Project Manager Management

William A. Holscher 603-***-****

** ******* *****, ***** ***, Nashua, New Hampshire 03062 **********@*****.***

IT Leader Sr. Program Manager Sr. Project Manager IT Architecture

Entrepreneurial Spirit / Strategic Business Development / Technology & Product Integration / SaaS Cloud Implementation/ Operational Effectiveness

Core Qualifications

Corporate Growth & Development

Strategic Planning & Execution

Transformation Specialist

Product & Project Management w/ Outsourced Resource Management

Budget & Financial Accountability

Innovator

Technical & Regulatory Knowledge

Business Development with High Technical Acumen

Business Leadership in Technology Development

Innovative enterprise leader with transformational expertise in managing technologies to enhance functional capabilities. Entrepreneurial spirit with proven abilities in running a business unit, utilizing operational and strategic skill set to exceed goals in an autonomous corporate culture. Special abilities in overseeing business and enterprise technology operations, strategic planning and project and product management implementation, with an eye for future technological advancements, trends and economic developments. Adept at planning and managing technology implementations, application development and solution design. Expert in maximizing value from limited resources, by clarifying organization requirements, and developing and motivating a team both technical and non-technical. Highly transferable approach to deliver decision making models with right balance of firmness and flexibility to achieve business outcomes: top and bottom line growth, increased project success rate, aligned cross-functional priorities, and improved employee morale. Results consistently exceed expectations. Strong business, financial, technical and regulatory knowledge base, including extensive management consulting experience. Articulate communicator, with exceptional interpersonal skills to effectively lead and mobilize cross-functional teams to accomplish objectives and meet critical deadlines. Analytical, strategic, and conceptual thinker able to generate new ideas and initiate change.

Education

Masters of Business Administration (4.0 GPA), 2006

Capella University, Minneapolis, MN

Bachelor of Science - COMPUTER Information Systems, 2004

Mercy College, Dobbs Ferry, New York

Project Management, 2009

Boston University Corporate Education Center, Chelmsford, MA

Social Media

LinkedIn Profile: http://www.linkedin.com/in/williamaholscher

Website: http://www.WAHolscher.com

Professional Experience

W A Holscher Consulting Inc., IT Management Consultant - Nashua, NH 2009 – present

Consulting company specializing in assisting clients with Business, Information Technology, and Management performance improvement.

Clientele - Selected Project Achievements:

MA Executive Office of Education (EOE), SR. Program/Project Manager - Malden, MA 2012 – 2016

The MA Executive Office of Education (EOE) supports over 800 State Employees at 12 Locations, 80,000 Educators, 441 Districts, 2,000+ Schools with 15,000+ providers and over 1 million students.

Provided comprehensive program and project management in conjunction with architectural and process improvements, including selecting the replacement State SIF Vendor, architecting IT infrastructure upgrades, establishing district on-boarding procedures and implementing a new MA SIF vendor certification pre-requisite requirement with a full set of associated policies, standards, procedures and supporting documentation. I also implemented a vendor certification website for disseminating technical and certification information to all Commonwealth SIF vendors.

Vendor management responsibility for 12 district SIF/SIS vendors who had no direct contractual commitment to the State and instituted the first ever Vendor SIF Scorecard and five Star rating system to assist districts in evaluating their vendors performance.

Architected and deployed the first ever real-time event driven SIF implementation designed to handle the State’s 1 million students, 441 districts, 2000+ schools and 15 million daily events.

Project Manager responsible for the MA Statewide SaaS Student Information System (SIS) RFP, pricing guidelines, application product requirements and evaluation, vendor selection, Vendor management, and deployment. The six month initiative from RFP generation to deployment involved the specification of 1014 functional and 376 Technical requirements covering 64 school district operational categories. The Price per Student (PPS) costing model was a first of its kind in MA resulting in substantial district SIS cost savings which declined as more students utilized the Statewide Cloud based SaaS SIS Product. The original $11 PPS was reduced to $9 within the first full production year.

