Heather Bowne
*** ******** **** ******, *******, AL
ac5wrv@r.postjobfree.com
Summary:
Three years of experience and recent training and focus in the administrative assistant/receptionist area, using my organizational and interpersonal skills. Outstanding written and verbal communication skills. Experience with marketing and customer service.
Education:
Medical Administrative Assistant Certification (99 grade point average), Calhoun Community College, 2015
Completed basic courses and belonged to two honor societies (English and general honor society based on gpa), Calhoun Community College, 2011
Grissom High School graduate, 1996
Skills:
Microsoft Office applications
Scheduling software for H&R Block
Strong written and verbal communication skills
Outstanding customer relations skills
Marketing tasks
Employment History
Kohls (May, 2018-Current)
Customer Service Professional
During several reporting periods, led cashiers in achieving highest number of credit card applications.
Demonstrate versatility and adaptability by performing multiple tasks as cashering, customer service, and restocking and organizing merchandise.
H&R Block (Dec., 2014 – April, 2018)
Client Service Professional (seasonal position)
Achieved higher return rate of clients through marketing materials and activities.
Used apps to schedule client appointments; resolved client issues, using multi line phone.
Extracted confirmation information from the Internal Revenue Service (IRS).
Housekeeping Business (July, 1998 – Nov., 2014)
Owner
Self starter, pursuing customers and running a successful housekeeping business for a number of years.
J.C. Penney’s (Oct., 2008 – Sept., 2011)
Sales associate