OBJECTIVE

Seeking a Healthcare Business Analyst position where I am keen to see my academic research qualifications and business analysis experience translate to making a difference to the people and organization I work with.

PROFESSIONAL SUMMARY

Over 10 years of experience in various scientific fields teaching, analyzing pharmaceutical drugs, working with a team in constructing a programmed reactor and writing scientific documents.

Over 7 years of experience as a Business Analyst in writing documents for pharmaceutical and healthcare industries.

Documenting requirements, functional and business, use-case documentation for healthcare industries.

Experienced in using software development lifecycle process (Agile and Waterfall).

Experienced in UML and Process modeling using Use Case Diagrams, Activity and Sequence Diagrams.

Skilled in drawing wireframes diagrams (using MS Visio, Axure, JustInMind prototype and MS Paint) to prototype the business requirements to provide easy understanding of the application to SME's, Developers, Testers and Quality Analysis professionals.

Good experience in conducting Joint Application Development (JAD) sessions through interviews and workshops with subject matter experts and business users.

Experienced in conducting GAP analysis, SWOT analysis, User Acceptance Testing (UAT), Risk Analysis and mitigation plan and Cost benefit analysis.

Experienced in conducting trainings for the users and demonstrations of products to the customers.

Knowledge of Electronic Medical Record (EMR) / Electronic Health Records (EHR) modules and process flow.

Well versed with the various types of health insurance programs such as: Medicaid, Medicare, PPO (Preferred provider organization), HMO (Health maintenance organization), Medical Management Information Systems (MMIS), diagnostic codes and claims process

Strong knowledge of Health Insurance Portability & Accountability Act (HIPAA) transactions, Electronic Data Interchange (EDI), Implementation and knowledge of HIPAA code sets, ICD-9, ICD-10 coding, HL7 and experienced with the standard claim forms.

Presented several documents and Use Cases for multiple transactions and worked with medical transactions like 837P, 835, 270, 271 (both inbound and outbound) transactions for ongoing industry projects.

Good knowledge of SQL, SQL Management Studio, Tableau, Data Modeling, XPS simulation software, SPSS analysis, XML, HTML and Web Media Marketing.

Knowledge of manual testing methods and quality center (QC) tools to create the traceability matrix for projects as a business analyst and the use of Waterfall and SCRUM methodologies.

Well experienced in the use of JIRA and Confluence in linking the user stories, defects and tracking the team planning and progress of the project during the requirement change phase of a project.

Experienced in Sprint Planning, Backlog grooming as a Scrum Master and communicating with stakeholders and the team simultaneously during the projects.

Experienced in handling a project from the beginning until production and acted as a liaison between offshore and onshore teams.

Experienced in documentation compliant with regulatory requirements for ANDA filing.

Participated in FDA audits in pharmaceutical industry

Extensive experience in handling XRD, SEM, and many analytical instruments

Experienced in inter-collaborative LIMS software usage for a lab in collaboration with other industrial laboratories

Experienced in XPS, TEM and polymorphic analyses of chemical compounds in solid and liquid phases.

Extensive experience working with MS Word, MS Power point, MS Excel, Outlook, Share Point.

Have been a proactive lead and mentored other business analysts and performance testers.

Hands on experience in method development and SOP preparation for pharmaceutical drug compounds.

A motivated, committed, quick learning, detail-oriented independent and a team player with good communication, analytical, leadership, interpersonal and problem solving skills.

Authorized to work in the US for any employer

TECHNICAL SKILLS

Tools

Microsoft Visio, LIMS, JIRA, Confluence, Webex, Snipping tools, Kanban

Rational Tools

SharePoint

Databases

Oracle Express, SQL Management Studio Server

Methodology

Agile/Scrum, Waterfall, RUP, SDLC, UML

Web Design

HTML, XML

Front end tools

Axure, JustInMind Prototyper

MS Office Tools

MS Outlook, MS Word, MS Excel, MS PowerPoint

Operating Systems

Windows 98/2000//XP/ 7

PROFESSIONAL EXPERIENCE

Business Analyst

Change Healthcare Company, Atlanta GA June 2017-Present

Change Healthcare is a healthcare technology company that offers software, analytics, network solutions and technology-enabled service. The company occupies a unique interconnected position serving providers, payers and consumers. The company manages claims, value-based payments, appropriate patient access, consumer and member engagement.

