Customer Service Management

MARIE BRAZELA

**** ** ***** ******, ***** Miami, Florida 33167 H: 786-***-**** ********@***.*** Professional Summary

For decades, Mrs. Brazela has proven her e ffective leadership as concierge and security personnel in a 24/7 c are facility and residence. She is a problem-solver with e xcellent time management skills and customer service.

Education and Training

Associate of Science, U ltrasound 2004

ATI College of Health - Miami Gardens, Florida

Health care Customer Services

Honor student - Academic Achievement Award

Graduated Summa Cum Laude

Associate of Arts, O ffice Management 2002

Miami Dade College - Miami Florida

General Management

Coursework in Human Resources

Coursework in Health Services

Skill Highlights

Patience and self-discipline Time management ability Confident public speaker Relationship and team building Conflict resolution Effectively influences others

Professional Experience

Concierge / Security Dec 1994 to May 2018

Miami Jewish Health System - Miami, Florida

Mrs. Brazela basically served as liaison between m anagement, clinical staff and the community security officers. She greeted visitors and guests to the campus in person and or via telephone. She routinely patrolled and inspected the premises. Mrs. Brazela possesses good communication and computer skills that would be beneficial to Ocean Tower One. References:

Available upon request

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