Responsible for the Executive Office of Education (EOE) and Department of Elementary and Secondary Education (DESE) Adult Education (SMARTT) application architecture re-assessment. The original proposal was for a sixteen man year custom State Legacy Application rewrite. I recommended moving the Adult Education SMARTT application to the recently deployed Cloud based SaaS Statewide Student Information System (SIS). The estimated customization costs were under 500K and within 180 man days saving the State between 2.5 and 3 Million dollars of development and support costs. I negotiated our annual price per student support to be based on the lowest contract tier rate established during the Statewide SIS RFP Contract negotiations.

Temporarily fulfilled EOE Chief Architect’s role by leading a new architecture group designed to improve overall IT operational effectiveness and technology adoption, consolidation and utilization. I was responsible for establishing the Enterprise Architecture Steering Review Board (EASRB) EASRB which had architectural, governance, and review authority over all EOE IT Policies, Guidelines, Standards and Procedures. I provided numerous architectural artifact templates for utilization by EOE including numerous IT position descriptions.

Evaluated, selected, and implemented Rational Method Composer (RMC) as our Policies, Guidelines and Standards static web page based artifact repository tool.

Provided extensive input and guidance in formulating the EOE SAFe (Scaled Agile Framework) implementation, PM, and Building Permit processes. The Building Permit Process was established to communicate application status, design, and architectural issues early in the project planning process. It has proven to be quite effective. I also contributed extensively to the EOE Rational Team Concert (RTC) utilization for SAFe process definition, integration, and adoption.

Project Manager and Scrum Master for Legacy Data Collections Support team implementing key application enhancements including DCO and Single District Period roll forward. The single district roll forward enhancement was previously considered impossible to attain requiring all districts to certify SIMS, SCS, and EPIMS before any could be rolled to next period. We also eliminated over 600 manual adjustments for period roll forward, including hard coded dates, periods, Org codes and other miscellaneous coding issues.

Project Manager responsible for Data Architecture oversight including ODS to Data Warehouse ETL integration and SQL to Oracle ODI (Oracle Data Integrator).

Marsh & McLennan, Sr. Project Manager - Hoboken, NJ 2011 – 2012

Global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. With 52,000 colleagues worldwide and annual revenue exceeding $10 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries.

Directed sixty local, virtual, and offshore resources as part of the core project team for the BASYS RMB Data Conversion and Integration Project. The initiative replaced a 28 year old AS400 system supporting all 67 US locations with a suite of Oracle application systems that will provide a modern and efficient Billing and Fiduciary platform. The data conversion and integration target systems that this project integrates are the Oracle Revenue Management and Billing (ORMB), Oracle Accounts Payable (AP) and Oracle Financial Accounting Hub (FAH). Additionally, the conversion project required new integrations with the Data Warehouse and numerous operational supporting applications.

Sr. Project Manager and General Manager responsibilities included resource management, full System Development Life Cycle (SDLC) responsibilities for; Planning, Analysis, Design, Development, Testing, Implementation for both Data Conversion and Integrated systems.

Reduced Integration and Conversion budget from $4.5 to $2.8 million while identifying 13 additional previously unknown interfaces during analysis phase. Personally assumed and eliminated PM duties for four direct reporting project managers originally identified in Project Organizational chart.

DPCIT, IT Management Consultant - Exeter, NH 2010– 2011

Digital Prospectors (DPC) is a boutique consulting firm that specializes in building teams of highly qualified Engineering professionals in the Embedded Systems market. DPC works with the Department of Defense (DoD) and many of company’s largest contractors and currently employs over 100 cleared engineers in this domain.

Provided management consulting for client management NH Staff Augmentation RFP review with subsequent proposal generation and submission

EFI, Director Software Engineering and QA - Lebanon, NH 2007 – 2009

Headquartered in Foster City, CA, with worldwide offices, EFI™ invents and delivers next-generation digital technology that brings brands to life for businesses globally.

Directed software development and quality assurance departments for a commercial-off-the-shelf Logic MIS product, within a matrix international environment, while providing functional, architectural and technical consulting to product management, sales, support, professional services and marketing. Accountable for COTS release planning with multi-application suite, e-commerce integration, and QA. Supervised international virtual teams comprised of 13 direct reports with over 200 indirect staff members.

