.

•Executive-level communications of program and individual project status.

•Program strategy, leadership, and direction on market and customer demand.

•Managed all IT vendor relationships, Negotiated related contracts and created annual IT business plan and budget ($15M+) reflective of corporate and business unit initiatives.

•Project management for all sizes and types of projects. Managing the planning, organizing and delivery of operations tasks and projects.

•Technology delivery, vision, create atmosphere of trust and roadmap. Build productive and collaborative relationships with team members.

•Maintain senior leaders/stakeholder aligned, Maintain Professional relationship with business units.

•Create and track project plans to completion.

•Lead project managers and meetings to collect status and drive actions to completion.

•Mentoring other project managers, Development team, QA team, Release & Change management team and project analysts .

BD, Franklin Lakes, NJ, 07/2016 – 12/2016

Sr. IT Infrastructure Program Manager – IT-PMO

Responsible for managing multiple BD projects.

Managed BD BuySmart program implementation for purchasing portal for Greater Asia including 4 countries. Worked with Technology team supporting migration of SAP interfaces in different environment. Managed line of business relations, business case, and financial approvals. project charter, goals, objectives, governance and resource management. Managing meetings, status reporting to business & C-Level, supporting onsite, offshore(HCL) and greater Asia contacts for all technical requirements and milestones. Managing team of 40+ resources across US and international.

Performed as the program leader for consolidating 5 datacenters application into 2 datacenters with over 2500 servers with different OS flavors and SAP systems. Worked with HCL administering entire program management, Solution and architecture to ensure smooth transitions. Analyzed application mapping and dependency matrix using Cloudscape and divided move groups with application owners and IT team. Administered AIX POC exercise for IBM P8 model and certified functionality, worked with test team and ensured all required test cases executed successfully.

Managed IVR program solution for China, Malaysia, Europe and US regions for HR benefit call flow. Worked with IT team and business to align all requirements and workflow to meet the business objectives and goals. Evaluated Cisco, Avaya technology for hardware upgrades, facilitated training for users for all 4 regions. Monitored Compliance process, Gate Governance requirements and making sure all requirements are presented for each gate.

ADP, Inc., Roseland, NJ 10/2014 – 06/2016

Sr. IT Program Manager – IaaS

Responsible for the full life cycle management of large DC migration projects managing capacity planning for servers and storage within IaaS (Infrastructure as a service) with group of over 40 people within IaaS team.

Completed major project of migrating NetBackup to CommVault backup solution with $2M budget for over 14,000 mixed platforms(Win/Aix/VMs/Linux/Solaris/SQL) across 4 data centers within US and Canada.

Other projects included managing multiple Infrastructure projects including end user DC application migrations with server migration, storage decom, network transformation from 1G to 10G and other provisioning & deployments. develop programs and framework required for design of metrics, analytical tools, benchmarking activities and related reporting for the identification of best practices, process-driven mentality, and portfolio management experience.

Planned and managed physical-to-virtual server migration; retired over sixty servers and saved over $50K in operating expenses.

Supervised, planned and organized DC migration activities, managed the implementation of complex business requirements and processes. Provided Leadership skills, team player, resolved conflicts and communicated effectively to executives. Able to manage large, transformative initiatives that impacted multiple LOBs and/or products.

Applied standard project management methodology to plan and track the project through the project lifecycle which includes status reporting (weekly and monthly, business and technology stakeholder communications, tracking project expenses against the project budget and risk/issue management).

Wyndham Hotel Group Parsippany, NJ 1/2012 – 9/2014

Sr. IT Infrastructure – Technology Specialist

Focal point for managing, communicating and strategizing infrastructure/application disaster recovery plans. Develop, coordinate and lead in recovery activities with Business, Project Management, Operations, Products and Support teams. Lead deployment of infrastructure activities to prod and non-prod environments. Applied proven communication and problem-solving skills to guide and assist support groups on issues related to the provisioning, procurement, patching and maintenance of business-critical information and applications to reduce downtime.

Created infrastructure procedures; utilized understanding of all data center functions (change control, Release Management, Asset/Inventory Management, Incident management, DR/Business Continuity, recovery, Complexity management with a focus on server, storage, and database technologies).

Managed IT disaster recovery resiliency plans, evaluated infrastructure requirements, technologies used to justify additional DR site. Ensure business continuity with full redundancy for 99.95% systems uptime, full data backup and recovery and system virtualizations.