Roles and Responsibilities

Worked on all insurance types (Auto, Health, Workers Comp, General Liability) and handled Claims Submissions, Claims Billing and Payments.

Interacted with customers from Payer and Provider Sections in gathering requirements and creating a process for the claims submissions of the UB-04, HCFA 1500 forms and in tracking the invoices for payments for insurances.

Handled the product all the way from the beginning till production after complete testing.

Performed Requirement Analysis by gathering functional and non-functional requirements based on interactions with the product owners & stake holders and document analysis.

Extensively used JIRA and Confluence to create user stories, link the documents, trace the requirements, track the team time planning, check the defects, communicate with the team of developers, testers, manager and stakeholders, record and handle meetings and meeting notes.

Facilitated pre-scoping and scoping sessions with all relevant stakeholders.

Utilized MS Visio, Prototyper tools in order to create prototypes and mockups for the product to explain clearly to the stakeholders the product avoiding any ambiguity

Experienced in working with SQL and JIRA queries in order to search in the database and dashboards.

Extensively used Outlook and Webex for communications with product owners, managers and the team members.

Conducted Daily Standups in the Agile methodology for Sprint Planning, Pointing poker sessions for story points and sprint velocities to prioritize the tasks for each Sprint and Backlog Grooming with product owners.

Presented demos and conducted training sessions for users, testers and product owners frequently to explain the product.

Participated in discussions with higher management for changes in implementation processes and provided valuable suggestions.

Have extensively participated in Scrum Master Training sessions, workshops for backlog grooming, Agile methodologies, interactions with other Scrum Masters and discussions for improvements in the process.

Extensively carried out UAT, auditing of the product, helped testers with validating automation test scripts and in validating test scenarios for both developers and testers.

Coordinated with onshore and offshore team members with great interpersonal and communication skills during the project period.

Environment: MS Visio, JustInMind, Axure, SQL management Studio, MS Office tools, JIRA, Confluence, Outlook, Windows.

Adjunct Faculty,

Gwinnett Technical College, Atlanta, GA Aug 2016-April 2017

Taught General Chemistry for undergraduates including practical laboratory chemistry for two semesters in two different campuses.

Interacted with other faculties in creating and developing a curriculum for each semester and prepare question banks.

Business Analyst

DEAN Health Plan, Madison WI Aug 2015 -Jun 2016

Dean Health Plan is one of the largest and most diversified HMO’s in the Midwest. It maintains a position of leadership in insurance services through a physician-led integrated health system.

Roles and Responsibilities

Performed Requirement Analysis by gathering functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis, represented them in Requirements Traceability Matrix (RTM).

Worked on System Integration (X12 EDI-HIPAA-835) with Health plans eligibility and claim (ICD 9 and 10 codes) and HL7.

Performed Stakeholder Analysis to identify key players for project success and stakeholder management to communicate effectively with the right stakeholders.

Presented several documents and Use Cases for multiple transactions and worked with medical transactions like 837I, 837P, 835, 270, 271 (both inbound and outbound) transactions.

Drafted Business Requirement Documents, validated business requirements with project stakeholders and conducted walkthrough meetings.

Facilitated JAD sessions and scheduled meeting with developers and testers to collaborate resource allocation and project completion.

Provided implementation assessment for UML and MS Visio

Experienced working diverse queries with SQL.

Participated in providing user training, conducting user acceptance testing (UAT), recording and resolving issues and validating test scenarios with business users.

Assisted in entering and updating Issues (Stories, and Tasks) onto JIRA Agile application.

Environment: MS Visio, UML, SQL, Quality Center, MS Office tools, JIRA.

Technical Writer/Business Analyst,

Projectsdeal – Maharashtra, India May 2010- April 2014

The project involved documentation of business needs and report in timely manner based on regulatory reports using ANDA filing regulations. Different projects were handled during this time based on Medical Industry, Biochemical, Pharmaceutical and chemical industries.