Selected Achievements:

Facilitated add-on product and e-commerce integration including architecture, development, testing and deployment.

Authored and implemented new SDLC management processes and procedures including re-organized COTS product’s release management to align with new Alpha, Beta, General and Patch cycles.

Proposed and implemented a consolidated virtual development and QA integrated infrastructure reducing development, testing, and other operational costs by over 25%.

Engaged in general management responsibilities for office location including renovation, re-organization, maintenance facilitation, events planning and issue resolution.

Architected and deployed a multi-contacts CRM solution converging on the international OASIS standard while providing a single source, cross application, reusable component.

Retired Logic application suite while maintaining annual 14 Million dollar product licensing and maintenance support. Reduced staff by 80% while producing largest product general release encompassing over 800 enhancements, with an error rate of less than 1%.

Electric Insurance Company, Senior Project Manager Contract - Beverly, MA 2006 – 2007

GE Subsidiary a leading provider of personal and commercial lines insurance products. Established in 1966 specifically to serve GE employees, Electric Insurance extends its superior personal lines products and outstanding service to discerning consumers inside and outside of the GE community.

Managed complete system development life cycles (SDLCs) for projects and ensure compliance with all requirements and standards for design, development, integration, QA, reporting and monitoring. Completed all projects on time and within budget. Coordinated teams as large as 60 people.

Selected Achievements:

Senior Project Management responsibility for various project initiatives including business oriented property casualty, service delivery and IT infrastructure.

Consult PMO office on effective enterprise SDLC, CMM, standards including key technologies for Application Lifecycle Management, Integration, Reporting, and Monitoring.

Directed major mainframe environment expansion and upgrade project, implementing over weekend without availability of parallel test environment. No operational systems or applications effected with 50% improvement in processing efficiency and system availability.

Wrote and provided over 30 IT position descriptions to EIC management.

State of New Hampshire, IT Leader - Department of Safety Agency - Concord, NH 2005 – 2006

The Department of Safety was established by the New Hampshire Legislature in 1961 and consists of eight divisions: Motor Vehicles, State Police, Administration, Fire Standards/Training, Emergency Management, Emergency Communications, Fire Safety, and Safety Services.

Directed enterprise IT initiatives for 8 DOS divisions while supervising 22 direct reports, including three IT managers, 120 staff members and contractors. Administered $12 million capital/operations budget. Proposed and executed ROI analyses on multiple organizational change opportunities. Authored RFPs and contracts. Chaired and facilitated Steering Committee meetings. Evaluated and selected software for operational implementation. Defined technology and data-sharing opportunities with federal, state and county agencies.

Selected Achievements:

Assessed, recommended and acquired key net-centric technologies for SOA technical framework, Application Lifecycle Management, Integration, Reporting, and Monitoring.

Inherited an outdated process of system development with redundant systems and management of resources. Redefined Application Architecture to include SOA Integration including centralized LDAP security, Data Warehouse, Content Management, and other shared services. Realigned IT organization to support new application development methodology utilizing the Rational Unified Process (RUP) and supporting IBM tool suite.

Developed a matrix organization, resulting in reduced support and maintenance costs by 50% and increased functional data reporting capabilities 300% by implementing Business Objects and Crystal Reports.

Evaluated technology solutions for DMV Real-ID, State Police Records Management, and Computer-Aided Dispatch initiatives resulting in RFP’s totaling $6 - $8 million.

John Hancock Financial Services, Director Technical Architecture – Boston, MA 1998-2001

John Hancock Financial Services is a unit of Manulife Financial Corporation, a leading Canadian-based financial-services group serving millions of customers principally in Asia, Canada and the US. Manulife Financial ranks as the 12th largest public life insurer in the world and the third-largest in North America based on market capitalization.

Directed Corporate Technology Services (Technical Architecture Group), responsible for technology vision, application & technical architecture, project oversight and governance. Managed technical and application architecture processes, standards and permits. Evaluated vendor products and recommended technologies for implementation. Staff consisted of enterprise focused Technical, Data, Application and Infrastructure Architects.

