Customer Service Medical Assistant
Resume:
MARY MURPHY, CMA, CPT
Hubert, NC 28539 (828
*************@*****.***
PROFESSIONAL HIGHLIGHTS
•8 years of experience in front and back clinical office
•Trained in the use of multiple computer software programs in the delivery of healthcare services
•Successful in learning and comprehending new systems and methods
•Currently certified in BLS
•Ability to make independent decisions in stressful situations
•Strong interpersonal skills and building rapport with patients
•Excellent written and verbal communication skills
•Experienced in medical terminology
MEDICAL QUALIFICATIONS
HIPAA and Universal Precautions/OSHA Appointment scheduling/Rescheduling, Medical Front Office Procedure, Typing (Accuracy 30 words per minute), Assisting with Specialty Examinations, Urinalysis, Vital Signs, Vein Puncture, Surgical Back Office Procedures, Sterilization, Pulse Oximetry, Health Insurance Verifications, Drug Testing and Screening, Patient Charting, Basic Microbiology, Basic Pharmacology, Basic Triage, Capillary Puncture, Disease Conditions, Hematology and Phlebotomy, HIV/AIDS, EMR, Infection Control, Laboratory Safety and Regulatory Guidelines, Medical Asepsis, Medical Back Office Procedures, Medical History, Medication Administration, Pathology & Kinesiology, Patient Charting, PT/INR'S,EKG'S
CERTIFICATION / EDUCATION
Certified Medical Assistant - 684339
Certified Phlebotomy Technician - 684339
BLS/CPR Healthcare Provider Level
Associate of Science, Health Services Administration
Florida Career College – Pembroke Pines, FL (2014)
Medical Assistant Technician
Florida Career College – Pembroke Pines, FL (2009)
WORK EXPERIENCE
Certified Medical Assistant
Cleco Primary Care – Shelby, NC
(01/2016-02/2018)
•Answered phones and checked voicemails in the morning and afternoon, returning patients’ calls.
•Scanned documents and paperwork, completed by Providers and additional medical personnel, into patients’ charts.
•Completed doctors’ tasks pulled from computer systems, such as relaying lab results to patients, completing prescription requests, and scheduling referrals and radiology appointments, in a timely manner.
•Accessed healthcare support software for insurance approval, once received, wrote radiology orders (MRIs, Bone Dexta test, CT Scans, PFTs, ultrasounds) on patients and faxed to the scheduling department for appointment setup.
•Faxed or called in prescriptions to pharmacy as well as utilized Escribe system to refill non-controlled medications.
•Monitored daily medication refill requests, prior authorizations, home health orders, and diabetic supply orders via fax, combined duplicate requests and verified prior to sending to Provider for final approval.
•Tracked orders in the system, including labs or radiology, if orders were outstanding, contacted patients to complete.
•Contacted medical facilities or departments to schedule patients for tests or admission.
•Helped physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
•Showed patients to examination rooms and prepared them for the physician, recorded patients' medical history, vitals, as well as accessed and printed hospital follow-ups.
•Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
•Interview patients to obtain medical information and measure their vital signs, weight, and height.
•Performed EKGs, urine dip sticks, culture sensitivity’s test, Spirometry test, PPD test, Pregnancy test, Hemocults, pulling and administering injections of medications that the provider calls for. Ear cleaning assisting, assisting the provider with PAP smears or exams and PT. INR’S fingers sticks for diabetic patients performing drug screenings per protocol.
Customer Service Representative
Donor Care Center – Spindale, NC
(05/2015-12/2015)
•Answered inbound calls on a dialer from recent donors. From different clients.
•Handled calls properly and in a professional manner as requested for a donation through sending out a letter or a credit card.
Customer Service Representative
State Farm – Rutherfordton, NC
(01/2015-04/2015)
•Answered high volume of calls for people that want to talk to an agent.
•Performed outbound calling to obtain leads for agents for life and auto insurance, scheduled agents’ appointments to discuss potential life and auto insurance policy.
Front Office Medical Assistant
Osteoporosis & Arthritis Center –North Miami Beach, FL
(01/2014-09/2014)
•Scanned paper records to electronic medical records (EMR).
•Conducted and assessed laboratory results, answered phones and scheduled appointments for patients.
•Entered RX prescriptions into computer system. distributed phone calls among doctors and management through multiline phones
•Composed new patient annual reports.
•Verified insurances and composed new patient follow-up reports.
Front and Back Office Medical Assistant
Hollywood Rehab & Medical Center – Hollywood, FL
(10/2009-06/2012)
•Checked messages and confirmed appointments for morning and afternoon, scheduled O/V and N/P appointments.
•Scheduled appointments for patients with other specialists.
•Inventoried and ordered medical, lab, or office supplies or equipment
•Entered data for MRIs through Excel and faxed them to the MRI center, verifying patients’ insurance while setting them up to see what exam they did to be filling out to see chiropractor.
•Called attorneys about patients health status and obtain signed LOP.
•Retrieved patient medical records for physicians, technicians, or other medical personnel.
Certified Medical Assistant/ Internship
Pediatric Associates– Pembroke Pines, FL
(08/2009-08/2009)
•Called patients to the back to the exam rooms and took vitals as well as put them in system, performed hearing and vision screenings for children and adults.
•Recorded all measurements and plotting, managed and organized patients charts, writing in notes as needed.
•Collected specimens and prepared them for laboratory processing, did finger sticks, arm draws, ran and plated strep test, ran the DT60 machine used for measuring cholesterol, bun and glucose test.
•Performed urine test, dipstick cultures, sensitivity test as well as Chlamydia test and entered patient’s info. Into the quest 360 system to prepare lab to be sent out.
Customer Service Representative
ADT Home Alarm Division – Tamarac, FL
(02/2008-09/2009)
•Answered a high volume of calls on a daily basis.
•Scheduled technicians’ appointments for customer consultations.
•Upsold on marketed items and promotions and answered customers questions and billing inquiries.
•Performed administrative duties, filing, faxing, scanning as needed, and collections of customers overdue bill.
Customer Service Representative
Selective Health Plans – Boca Raton, FL
(02/2004-01/2008)
•Provided quality customer service in a busy call center environment.
•Assisted customers with establishing medical coverage, qualified customers over the phone and assisted them with the application process.
•Answered any questions regarding the provided medical coverage.
•Provided assistance to other departments with over flow of work.
V/P Administrative Assistant
Nexton Inc. – Miami Lakes, FL
(04/1996-01/2004)
•Managed and operated a busy export/import company.
•Assisted with daily operations of the shipping and receiving department, inputted data for packing and shipping documents into system.
•Consolidated and shipping orders ensuring accuracy.
•Assisted with other duties as needed.
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