Professional Profile

I am an enthusiastic graduate looking to use my skills acquired through my education, employment, and hobbies to strengthen your business. My skill set includes:

Almost 12 years experience as an Documents Specialists.

Knowledgeable in Document/Data Analysis.

Customer service oriented.

English grammar and comprehension skills.

Excellent oral and written communication skills.

An eye for detail, resourceful and creative with strong powers of concentration.

Excellent presentation and layout skills

Ability to function in a dynamic and changing environment.

Trained on Client template.

Time management and organizational skills.

Ability to work successfully with others.

Relevant Work Experience

Dec.2016 - Jan. 2018

Nov. 2008 – Aug. 2014

Customer Care Sr. Assistant

Conduent –One E-Com Bldg MOA Pasay City 1300, Metro Manila

Identify and assess customer's needs to achieve satisfaction.

Provide accurate, valid and complete information by using the right methods/tools.

Follow communication procedures, guidelines and policies.

Track record of over-achieving quota.

Customer orientation and ability to adapt/respond to different types of characters.

Ability to multi-task, prioritize, and manage time effectively.

Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals.

Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment.

Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance.

Quality Control

RR Donnelley Financial –East gate Center Bldg. EDSA Mandaluyong 1550, Metro Manila

Provide high quality, real-time assistance to clients in support of their projects by ensuring a defect-free quality control process.

Proofreading documents and editing presentations that have been created.

Proofreading and formatting to maintain consistency in the document.

Identify and correct typographical errors, punctuations errors, spelling and formatting inconsistencies.

Perform quality assurance in both hard copy as well as online to validate compliance with client specific templates, standards and styles.

Disseminate errors identified to respective Document Specialists through a defined process.

Capture and record errors identified in the Rating Analysis report.

Ensure projects are handled to the highest degree of precision, keeping in mind client specifications and deadlines with highest standards of accuracy and quality.

Strictly comply with company policies, guidelines and standard operating procedures.

Document Specialist

Complete all assigned jobs as per committed time accurately as per client service level agreement.

Raise any discrepancies in client supplied data with Quality Controller and shift Client Manager for appropriate client clarification.

Keep superiors proactively informed of any delay in delivering job over internal committed time.

Responsible in converting client supplied WP Files to EDGAR only HTML format and Excel File into HTML Format.

Converting PDF File into HTML Format and edit XML File using MS Application. Graphic Creation of PDF File to JPEG (using Adobe Photoshop).

May 2004 – Oct. 2008

Oct. 2002 – Oct. 2003

Validator/Data Encoder

Datamine Corporation – 18/F Export Bank Plaza Bldg. Makati City 1200, Metro Manila

Read and analyze lease documents. Captures key information from such leases based upon client-specific criteria.

Summarize important provisions as well as discrepancies in the contracts leads.

Performed quality check to all the claims processed by other Document Specialists.

Finding, Checking, and Correcting all possible errors committed during the IP (Initial Process) process within a merged file.

Responsible in performing different production task.

Ensures that the data produced meet the quality and quantity of the company.

Analyze all the documents to determine what the data to be processed assess.

Evaluate project manuals code and check documents are specified in the project manual.

Waiter/Service Staff

LVV Food Corporation – NAIA Terminal II Pasay City, Metro Manila

Present the menu and answering queries about the menu.

Take orders and presenting the orders to the appropriate location.

Dish out all the dirty dishes has been cleaned away coffee or any food has been offered.

Ensures that the entire dining are clean and presentable before, during, and after each shift.

Performs other duties and responsibilities assigned from time to time

Entertained guests.

Dec. 1999 – Jun. 2000

Service Crew

Winning Food Corporation (Jollibee) – CCP Complex Pasay City, Metro Manila

Taking orders, serving the same time and presenting the bill to the counter, right after to get any order of the customer.

Suggestive selling products.

Answering queries about the menu.

Performs as a delivery man.

Observe in store rules and regulations.

Ensures that the entire dining are clean and presentable before, during, and after each shift.

Education

2000 – 2002

Micro-Computer Technology

Philippine Science and Technology Centers – Bacoor Cavite

1994 – 1998

Parañaque National High School – Baclaran Annex, Parañaque City

1988 – 1994

Guadalupe Elementary School – Guadalupe Coron Palawan

Other Skills

Knowledgeable in computer such as: MS applications, Windows Set Up/Installation and Troubleshooting

Proficient in Spoken and Written English, Tagalog.

Personal Information

Date of Birth

April 14, 1981

Place of Birth

Coron, Palawan

Height

5’8”

Weight

75 kg.

Citizenship

Filipino

Religion

Roman Catholic

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