Selected Achievements:

Architectural oversight responsibility for enterprise projects including multi-site, multi-language, multi-platform, N-tier, Internet, Intranet, Extranet, Mainframe, Client-Server, Net-Centric, internally constructed and externally purchased products. Projects included E-Commerce, B2B, B2C, CRM and ASP based initiatives.

Defined the appropriate technical frameworks used to build an application, assessing the environment design, software architecture, software tools, and development approaches. Enterprise wide consulting role on the use of technology for application and infrastructure initiatives, which includes evaluating vendor products, leveraging common services, adhering to architectural “road map” and maintaining System Development Life Cycle (SDLC) within current CMM certification level.

Provided application and database architecture consulting, enterprise data model standardization, code reviews, compliance reviews, and deployment strategies for project DBA(s), data modelers, developers and application support personnel.

Collaborated with business unit management, Technology/Business Consultants (Account Managers), the various IT functional areas, and outside consultants (Anderson, Oracle, IBM) to assess feasibility, determine costs versus benefits, prioritize projects, and develop and implement systems plans that address the information requirements of the business and adhere to established strategic business and systems objectives.

Architected Bangalore and Bombay India outsourced third party development infrastructure including remote source control, centralized testing, and release management. The outsourcing reduced average contract rate by 50%. Extensive involvement with requirements communications, change control management and SOW definition/monitoring.

Primary Architect for major Insurance Administration reengineering 5-year project ($50 million), which took legacy COTS product and re-platform application to client server thin client web enabled environment. Project consolidated 23 separate administration systems.

Recipient of 2000 corporate management achievement award.

WAH International, Software Developer & IT Management Consultant Cobleskill, NY 1985 – 1998

IT and Management Consultant focusing on enterprise technology development and deployment, management assistances, application process modeling, network design, technology purchasing, operational procedures and training. Provided comprehensive project and SDLC management.

Designed and developed an object oriented application development methodology Manufactured Component Architecture (MCA). MCA reduces application development by 50 % while standardizing application design and integration. Applications designed utilizing MCA can operate across vendor hardware and operating system platforms. Architecture is based on a functional component concept that allows cross application, data, and process integration allowing for immediate, “One Stroke” functional user movement between different applications “Gang Planking” all related information without the need for user intervention.

Clientele - Selected Project Achievements:

State University of NY (SUNY) at New Paltz College Auxiliary Services 1988 – 1998

Campus Auxiliary Services is a not-for-profit corporation located on the SUNY New Paltz campus. CAS is responsible for managing Dining services, Bookstore, and Meal Plans as well as other student Support Services.

Designed, developed and sold the College Auxiliary System (CAS) utilizing proprietary Manufactured Component Architecture (MCA). Implemented for SUNY New Paltz campus with seven thousand students. CAS suite included Accounting (GL, AP, AR, and Asset Management), Payroll (including ACH direct deposit), Integrated Program and Agency Accounting, Student Check Cashing, and Budgeting. Reduced administrative, operational and personnel costs while organization maintained a 10 % annual growth rate.

Consulted CFO and senior management while contracted as IT management resource to assistance with business application process models, network design, hardware and software purchases, technology planning, operational procedures, personnel training, and management reporting.

Lee Publications Inc., Palatine Bridge, NY 1987 – 1995

A publishing company that specializes in B to B trade publications and trade shows. Serving the agricultural, construction, commercial horticultural, material handling, solid waste and aggregates markets. Provides commercial printing, direct mail services, banners and other incentive/promotional items.

Created and sold the Publishing Processing System (PPS) utilizing proprietary Manufactured Component Architecture (MCA). Implemented for publisher of seven monthly trade and weekly penny saver newspapers with a combined work force of 260 employees. System applications included complete Accounting, Payroll, Budgeting, Pension Management, Insert Orders, Subscriptions, Mail List, Bulk Post Office Mailing, Distribution, Layout and Classified Billing. Publisher expanded from seven to 16 publications over an eight-year period and increased circulation 300 % without a single new hire in Accounting, Subscriptions, Mail List maintenance, and Layout Billing.