Responsibilities:

Documented extensively in regulatory reporting using ANDA regulations.

Extensive experience in communicating with stakeholders to obtain requirements, working with a team in order to complete the requirements in time.

Experienced in requirement elicitation and creating requirement documents (BRD/FRD/use case /flow diagrams).

Conducted gap analysis and identified potential solutions.

Worked on RFP (Request for Proposal) and Procurement.

Reported the project status on regular basis to client and end users.

Created analytical reports for the internal clients as per specifications received from them using information in specific databases.

Completed analysis to provide insight into business solutions.

Engaged in business initiatives to ensure that the impact of changes will be measurable.

Coordinated with the Onsite partners and Manager regarding the different report requirements of clients.

Performed quality checks on the report generated before sending it across to the clients both internal and external.

Environment: Windows, MS Excel, MS Office

Research Scientist, Catalysis and Synthesis Division,

The Dow Chemical Company, India Aug 2007 to April 2009

Responsibilities:

Worked on inorganic, physical and organometallic catalyst synthesis, characterization and evaluation by catalytic reactions.

Deep expertise in qualitative and quantitative analyses using instruments like UV-DRS, DRIFT (FTIR), TGA, DSC, XRD, SEM, TPR, TEM, XPS, NMR (1H and C13), BET surface area, chemisorption measurements and online GC.

Significant experience in patent documentation, disclosures and writing industrial research reports.

Experienced in LIMS software in collaboration with other industrial laboratories.

Experienced in constructing a programmed catalytic reactor (PCR) in the laboratory along with other team members.

Lecturer, Department of Chemistry,

Abeda Inamdar Senior College for Girls, India Aug 2005 to May 2006

Taught undergraduate and graduate level courses in quantum chemistry, physical chemistry, bio-inorganic chemistry, electrochemistry, algorithms and computational chemistry.

Research Scientist, Analytical Development

Ranbaxy Research Laboratories, India Sep 2003 to Feb 2004

Roles and Responsibilities:

Analyzed pharmaceutical compounds using IR, XRD, DSC, GC, mass spectroscopy (MS) and microscopy.

Carried out quantification experiments manually both using IR and XRD and studied polymorphism.

Experienced in regulatory documentation of pharmaceutical compounds and attended FDA Audits.

Faculty, Department of Chemistry

University of Connecticut, Storrs, CT Nov 2002- May 2003

Taught undergraduate and graduate level courses in inorganic and physical chemistry.

Taught the organic chemistry practical component for a semester.

EDUCATION

Post-Doctoral Research University of Connecticut, Storrs, CT 2002-2003

Doctorate in Chemistry (Ph.D.) IITM, India 1993-1998

Masters in Applied Chemistry, CEG, India 1991-1993

CERTIFICATIONS

IIBA Certified Business Analyst, specialized in Healthcare Systems (Yes-M Systems, Atlanta, GA)

Completed a diploma certification course on GMP: Documentation and Record Keeping.

Completed a diploma certification course on ICH-GCP: Introduction and Guidelines

Obtained online certification on “Critical thinking and analysis”.

Ongoing certification for Scrum Master and PMP

Completed an online certification course on ‘Data Analytics: SQL for newbs, beginners and marketers’ on Udemy.com.

Completed an online certification course on ‘XML-for absolute beginners-create validate and transform XML’ on Udemy.com

AWARDS AND ACHIEVEMENTS

Recipient of a national scholarship for the entire duration of my Ph.D. program. This scholarship is awarded for meritorious performance in the Graduate Aptitude Test for Engineering (GATE).

Received a cash award for a paper presented at a national rubber conference in 1992 at College of Engineering-Guindy (CEG), Chennai.

Certified first-aid trainer and trained in executing CPR as well.

Trained in communication and presentation skills, cross-cultural collaboration and situational self-leadership.

Trained in Good Laboratory Practices (GLP) and documentation of reports for safety and compliance.

PUBLICATIONS

Have several International and National Journal Publications as the first author. Participated in the National conference in Catalysis Symposium in NCL, Pune, held in Jan 2009 from Dow Chemical International Pvt. Ltd.

References will be provided on request.

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