Service Manager

Frank Jozwiak

*** *** ***** **** *** L. Westerville, OH 43082 614-***-**** ********@*****.***

Professional Summary

Dedicated service manager with 20+ years of experience in service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on details. Expertise in business development and streamlining processes and systems.

Highlight Skills

Operations Management P&L Management Exceptional Time Management Negotiations Skills Inventory Management Excellent Sales Techniques

Professional Experience

Service Manager 09/2017 – Present

Equipment Depot Dayton, OH

Supervised regular processes of the service department including reaching service goals, customer relations, and team organization.

Implemented dynamic team process strategies that resulted in operational production growth and motivation.

Scheduled technicians to meet repair service appointments, assisting with daily work orders and routines.

Managed the day to day operations of the service department and helped the customer with service needs and questions.

Operations Service Manager 12/2016 – 06/2017

Advanced Mechanical Plus Lima, OH

Successfully managed the activities of 30 team member of technicians throughout Ohio, Michigan, Kentucky, Indianapolis, and Pittsburgh.

Managed and develop the Service staff, which includes hiring, terminating and disciplining of all employees.

Oversaw the development and launch of the Safety Program.

Evaluates staff to determine training requirements and provides on-the-job training and support to employees.

Established operational objectives and work plans and delegated assignments to subordinate managers.

Led the Service business by executing service strategies to achieve profitability, growth and market penetration.

Service Manager 06/2013 – 12/2016

MH Equipment - Grove City, OH

Managed the day to day departmental expectations with service coordinators, shop manager to promote maximum asset utilization and to ensure smooth and timely repair progression.

Directed, Mentored, Coached and trained a 28 plus team member of technicians.

Increased profits by 40% in one year through the restructuring of the business.

Exceed targeted results in customer retention, client expectations, sales and support service.

Designed a quality control program and implement standards to coach employees toward high performance and success.

Led the Service business by executing service strategies to achieve profitability, growth and market penetration

Store Manager 10/2011 – 06/2013

Goodyear Tire & Service Network Inc. Columbus, OH

Developed and obtained annual sales budgets by increasing profits more than over 30% and controlling the store expenses.

Hired to lead the turnaround of struggling retail store, overseeing cross-functional operations and teams in areas including production, warehousing, and logistics.

Implemented new marketing strategies, which resulted in 20% growth of customer base.

Cross-sold multi-services at a rate of 38%, upgrading customers to different plans and product packages.

Scored in top 10% of employees in the successful resolution of issues.

Helped drive sales goals and achieve monthly quota figures. Contributed to the annual sales of $1.0 million.

Assistant Service Manager 10/2010 – 10/2011

Honda Marysville Inc. Marysville, OH

Contributed to referral and repeat business by using strong customer service and problem-solving skills.

Maintained a 95% customer service satisfaction rating.

Exceeded targeted sales goals by 25%.

Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.

Developed and executed sales promotions.

Cross-sold multi-services at a rate of 45%, upgrading customers to different plans and product packages

Summary

Energetic management professional versed in business management, finance, and sales. Emphasizes process improvement to increase profits and customer satisfaction. Results oriented who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem-solving skills.

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