Customer Service Representative

Michael Latuf, Jr.

**** ****** **** *****, *******, FL 33594

813-***-****

Qualification Summary

Proven capabilities in planning, organization and leadership

Experience with Microsoft Office - Word, Excel and Outlook

Excellent customer service skills - Trilingual (English – Spanish – Italian)

Extensive background in brokerage operations

Bloomingdale Pizzeria 2/2012 – 6/30/16 - Owner

Majority owner of a local Pizzeria, overseeing all operations

Customer Service – Interact with Customers to ensure complete satisfaction

Marketing – oversaw all marketing initiatives, from flyers/brochures to attending community events

Payroll – Balance daily, weekly and monthly finances

Inventory Control – kept track of all ingredients, making necessary orders

Fill-in Cook, Server, Delivery and any position as necessary

Citicorp, Inc. (2010 – 2012) - Senior Client Service Representative

Serviced a $40 Billion account (Blackstone Hedge Fund)

Transaction processing – trade order execution – asset reconciliation

Executed client instructions in an effective, efficient and timely manner

Sorted information for over 2,000 accounts

Followed compliance procedures and controls

Citicorp Inc. – Pricing Unit (2003 – 2010) - Senior Operations Representative

Ensured the timely and accurate pricing for securities

Managed all pricing functions and downstream system impacts and process flows

Maintained and improved customer satisfaction

Handled both internal and external queries in a timely matter

Education

Associates Degree – Business science – Taylor Business Institute, New York, NY

Operations – Margin 1 Certified – Institute of Finance – New York, NY

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