Adam W. Heffner

***** ***** *** ****, ** ***** 248-***-**** ac5wlo@r.postjobfree.com

OBJECTIVE

To increase my responsibility and experience utilizing new education and certifications.

EDUCATION

Bachelor of Arts in Political Science & Criminal Justice, May 2010, Saginaw Valley State University, Saginaw, Michigan

Minor: Forensic Computer Science

Honors: Dean’s List; Sigma Pi Alumni Scholarship

IT related classes: Micro Computer Software, Intro to Computers and Programming, Computer Programming I, Cyber Crime, Computer Forensics I, Computer Forensics II.

COMPUTER CERTIFICATIONS: PROJECT MANAGEMENT CERTIFICATIONS:

CompTIA Network+ ITIL Foundation

CompTIA Security+ Working toward Six Sigma Green Belt

CompTIA A+

COMPUTER EXPERIENCE

Windows 95, 98, 2000, XP, Vista, 7, 8, 10

Microsoft Office Packages, Project 2016

IBM I Series

C++ and Visual Basic programming

WORK EXPERIENCE

Nov. 2017 Present IT Project Coordinator, Art Van Furniture, Information Systems Department, Warren, MI

Facilitate constant communications between all stakeholders and team members.

Track and document all project related action and communication.

Ensure projects follow DMAIC methodology to complete efficiently and effectively.

Champion thorough documentation of processes targeted to specific audiences.

Nov. 2015 Nov. 2017 IT Helpdesk, Art Van Furniture, Information Systems Department, Warren, MI

Monitor phones, email and internal ticket system for help requests.

Troubleshoot hardware and software to resolve issues or escalate when necessary.

Perform initial configuration and maintenance updates on equipment and software.

Document best practices and policies for internal knowledge base.

Create and administer user accounts.

June 2014 Oct. 2015 Accounts Receivable Specialist, Cash Processing, Beaumont Health System, Patient Financial Services, Troy, MI

Accurately input payments and rejections to patient accounts manually and electronically.

Identified duplicate or incorrect billing.

Maintained electronic copies of all bills and explanations of benefits.

Analyzed payment transaction reports and corrected errors.

May 2013 June 2014 Contingent Laboratory Assistant III, Microbiology, Beaumont Health System,

Royal Oak Hospital, Royal Oak, MI

Recipient of the Beaumont Health Systems Service Excellence Award

Maintained safe and sterile work environment and procedure.

Identified and corrected order errors.

Setup and prepared all specimens for testing.

Received and labeled all microbiology specimens from inpatient and outpatient

locations.

Apr. 2012 June 2014 Contingent Data Technician, Cashiering, Beaumont Health System, Royal Oak Hospital, Royal Oak, MI

Accurately input data for the hospital General Ledger.

Maintained and reconciled daily and month-end Hospital financial deposits.

Maintained hospital cash register systems and user access.

Balanced cash drawers for various locations.

Reviewed and corrected Cash Register input.

June 2011 Mar. 2012 Technology Page, Butman Fish Library, Public Libraries of Saginaw, MI

Assisted Patrons with various computer-related problems.

Supervised usage of Adult Computer Section.

INTERNSHIP EXPERIENCE

May Aug. 2012 Intern: The Saginaw County Democratic Party

Created draft possible district map for 2010 redistricting.

Door knocking, event coordination, research including use of the Michigan VAN.

Jan. Apr. 2010 Intern: The Rossman Group

Assisted in event coordination, research, extensive writing letters to the editor and editing, proposal development.

Aug. Dec. 2009 Intern: Governmental Affairs Michigan Pharmacists Association

Participated in analysis of legislation, authored a news article, and partook in committee meetings and meetings with congressmen

Created maps of House districts containing pharmacy information specific to each State House and Senate district, and completed general research.

May Aug. 2009 Intern: State Representative Ellen Cogen Lipton, 7th District Michigan House

of Representatives

Research regarding subcommittee assignments, authored news publications and

responded to constituent communications.

HONORS & AWARDS

November 2013 Beaumont Health Systems Service Excellence Award

April 2006 Sigma Pi Emerald Award

April 2005 Sigma Pi Alumni Scholarship

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