Training and Quality Assurance Specialists
Resume:
Tiana Jackson
Kansas City, MO
**********@*****.***
Qualifications Summary
Creating a professional, respectful and fun environment for customers and co-workers. Providing them with the highest levels of customer service. An effective communicator that maintains a comprehensive understanding of customer satisfaction, the industry, and business operations. Experienced in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service.
Experience Highlights
TRAINING SPECIALIST/ADMINISTRATIVE SUPPORT
Provide direct administrative and clerical support to Accounting Manager
Develops and conducts programs to train employees on areas in accounting and production
Write training programs, including outline, text, handouts and tests and designs exercises
Perform side by sides, ongoing training, monitor new employees and report progress to Human Resource manager
Assist customer service department in resolving issues with client concerns
Employee of the year 2017
CASE MANAGEMENT/CUSTOMER SERVICE
Provide benefit eligibility determination for social and community services and manage those cases by educating the clients of applicable policies, procedures, or programs and provide guidance in options to fulfill needs
Deliver customer service to the Medicaid and Medicare (KMAP) beneficiaries and providers by gathering, researching, and analyzing information in order to handle inquiries and process applications for Medicaid and Medicare
Conducted interviews, internal, and external research to determine and request the data needed to handle inquiries from beneficiaries, providers, or other departments
Manage multiple tasks, strict timelines with minimal supervision
Familiar with Medicaid waivers, ICD-10, CPT codes, Prior Authorization and educating
Volunteer SHICK counselor (Senior Health Insurance Counseling of Kansas) and educate staff members on Medicaid/Medicare programs
Experience
TRAINING SPECIALIST STUDENT TREASURES ASSOCIATION 02/01/2013 – PRESENT
HUMAN RESOURCE SPECIALIST CENTERS FOR MEDICAID/MEDICARE 08/2007 TO 02/2013
INTAKE SPECIALIST JAYHAWK AREA AGENCY ON AGING 08/2005 TO 08/2007
PROVIDER ASSISTANCE REPRESENTATIVE ELECTRONIC DATA SYSTEMS 08/2003 TO 07/2005
Education
ELECTRONICS TECHNICIAN, A+ CERT WICHITA TCHNICAL INSTITUTE – TOPEKA, KS 02/2005
COSMETOLOGY LICENSE REGENCY BEAUTY INSTITUTE 02/2010
Contact this candidate