Tiana Jackson

Kansas City, MO

785-***-****

ac5x78@r.postjobfree.com

Qualifications Summary

Creating a professional, respectful and fun environment for customers and co-workers. Providing them with the highest levels of customer service. An effective communicator that maintains a comprehensive understanding of customer satisfaction, the industry, and business operations. Experienced in working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet; committed to superior customer service.

Experience Highlights

TRAINING SPECIALIST/ADMINISTRATIVE SUPPORT

Provide direct administrative and clerical support to Accounting Manager

Develops and conducts programs to train employees on areas in accounting and production

Write training programs, including outline, text, handouts and tests and designs exercises

Perform side by sides, ongoing training, monitor new employees and report progress to Human Resource manager

Assist customer service department in resolving issues with client concerns

Employee of the year 2017

CASE MANAGEMENT/CUSTOMER SERVICE

Provide benefit eligibility determination for social and community services and manage those cases by educating the clients of applicable policies, procedures, or programs and provide guidance in options to fulfill needs

Deliver customer service to the Medicaid and Medicare (KMAP) beneficiaries and providers by gathering, researching, and analyzing information in order to handle inquiries and process applications for Medicaid and Medicare

Conducted interviews, internal, and external research to determine and request the data needed to handle inquiries from beneficiaries, providers, or other departments

Manage multiple tasks, strict timelines with minimal supervision

Familiar with Medicaid waivers, ICD-10, CPT codes, Prior Authorization and educating

Volunteer SHICK counselor (Senior Health Insurance Counseling of Kansas) and educate staff members on Medicaid/Medicare programs

Experience

TRAINING SPECIALIST STUDENT TREASURES ASSOCIATION 02/01/2013 – PRESENT

HUMAN RESOURCE SPECIALIST CENTERS FOR MEDICAID/MEDICARE 08/2007 TO 02/2013

INTAKE SPECIALIST JAYHAWK AREA AGENCY ON AGING 08/2005 TO 08/2007

PROVIDER ASSISTANCE REPRESENTATIVE ELECTRONIC DATA SYSTEMS 08/2003 TO 07/2005

Education

ELECTRONICS TECHNICIAN, A+ CERT WICHITA TCHNICAL INSTITUTE – TOPEKA, KS 02/2005

COSMETOLOGY LICENSE REGENCY BEAUTY INSTITUTE 02/2010

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