Consulted CFO while contracted for complete system development life cycle project management responsibilities including pre-planning, planning, analysis, design, development, testing, implementation and post implementation support.

Nash Inspections, Cobleskill, NY 1996 – 1998

Nash Inspections provided on-site home inspections for Major Property Casualty Insurance companies throughout the entire east coast region from Florida to Maine.

Sold and Developed the Insurance Inspection System utilizing proprietary Manufactured Component Architecture (MCA), for a northeast home inspection firm. System includes Inspection requests, Billing, Inspector scheduling and tracking, Remote request submission and Inspection Reporting. Organization utilized integrated system processes to handle approximately 1,000-2,000 inspections per month from over 100 contracted home inspectors.

LaSalette Shrine, Attleboro, MA 1995 – 1998

Catholic Shrine with extensive religious and retreat event schedules. Shrine has many religious holiday events, chapel, gift store, and cafeteria.

Designed, Developed and Sold the Association Processing System (APS) utilizing proprietary Manufactured Component Architecture (MCA), and installed for a Not for Profit organization. System included Accounting, Mail List, POS, Inventory Control, and Sales Analysis. Retail Gift store traffic exceeds 350,000 people during 8 week holiday period. POS system installed processed average sale in 90 seconds including credit-debit card charges and personal check validation.

Information System Services, Inc. (ISS), CEO, COO, CTO White Plains, NY 1981 – 1985

Information System Services (ISS) provided customized software solutions to premier corporate and organization clients. ISS provided complete system development life cycle (SDLC) deliverables including pre-planning, planning, analysis, design, development, testing, implementation and post implementation support.

Founded early stage software development organization without external funding while expanding client base of Fortune 500 corporations such as Union Carbide, Avon, Unisys, National Council of Churches, and establishing an organizational staff of 24 personnel.

Selected Achievements:

Contracted to develop the Unisys Corporation’s Hotel Management System Suite while consulting with beta site hotel management on central reservations (San Francisco and Hawaiian Islands) and property management system implementation. (Amfac Hotels –Grand Canyon) Unisys failed during their previous internal attempts at product development, over 11 years, with assistance from Cornell University Hotel Management resources. ISS delivered product suite in 10 months. Unisys Corporation product development group received our application functions with 3% error rate while their own internal development accepted 25% error rate during initial quality control verifications. Subsequently, Unisys Corporation analyzed and internally implemented a number of our development, and quality control standards.

Sold, Developed and Implemented additional systems;

oAvon Products - Import and Export system to track raw materials received and finished product distribution.

oUnion Carbide Battery Products Division (Eveready Battery) - EDI system for utilization by national retail chain stores for on-line real-time product orders and national product distribution.

oNational Council of Churches - Association membership, fund raising and mail list.

Certifications

PMI Project Management Professional – PMP #1306442

TECHNICAL SKILLS

Windows

UNIX

MVS

IMS

AWS

MCP

AZURE

SNA

BNA

CICS

TSO

TCP/IP

Java

J2EE

J2SK

JavaScript

C/C++

.Net

C#

LAMP

Assembler

COBOL

Visual Basic

PowerBuilder

Perl

JCL

Kshell

Cshell

Struts

Revolve

HTML

XML

Dreamweaver

FrontPage

Oracle

DB2

MSSQL

MYSQL

FileNet

DMSII

VSAM

ISAM

MS Office

MS Project

Visio

Lotus Notes

PageMaker

Dynamo

IIS

Harvest

Clarity

Tivoli

ESP

ETL

Rumba

Exceed

Forte

NAB

Homesite

ClearCase

ClearMake

Release Tool

CVS

Rational Rose

Requisite Pro

Purify

SAFe

RTC

Sybase

Informix

Informatica

Business Objects

Cisco

ERWin

ModelMart

PMBOK

Live Link

Best/1

LoadRunner

WebRunner

Teamsite

SQA Robot

TestTrack

Test Complete

Bugzilla

Kanban

Agile

PMO

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