Human resources Generalist.
Resume:
Neveen Abdallah Ebrahim Mahmoud
DOB: 16/3/1994
***************@*****.***
***, *** ******. *****, *****, Egypt
(Executive Summary):
Self-motivated business candidate, seeks a suitable position in a growing, performance-based organization that welcomes a detail oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment.
(Educational Background):
- Graduated in 2017 with a Very Good Grade. From the Faculty of tourism and hotels management, tourism studies department, English section, Hilwan University.
-Finished my high school in Hadayek al-maadi, Experimental Language school Graduation Year: 2013.
(Professional Experience):
Business Developer at Bayan Tech. Company
From 7th of May 2018, until present.
oIdentify, contact and generate leads to gain market share, promote our products &
oServices with prospective customers.
oInitiate and develop strong relationships with potential & current clients.
oManage and grow Key customers in target regions (markets).
oDatabase management
oTrack all stages of the sales process from identification of leads, making
oprospecting calls, follow up calls and emails/face to face meetings if necessary to
oObtain key information, booking client appointments.
oPresent regular reports and other related performance feedback.
oMonitor and report potential competitors' activities
oBe able to make corporate deals
oAble to meet and exceed assigned sales target on quarterly basis.
oBe able to search for targeted clients among different sectors in the market
oEnsure effective internal communication within Sales, Project Management and
oCustomer Relations teams
oClient satisfaction and retention reporting.
oBusiness development, market researches and services expansion reporting on monthly basis.
Human Capital Generalist at OneLink contact center
From March 2017, till May 2018.
oRecruiting the right candidates for the right positions.
oDevelop and execute recruiting plans.
oNetwork through industry contacts, association memberships, social media, and employees.
oCoordinate and implement Job fairs recruiting initiatives.
oAdministrative duties and recordkeeping.
oDevelopment of an employee-oriented company culture that emphasizes quality, continuous improvement, and high performance.
oPersonal ongoing development.
oProvide support to employees in various HR related topics such as leaves, employee warning etc. and resolve issues and problems
o Creation of Duties and responsibilities and job descriptions.
oUndertake tasks in quarterly performance appraisal.
oSafety of the workforce.
oPreparing all the training needs, and taking a good care of the trainees until they pass the training.
oTraining Development.
HR Recruiter at Golf Data International Egypt
From August 2015 till December 2016
oResponsible for sourcing potential candidates for the vacancy of CCR in Egypt for different clients.
oScreening candidates to work.
oConducting executive interviews.
oResponsible for updating their interview results on the system.
oResponsible for filing their applications and informing them of the interviews results and communicating to them whether they are accepted, rejected or pending.
Vodafone Ireland customer care
From October 2014 till December 2014
oManaging incoming calls and customer service inquiries
oSolving the customer’s problems, to reach their maximum satisfaction.
oHelping customers to pay their Telephone & router Bills.
oIdentifying and assessing customers’ needs.
Travel counselor in Lateneo Travel
From June 2014 till September 2014
oDetermining clients’ needs and suggesting suitable travel packages
oOrganizing travels from beginning to end, including tickets, accommodation and transportation
oSupplying travelers with pertinent information and useful travel/holiday materials.
oGetting new offers for the company from different places such as: parks and Hotels.
English professor assistant
From July 2013 till December 2013
Language Skills:
Arabic : Read/Write/Speak (Native)
English : Read/Write/Speak (Fluent)
French : Read/Speak (Good)
Personal Information:
oDate of birth: 16-3-1994
oNationality: Egyptian
oMarital Status: Single
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