Management Customer Service

MOHAMED NAFIEK SHERIFF

Mobile: 009**********/009**********

Email: ********@*******.***

Skype : sheriffn1

SUMMARY

High-performing individual with extensive experience in delivering superior results. Proactive and reliable, with a meticulously detail-oriented and organized nature.

Highlights

Service Delivery Management

Royal household management

Hotel & Hospitality Management

People & Organizational Management

Office & Travel Management

Facility Services Management

Food Services Management

Housekeeping Management

Experience Summary

Personal Butler/ Housekeeping Coordinator ( Palace of HH Sheikh Hamdan Bin Zayed Al Nahyan 2010 – 2015)

Responsible for overall management & smooth operations of the complete royal family household.

Always maintaining very high level of confidentiality, attention to detail and available around the clock for the job.

Managing and coordinating all the duties during overseas travel

Leading and managing staff members in the royal household.

Appointment scheduling, answering calls, handling queries and calendar & electronic diary management.

Managing the fitness centre and spa activities of the royal household.

Managing schedules, bank accounts & credit cards and paying all bills.

Overall management of F&B and housekeeping functions.

Assisting the Senior Management to operate the royal household smoothly.

Property & Facilities management, coordinating all property & facility maintenance requirements.

Recruiting household staff and responsible for their performance reviews.

Managing & Coordinating with chefs, drivers, cleaners, house stewards and other private household staff and ensuring all their duties are completed on time.

Negotiating with external customers, vendors and suppliers

Hands on experience in vehicle management and yacht management.

Good knowledge of running a kitchen, working closely with the head chef to ensure menus are planned and produced as per required standards and food is delivered efficiently.

Responsible for managing the administration function.

Event Planning & management.

Handling Royal & VVIP guests and knowledgable in Middle Eastern culture and values.

Experience in dealing with Ultra High Network Individuals.

Experience in working with Royals, VVIP’s, government officials, ministries & institutions.

Excellent knowledge on luxury products & brands.

Handling all purchases for the household.

Coordinating all projects and executive meetings.

Correspondence preparation and maintaining confidentiality.

Responsible for transport, vehicle insurance & registration & logistics management.

Responsible for safekeeping and monitoring of assets.

Arranging the day to day activities for the royal household.

Budgeting, forecasting and petty cash & expense management and financial management.

Stock & inventory Management.

Staff scheduling, training & development and experience in dealing with people with different backgrounds, cultures and nationalities.

Responsible for the royal household security.

Managing the royal wardrobe and responsible for personal belongings.

Coordinate all personal shopping itineraries for the royal family.

Care of silver, china, antiques and other specialist items.

Booking and sourcing tickets to various shows and restaurants in the home country as well as abroad

Assistant Housekeeper (Palace of HH Sheikh Hamdan Bin Zayed Al Nahyan 2007 – 2010)

Holding meetings with Housekeeping staff to discuss their job functions.

Listening to, understanding, and clarifying any concerns. Inspecting the cleaning and servicing of household.

Handling all staff members effectively & efficiently.

Approaching the royal family and VVIP guests in an attentive, friendly, courteous and service-oriented manner.

Making sure that all the rooms have appropriate supplies and linens in them.

Maintaining confidentiality at all times.

Ensuring that the full household is cleaned on a daily basis.

Supervising the disposal of trash and waste.

Directing housekeeping staff to ensure a high standard of cleanliness in all areas.

Delegating work to meet business objectives and goals.

Maintaining a high standard of personal appearance and grooming.

Training and development new housekeeping staff.

Conducting performance appraisals for direct reports.

Maintaining an inventory of housekeeping supplies.

Complying with all health and safety standards.

Maintaining key control.

Organized and implemented a cleaning stocking system to ensure safety

Used and disposed properly of hazardous cleaning materials and equipment

Conducted daily safety checks of equipment and materials to ensure the highest safety.

Hospitality

Knowledge of Food Safety regulations and standards.

Develop detailed knowledge about the hotels staff, service and hours of operation.

Handle Guest efficiently and in a friendly, professional manner.

Familiar with the all kind of Hotel Events and Promotions.

Very Familiar with Front Office, House Keeping Department etc. while working in Food & Beverage Department.

In-depth ability to select, train, evaluate, motivate and discipline as needed.

Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.

Strong working knowledge of all F&B, Housekeeping & administrative functions.

Remarkable ability to lead, guide, direct, develop and motivate people at all levels.

Strong written and verbal communications skills.

Excellent interpersonal, customer service, team building and problem solving skills.

Uncommon ability to calmly handle difficult situations.

Dealing with short term & long term guest issues. .

Participating in off-hotel trainings and assignments.

KEY SKILLS

Leadership Skills

Time management Skills

Organizational & analytical skills

Knowledge of protocol & etiquettes

Computer Skills

Vendor & project management skills.

Negotiation Skills

Food service management

Phone Etiquette & telephone skills

Valeting Skills

Linguistic Skills

English – Very Fluent

Sinhala - Native

Arabic - Fair

Hindi - Fair

PROFESSIONAL DEVELOPMENT

Strong working knowledge of MS Office Suite & MAC.

Health & Safety Awareness.

First Aid training

PROFESSIONAL EXPERIENCE

Position : Coordinator/Personal Butler & Assistant Housekeeper

(August 2007 – August, 2015)

Organization : Palace of H.H Sheikh Hamdan Bin Zayed Al Nahyan,

Abu Dhabi, U.A.E

Position : Management Trainee (Jan 2004 – November 2004)

Organization : Hilton Hotel, Newark, California, USA

Position. : Butler (October 2002 – November 2003)

Organization. : Palace of H.H Sheikh Abdullah Bin Zayed Al Nahyan,

Abu Dhabi, U.A.E

Position : Housekeeping & F&B Department (Dec 1998 – September 2002)

Organization : Crowne Plaza Hotel, Abu Dhabi, U.A.E

Position : Housekeeping, Bell Desk & F&B Department (October 1996 –

November 1998)

Organization : Holiday Inn, Abu Dhabi, U.A.E

Position : Hotel Trainee (November 1994 – September 1996)

Organization : Lanka Oberoi Hotel, Colombo, Sri Lanka.

EDUCATIONAL BACKGROUND

G.C.E. (Ordinary Level) Examination – 1989/90 (Sri Lanka)

Successfully completed a Certificate course in Food & Beverage, Housekeeping, Front Office at SLITHM Colombo, Sri Lanka - 1991

(Passed the specified Practical assignments & final Examination.)

PERSONAL DETAILS

Date of Birth: 14th August 1973

Nationality: Sri Lankan

Height: 5.11”

Weight: 74kg

UAE Driver’s License No: 2173695

REFERENCE

To be submitted upon request.

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