Customer Service Microsoft Office

Melinda F. Young

*** ****** ***** *****

Stone Mountain, GA 30083

PH (678) 437- 7136

E-mail: ***********@*****.***

MELINDA YOUNG

EDUCATION:

Jackson State University, Jackson, MS. 1988-1992

Bachelor of Science in Mass Communications, Minor in Graphic

Arts Design

TECHNICAL SKILLS:

Lexus Nexus, CBC, Skip-tracing, Accurint, Microsoft Office, Windows, Hubbard and Host

STRENGTHS:

Excellent organizational and time management skills

Exceptional interpersonal verbal and written communication skills

Highly motivated with the ability to negotiate in difficult situations

Multi-line telephone/Pre-Legal-Litigation Techniques

Payment Scheduling, Customer Service, Dialer

OBJECTIVE:

Seeking position in a company where my extensive creativity, drive, and on the job training can be utilized. Also, offer and make a positive contribution in a growing

organization.

PROFESSIONAL EXPERIENCE

US Auto Sales, Duluth, GA. May 2017 to August 2017

Customer Service/Collections

Handled inbound calls to address customer’s concerns

Transferred departmental calls according to the customer’s needs

Applied and processed payments on past due customer accounts

Submitted amendments and deferments on accounts if eligible

Parallon SSC, Norcross, GA. January 2016 to November 2016

Collector/Claims-Medical Billing

• Ensures payments from all client sources are posted timely and accurately

• Followed up on status of the claims that has been filed and processed

• Requested EOB’S and or any denial letters from payers

• Submitted any I plan changes necessary to bill the right payer.

• Ran eligibility of member’s insurance or networks

West Asset Management, Atlanta, GA. March 2015 to November 2015

Rehabilitation Specialist

• Contacted borrowers regarding their defaulted student loan

• Took and sent out documents to borrowers regarding the rehabilitation process

Enabled borrowers to possibly qualify for a rehabilitation program to get their federal

student loans out of default status.

Skip traced borrowers in efforts to locate them using tools such as Accurint, Facebook,

white pages, google and TLO

National Recovery Center, Atlanta, GA. February 2011 to December 2014

Collection/ Account Receivables

•Negotiate payment arrangements

•Reviewed aging reports/monitored client database monthly for data accuracy

•Managed and Tracked monies owed that affects the company cash flow

•Identified and ensured all quality processes, procedures related to assigned billing/collections activities are documented in a timely fashion

•Managed and prepared Corporate Compliance Reports, month-end closing schedules as requested

Trauner, Cohen & Thomas Law Firm, Atlanta, GA. June 2007 to October 2010

Collections/Account Receivables

•Worked independently to effectively manage consumer portfolio credit accounts

•Analyze financial information, credit reports to help aid in negotiating the most expeditious resolution for delinquent accounts

•Effectively utilize skip tracing systems to acquire and document current consumer information

(i.e. phone number, addresses, places of employment).

•Adhere to quality standards to ensure proper lawful interaction with consumers negotiating payments through a variety of channels (i.e. credit card, check, ACH withdrawals and wire transfers).

SITEL Risk Management, Norcross, GA. February 2004 to May 2007

•Collections/Pre-legal

•Called past due accounts for payments

•Utilized credit report to determine assets and credit worthiness

•Worked charged-off accounts

TSYS, Norcross, GA. April 2000- December 2003

Account Receivables-Home Depot & Capital One Credit Card

•Contacted the accounts payable department for monies owed

•Recouped past due balances owed for services rendered

•Tracked and reviewed invoices necessary for collections

REFERENCES: Provided upon request

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