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Customer Service Administrative Assistant

Location:
Madison, AL
Posted:
June 17, 2018

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Resume:

Heather Bowne

*** ******** **** ******, *******, AL

256-***-****

ac5wrv@r.postjobfree.com

Summary:

Three years of experience and recent training and focus in the administrative assistant/receptionist area, using my organizational and interpersonal skills. Outstanding written and verbal communication skills. Experience with marketing and customer service.

Education:

Medical Administrative Assistant Certification (99 grade point average), Calhoun Community College, 2015

Completed basic courses and belonged to two honor societies (English and general honor society based on gpa), Calhoun Community College, 2011

Grissom High School graduate, 1996

Skills:

Microsoft Office applications

Scheduling software for H&R Block

Strong written and verbal communication skills

Outstanding customer relations skills

Marketing tasks

Employment History

Kohls (May, 2018-Current)

Customer Service Professional

During several reporting periods, led cashiers in achieving highest number of credit card applications.

Demonstrate versatility and adaptability by performing multiple tasks as cashering, customer service, and restocking and organizing merchandise.

H&R Block (Dec., 2014 – April, 2018)

Client Service Professional (seasonal position)

Achieved higher return rate of clients through marketing materials and activities.

Used apps to schedule client appointments; resolved client issues, using multi line phone.

Extracted confirmation information from the Internal Revenue Service (IRS).

Housekeeping Business (July, 1998 – Nov., 2014)

Owner

Self starter, pursuing customers and running a successful housekeeping business for a number of years.

J.C. Penney’s (Oct., 2008 – Sept., 2011)

Sales associate



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