Led data center evaluation (Inventory, processes, & operations) and cloud readiness assessment (Key services, potential for migration) with $25M budget for top 20 applications. Conducted reviews of SaaS platform & application architecture; infrastructure requirements; current deployment and considerations for business requirements in performance, scalability and reliability. Confirmed External and Internal dependencies of Applications.

Created DC migration/failover operational policies, procedures, standards, guidelines and best practices.

Completed a current state assessment; authored the firm’s IT strategy and project roadmap.

Pfizer, Inc., Bridgewater, NJ 10/2010 – 1/2012

Senior IT Project Manager

Managed several concurrent application integration projects with $2M – $80M budget. Managed large enterprise wide/global systems implementations, experience in managing large scale/complex projects ensuring audit compliance that span multiple teams, countries, systems and vendors.

Migrated company’s 4 major websites(Government Pricing System, Ideal ECP, BPM, IPT) to increase web response time and meet audit compliance from Weblogic to JBOSS involving Solaris OS upgrade, Memory upgrade, SAN upgrade and Oracle 9i to 11g. Managed developers, QA and production rollouts.

Managed data center consolidation with 2500+ servers in dual data center US region and migrated old applications/databases to new DC environments.

Delivered projects successfully on time and under budget with regularity and predictability. Ensured proper project execution of workflows, critical paths, and milestones. Manage project scope and change control processes. Executed RFI and/or RFP processes as needed for each project. Mentor other Project Managers.

Identified and assigned appropriate resources; ensuring staffing for project duration that led to efficient and successful completion of projects. Led a diverse group of team members from the business, IT and external service providers.

Reported project status to VP of Operations, PMO, and business through status reports and management reports.

Gained approval for new projects by developing opportunity initiation, business case, and capital expenditure request.

NIELSEN Business Media, New York, NY 11/2007 – 10/2010

Senior Infrastructure Project Manager

Managed IT aspects for Nielsen Business Media’s 200+ websites and over 30 print media. Developed strategic direction for the information systems plan including technology deployment plans and departmental budgets. Directed all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Ensured project completion by coordinating resources and timetables with user departments, IT staff, offshore resources and data center employees.

Ensured deployment of newly purchased system of InDesign, CMS-Content Management, DAM-Digital Asset Management and Email Distribution Systems to increase productivity. Worked with internal groups, interacted with third party vendors, RFP preparation, SOW, technical requirements and Audit compliance.

Migrated and consolidated Data Center from NYC/FL to Cincinnati. Lead infrastructure transformation, migrated and deployed shared services apps. Managed large team of Network engineers, DBAs, QA and external vendors with network equipment, SAN/NAS storage, servers with multiple OS, backups. Prioritized requirements & defined scope.

Managed Quark to InDesign upgrade for print and web groups with 200+ local and remote users. Project.

Managed the iMac desktop replacement, CS4 InCopy/InDesign software upgrades, UTP Font server, Adobe Font.

Performed folio library and local and remote training. The complete solution integrated with K4, Content Management System(RedDot) and Digital Asset Management(Artesia).

Developed relationships with business sponsors to set expectations and to deliver high level of service. Developed, maintained and distributed PM deliverables for application and data center migration projects.

PEARSON Education, Old Tappan, NJ 3/2006 – 10/2007

Sr. Project Manager

Managed B2B .NET publishing web sites generating over $300M and serving over 30,000 customers in higher education, K-12 and Penguin. Worked closely with Marketing campaign, business, functional owners, and IT to resolve service issues. Monitored and ensured compliance with established SLO and SLA with Helpdesk and escalation requests. Project management with milestones, schedules and ensuring team alignment with onsite/offshore team management. Ongoing project status updates to Seniors leadership and external vendors/partners. Supported vendor relationship, RFPs, RFIs and other required reporting ontime.

SONY Electronics, Inc., Woodcliff Lake, NJ, Sr. IT Project Lead/Analyst 8/2001 – 12/2005

PRUDENTIAL, Valhalla, NY, Sr. Systems Integrator 3/2000 – 7/2001

DEUTSCHE BANK, New York, NY, System Integrator/Analyst 1/1999 – 2/2000

CITICORP, Weehawken, NJ, Network Administrator 8/1994 – 1/1999

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