Technical Writer Project
Resume:
Chris Hoak *** Cynthia Lane
Indian Harbour Beach, FL 32937
*****.*.****@*****.***
EXPERIENCE
REVANA/Bank of America, Melbourne FL
February 2017 - July 2017
Lead Generation
Outgoing call c ampaign a gent responsible f or setting appointments for business b anking u nit of Bank o f America. Bank of America, Pittsburgh PA and Remote
March 2002 - October 2016
Process Design Analyst
Responsible for developing and analyzing reporting; communicating change impacts to business partners; monitoring and reporting, in real time, key deliverables during release events; maintaining SharePoint project archive.
Operations Project Analyst
Responsible for developing process flows; researching, identifying and remediating procedural gaps; maintaining related reporting and process flow archive.
Procedure Writer
Responsible for writing procedures for all aspects of a mortgage servicing unit; probing, discovery and gap remediation; developing and maintaining database for tracking of approval and annual review; writing standardized customer correspondence templates; maintaining online access to procedure library.
Corporate T rainer
Responsible for developing and presenting training in a classroom setting; maintaining archive of presentation materials; developing and maintaining database for tracking hours of training for each associate; coordinating logistics for guest speakers.
BNY Mellon, Pittsburgh PA
January 1998 - March 2002
Procedure Writer
Responsible for writing procedures for a Trust organization; probing, discovery and gap remediation; maintaining system authorizations for Wire and Foreign Exchange limits.
SKILLS
Process Design
Process Improvement
Reporting
Gap Remediation
Technical Writing
Process Flow
Communications
Database Development
Presentation
Agile Methodology
Waterfall Methodology
Six Sigma Familiarity
EDUCATION
Penn State
January 1986 - May 1990
Bachelor of Arts
Advertising from the School
of Communications
HIGHLIGHT
Worked with a diverse team of
managers, contractors and
consultants providing change
and project support within the
Mortgage Document
Management Imaging
Program – a $100+ million
suite of strategic release
initiatives, spanning four
years of system and process
enhancements impacting four
domestic and overseas
operational sites.
Contact this candidate