Customer Service Microsoft Office
Resume:
LaToya T. Newman
309-***-**** **********@*****.***
PROFESSIONAL SUMMARY
Experienced Claims Professional with experience in customer service, liability investigation/negotiation, total loss, subrogation, complex injury claims. I am an excellent communicator, team leader, and resourceful team member and experienced in Microsoft Office Word, Excel, PowerPoint, Access, Outlook. Other specialties: crisis/conflict management, healthy relationships/communication.
PROFESSIONAL EXPERIENCE
Bodily Injury Adjuster October 2016 – April 2018
Access General Insurance
Investigated auto claims with moderate to complex injury exposures
Determined liability and applied applicable comparative negligence
Evaluated bodily injury demands and negotiated settlement with claimants via attorney representation
Settled pretrial litigation claims
Liability/Total Loss Adjuster August 2014 – October 2016
Esurance Insurance Company
Interpreted policy language to determine coverages and exclusions
Performed market valuations for vehicles deemed a total loss using CCC tool
Resolved early settlement injury claims
Liability Claims Adjuster March November 2013
State Farm Insurance Co. (Lincoln, Nebraska)
Investigated liability and applicable comparative negligence
Composed written correspondence to communicate policy coverages/exclusions using Microsoft Word
Property/Auto Subrogation Adjuster April 2008 – February 2011
State Farm Insurance Co. (Bloomington, IL)
Identified legal liability and initiated recovery
Interacted with policyholders and other stakeholders to bring claim files to a close
Negotiated and settled subrogation claims
Customer Care Center Representative April 2007 – April 2008
State Farm Insurance Co. (Bloomington, IL)
Initiated First Notice of Contact response for claimants
Integrated resources necessary for customer-resolution--claims-related & non-emergency services/coverages
EDUCATION
Bachelor of Science, Criminal Justice Sciences
Illinois State University, Normal, IL
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