Medical Office

Amanda J. Evans

**** *********** ***** *Powder Springs, Georgia * 30127 * 678-***-**** * *************.**@*****.***

Summary

Articulate Self-starter and Team player, dependable and trust-worthy with the desire to help others and make a difference. Vibrant personality, who exhibits professional telephone and email skills. Results oriented office Administrator along with skills in translating and comprehending medical orders. Strong interpersonal skills in building relationships with internal and external patients/customers/vendors.

Highlights

●Benefits Administration

●Process monthly invoices for Carriers

●Process Improvement

●Employee Relations

●Ensure Legal Compliance with all applicable employment laws, Erisa, and HIPAA regulations

●Personnel Management, policy & procedure manuals development

●Report and spreadsheet preparation

●Data systems, MS Office Management, MD site, Nuesoft, Sevocity, and Streamline MD

●Customer relations and events coordination

● Medical coding

●Insurance billing/coding

●Insurance verification and precertification

Experience

January 2016 – March 2018 – Benefits Coordinator, Arrow Exterminators, Atlanta, Georgia

●Assisted the Director of Benefits in the management of the company’s Health and Retirement Benefits.

●Assisted all Arrow Team members by supporting then in the area: Open Enrollment for insurance products, 401(k), leave of absence, and other benefit related tasks.

●Gathered information for Benefits quoting and worked with carriers to ensure proposals and quotes are accurate.

●Coordinated communication with key Executive personnel throughout the entire implementation process.

●Answered phones for the HR Benefits team and responded in a timely manner.

●Provided support for entire company during Open Enrollment using the HRIS (Paycom).

●Prepared employee communication documentation on how to enroll during OE.

●Maintained and updated employer benefit files and benefit database.

●Replied to orders for dependent medical care for Child Support purposes.

●Coordinated Leave of Absence Administration, which included: Short-term Disability and FMLA tracking

●Responsible for Medical Leaves: FMLA/ADA (American with Disabilities)/Workplace Accommodations.

●Partnered with the Worker’s Compensation/Risk Management Division involving employee W/C issues.

●Participated in meetings to describe, explain, and respond to questions regarding benefits programs.

●Coordinated company Wellness/Initiative Programs to include: Breast Care Awareness/Flu Shot, 401K Plan Initiatives, and Annual Steps to Wellness Family Fun Day.

●Reported issues to Service Center Mangers.

August 2005 – December 2015, Office Manager, Atlanta Interventional Institute, Smyrna, GA

●Support team of five employees. Develop personnel performance plans and ensure HIPPA privacy and security requirements. Implementing staff Performance Improvement Plans.

●Counsel and navigate patients through the Uterine Fibroid Embolization process. Schedule Radiology procedure and verify authorized insurance benefits.

●Coordinate work flow between related offices and coordinate health fairs.

●Maintain database for sales force productivity reports.

June 2000 – August 2005, Small Group Sales Coordinator, Humana Insurance Company Atlanta, Ga

●Provided office support, assisted with logistics, ordered and organized materials.

●Reviewed business group enrollment information.

●Communicated medical conditions to underwriting and updated quotes.

●Updated underwriting database.

●Coordinated meetings, appointments, travel arrangements and travel expense reports.

●Prepared Power Point. Products and maintained organization charts.

Education

May 2011- Associates of Arts/Liberal Arts; Saint Leo University: October 2007 - Medical Office Diploma; North Metro Technical College

Affiliation: Member of Technical College Honor Society.

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