Supervisor, Clerical

Professional Summary

Skills

Work History

MONIQUE ANDERSON

**** ****** ******, **********, ** 21227 (H) 443-***-**** *********@*****.*** Organized Supervisor with 3 years of experience supervising employees. Delegated assignments in order to promote the efficiency of all facets of company processes. Knowledgeable in the implementation of management tactics. Able to resolve conflict resolution . Highly effective and has the ability to multi-task. Dedicated, hardworking supervisor offering a background enforcing policies and developing procedures. Engaging and pleasant personality with the ability to monitor work quality, provide excellent training and maintain a clean, safe work environment. Time Management

Detail-oriented

Proficient in AS400 system

Verbal/written communication

Filing systems

Motivated team player

Skilled problem solver

Goal-oriented

Quick learner

Excellent work ethic

Cash handling and management

File Clerk, Lead, Supervisor 05/2008 to 04/2018

PDP Group, Inc. – Cockeysville, MD

Provided instruction, trained new employees, coaching and motivation to all employees during the shift. Communicated clear expectations and goals to each team member. Answered and directed calls to appropriate individuals and departments. Actively pursued personal learning and development opportunities. Entered data promptly and efficiently on spreadsheets daily. Delegated work flow to employees.

Handled daily heavy flow of paperwork and cooperated with the management team. Participated in physical work when short staff.

Interviewed potential new hires.

Developed and worked with the management team to implement new procedures and processes. Tax Preparer 01/2012 to 04/2018

Home Office – Halethorpe, MD

Maintained complete records of client tax returns and supporting documentation. Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits. Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions. Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Generated reports detailing various metrics and account information. Prepared documents, reports and presentations using advanced software proficients.

Researched topics and completed due diligence to resolve issues in a timely manner. Prepared tax returns according to government guidelines, filed extensions, tax planning calculations and write-ups for Education

all types of organizations, including individuals. Security Guard 04/2007 to 05/2008

Securitas Security Services USA – Woodlawn, MD

Verified each individual's right to enter restricted areas and denied access to unauthorized persons. Checked all baggage using X-ray machines, metal detectors and Garrett wands. Noted and followed up on any unusual behavior.

Delivered accurate verbal and written reports to company personnel. Monitored security camera system day and night to protect lives and property. Processed and logged accurate and detailed incident reports. Customer Service Representative 08/2006 to 04/2007 Walmart – Towson, MD

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Routinely answered customer questions regarding merchandise and pricing. Answered calls daily by addressing customer inquiries, solving problems and providing new product information. Learned, referenced and applied product knowledge information. Directed calls to appropriate individuals and departments. Greeted customers entering the store to ascertain what each customer wanted or needed. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. High School Diploma: 2005

Lawrence Paquin High - Baltimore, MD

Medical Billing 2008

CCBC - Essex, MD

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